2/10 – Ungenügend
Qinlai
Mit Haustieren gereist
23. Nov. 2025
Verbesserungswürdig: Personal & Service und Ausstattung
I just checked out after a very disappointing stay at this Renaissance property.
During check-in, I was assisted by a front desk staff member who seemed to be the manager (a white male). His attitude was extremely unfriendly — he did not look at me while speaking, and his facial expression was very cold throughout the interaction.
When I tried to pay the deposit by tapping my card, it didn’t work. I asked another staff member for help, but the manager stopped them and insisted on handling everything himself, while still refusing to accept my card details manually. I even offered to provide my credit card information for guarantee, but he rejected that as well.
The entire check-in process felt like he was trying to make things difficult for me, rather than helping a guest. It created a very uncomfortable and unwelcoming experience, especially for a hotel under the Renaissance brand.
This was one of the worst front desk experiences I’ve had, and it completely ruined the start of my stay. I hope the management takes service training seriously, because this level of hospitality is far below expectations.
Qinlai
Aufenthalt von 1 Nacht im November 2025