Restaurant

Bewertungen von Royal Station Hotel

3 out of 5
Royal Station Hotel
Neville Street, Newcastle-upon-Tyne, England

Bewertungen

8.2

Sehr gut

551 von insgesamt 1306 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
426 von insgesamt 1306 Gästebewertungen haben eine Bewertung von 8 - Gut" "
182 von insgesamt 1306 Gästebewertungen haben eine Bewertung von 6 - Okay" "
89 von insgesamt 1306 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
58 von insgesamt 1306 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.4/10

Sauberkeit

8.6/10

Personal & Service

8.0/10

Ausstattung

7.6/10

Zustand der Unterkunft

7.6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Peter

Aufenthalt von 1 Nacht im September 2023
Antwort von Christine am 29. Sept. 2023
Thanks PeterBest WishesChristine

10/10 – Hervorragend

Marcus

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Alles top 👌
Hotel war super! Trotz direktem Abschuss an der Bahnhof war es sehr leise im Zimmer!!! Alles top versehe gar nicht warum das Hotel keine 4 Sterne hat….
Aufenthalt von 3 Nächten im August 2023
Antwort von Christine am 13. Aug. 2023
Thank you Marcus for your lovely feedback!We are pleased that you enjoyed your stay with us and we do hope to welcome you back again very soon.Best WishesChristine

8/10 – Gut

walter

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2023
Antwort von Christine am 9. Aug. 2023
Thanks Walter.Best WishesChristine

8/10 – Gut

Ruth

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel is built in a kind of Victorian style but constantly renovated. The reception hall is unique, the staircase somewhat unreal, picturesque like in a film.
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Christine am 29. Juli 2023
Dear Ruth,Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you enjoyed our beautiful Victorian building. We do hope to welcome you back again in the near future.Best WishesChristine

6/10 – Okay

Andre

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 3 Nächten im Oktober 2022
Antwort von Christine am 23. Okt. 2022
Thanks Andre.Best WishesChristine

8/10 – Gut

Jim

Mit dem Partner gereist
Enjoyed our stay, only down side was on the 2nd day, there was a queue for getting seated for breakfast and for hot food for breakfast. Dining area not big enough for amount of guest's
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

Daniel

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
There was no internet and no heating! DREADFUL.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Wies

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Christine am 22. Mai 2024
Thank you!Best WishesChristine

4/10 – Schlecht

Stephen

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
The toilet cistern made a constant sound of trickling water behind the bathroom wall. The room was unbearably hot.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Christine am 19. Mai 2024
Dear Stephen,Thank you for taking the time to leave your feedback following your recent stay. I am sorry to hear that you had an issue within your bathroom. I have passed this over for you.RegardsChristine

10/10 – Hervorragend

Timothy

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Straight off the train, great room, good value and I’d stay again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Christine am 19. Mai 2024
Thank you Timothy for your lovely feedback!We do hope to see you again soon.Best WishesChristine

10/10 – Hervorragend

David

Gut: Sauberkeit und Personal & Service
Pleasantly old fashioned with excellent staff.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Christine am 21. Mai 2024
Thank you David. We are pleased that you had a pleasant stay with us and we do hope to welcome you back again in the near future.Best WishesChristine

10/10 – Hervorragend

Wies

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The beautifull building. Nice people. Quiet room.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Christine am 18. Mai 2024
Thank you for your lovely comments!Best WishesChristine

8/10 – Gut

David Tony

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice stay. What a stunning building and original features. The room size was amazing too. A little dated but let’s be honest, it’s an old building! Staff were really friendly and the use of the leisure facilities is great. Only thing missing was no air con in the room and no fan, I likely could have asked for one but would have been better to have one in the room ready.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Christine am 18. Mai 2024
Dear David,Thank you for taking the time to leave your feedback following your recent stay. We are so pleased that you enjoyed your time with us and that you had chance to make use of our leisure facilities. There should be fans in all wardrobes, I am very sorry that this was not the case. Had you let us know we could have got you once straight away. Once again thank you for you comments.Best WishesChristine

6/10 – Okay

Ted

Gut: Personal & Service
Room was very hot, no way of cooling it. Great location though and friendly staff.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Christine am 14. Mai 2024
Dear Ted,Thank you for taking the time to leave your feedback following your recent stay. We are pleased that you found our staff friendly. We do pride ourselves on that so always lovely to hear from our guests. I am sorry that you had some room temperature issues. We do provide fans in all rooms as we do not have air conditioning with the building. Once again thank you for your comments.RegardsChristine

6/10 – Okay

joanne

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service
A convenient location for an event we were attending, but that’s about it. Looks incredibly grand from the outside and reception area but once out of the lift upstairs, everything was tired and dated. We booked a King room, which was small and stuffy. The window didn’t open and the air conditioner was broken. A sign taped to it said we could request a fan from reception. There was a large stain on the ceiling which looked like it could have been a leak, the bath had a large chip in the enamel and the plug hole was rust stained. Check in and out, receptionist wasn’t very friendly. Disappointed there wasn’t an option for early check in as 3pm is quite late when you arrive for a day out. Parking was expensive with only a handful of spaces. Overall, the stay wasn’t worth the £149 we paid, which was more than double for what is advertised now…. When I looked at our room today it was priced at £60.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Christine am 14. Mai 2024
Dear Joanne,Thank you for taking the time to leave your feedback following your recent stay.We are pleased that you enjoyed our great city centre location.I am sorry that you were unhappy with your allocated room. Had you contacted reception we could have looked into moving rooms for you. I have passed over your comments to the relevant teams to look into.With regards to rates they are generally a lot higher on a weekend than midweek. Due to events etc taking place in the city. This obviously when fully booked affects our ability to offer early check in's. We do always try our best whenever possible. With regards to car parking sorry that you did not see any of the prices/information etc online prior to your arrival. Once again thank you for your comments.Best WishesChristine

6/10 – Okay

Dominique

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Chambre plutôt vieillotte.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Christine am 11. Mai 2024
Thank you for your feedback.Best WishesChristine

8/10 – Gut

Clive

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Really convenient if you're travelling by train to Newcastle as it's only two minutes away from the station. Clean comfortable rooms in a really quite grand old building. Good breakfast on offer in the restaurant which is open all day. Good value hotel imo.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Christine am 11. Mai 2024
Dear Clive,Thank you for taking the time to leave your feedback following your recent stay. We are so pleased to hear that you enjoyed your time with us and we do hope to welcome you back again very soon.Best WishesChristine

8/10 – Gut

Ian

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel and friendly staff. Great location. Value for money
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Christine am 11. Mai 2024
Thank you Ian for your lovely feedback!We do hope to see you again soon.Best WishesChristine

8/10 – Gut

jean

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Just one overnight stay but enjoyed our stay in this hotel
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Christine am 21. Mai 2024
Thank you Jean!Hope to welcome you back again soon.Best WishesChristine

10/10 – Hervorragend

Robin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Ideal for our night in Newcastle first time and would definitely recommend
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Christine am 9. Mai 2024
Dear Robin,Thank you for taking the time to leave your feedback following your recent stay. We pleased that you enjoyed your time with us.RegardsChristine

10/10 – Hervorragend

Carol

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Christine am 9. Mai 2024
Thanks Carol!Best WishesChristine

6/10 – Okay

david

Gut: Sauberkeit und Personal & Service
A good 3 star, hotel. Big room. Great location.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Christine am 9. Mai 2024
Thanks David for your lovely feedback!We do hope to wee you again soon.Best WishesChristine

4/10 – Schlecht

Frances

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Well advertising a free pool leisure club and there was a spillage on my first day so didn’t get to try the “free” leisure facilities out. As you can see - I award not compensated even though I could have gone to a few hotels in the same price bracket. I will not go back!!
Aufenthalt von 3 Nächten im April 2024
Antwort von Christine am 9. Mai 2024
Dear Frances,Thank you for taking the time to leave your feedback following your recent stay. I am sorry that you were affected by the incident in our leisure club. Once again thank you for your comments.RegardsChristine

8/10 – Gut

Anthony

Mit der Familie gereist
Great stay breakfast could do with been a bit warmer
Aufenthalt von 2 Nächten im April 2024
Antwort von Christine am 9. Mai 2024
Thank you Anthony for your feedback!Best WishesChristine

6/10 – Okay

Claude

Mit einer Gruppe gereist
Was given a room with no windows no natural lights got incredibly stuffy as heating on with no relief of some fresh air felt like a glorified bed x cupboard. Staff were great, I was able to leave my bag at reception next day whilst I explored Newcastle as my train left later in the day. Breakfast was fantastic as ever.
Aufenthalt von 1 Nacht im April 2024
Antwort von Christine am 9. Mai 2024
Dear Claude,Thank you for taking the time to leave your feedback following your recent stay, I am sorry that you had some room temperature issues within your room. Pleased that you enjoyed our delicious breakfast, Does set you up for your day ahead.Best WishesChristine

2/10 – Ungenügend

Keith

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very old and outdated
Aufenthalt von 1 Nacht im April 2024
Antwort von Christine am 9. Mai 2024
Thank you Keith for your feedback.Best WishesChristine

6/10 – Okay

James, Swadlincote

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
This is a very tired hotel and the room was boiling hot (even with the window open in April). The bed was also very uncomfortable.
Aufenthalt von 1 Nacht im April 2024
Antwort von Christine am 28. Apr. 2024
Dear James,Thank you for taking the time to leave your feedback following your recent stay. I have passed over your comments.RegardsChristine

8/10 – Gut

dean

Aufenthalt von 2 Nächten im April 2024
Antwort von Christine am 19. Mai 2024
Thanks Dean.Best WishesChristine

8/10 – Gut

Enda

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Central location and staff very helpful. Building and facilities a bit dated.
Aufenthalt von 1 Nacht im April 2024
Antwort von Christine am 22. Apr. 2024
Dear Enda,Thank you for taking the time to leave your feedback following your recent stay.RegardsChristine

10/10 – Hervorragend

Paul

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Christine am 21. Apr. 2024
Thanks Paul!Best WishesChristine

6/10 – Okay

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Christine am 20. Apr. 2024
Thanks David.Best WishesChristine

10/10 – Hervorragend

Christine

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Overall a great stay and upgraded to an additional hour before check out which meant plenty time to use the facilities
Aufenthalt von 1 Nacht im April 2024
Antwort von Christine am 19. Apr. 2024
Dear Christine,Thank you for taking the time to leave your feedback following your recent stay.We are pleased that you enjoyed your time with us.Best WishesChristine

8/10 – Gut

Conmichael

Aufenthalt von 1 Nacht im April 2024
Antwort von Christine am 9. Mai 2024
Thanks Christine

10/10 – Hervorragend

Kristina

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel next to the railway and handy for shops in the city...
Aufenthalt von 1 Nacht im April 2024
Antwort von Christine am 15. Apr. 2024
Thank you Kristina for your lovely feedback!We are pleased that you enjoyed your time with us and we do hope to welcome you back again soon.Best WishesChristine

10/10 – Hervorragend

Deborah

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Perfect location, staff lovely.. room looked a little tired and in some need of TLC, but definitely good if you need a room in the city centre for a night or 2
Aufenthalt von 1 Nacht im April 2024
Antwort von Christine am 15. Apr. 2024
Dear Deborah,Thank you for taking the time to leave your feedback.We are pleased that you enjoyed our great city centre location.Best WishesChristine

8/10 – Gut

John

Gut: Personal & Service und Zustand der Unterkunft
Pretty much " run of the mill ". My stay was brief so difficult to be overly enthusiastic.
Aufenthalt von 1 Nacht im April 2024
Antwort von Christine am 15. Apr. 2024
Thank you John.Best WishesChristine

8/10 – Gut

Pam

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Very handy being next to the station. Everywhere was very clean,and the staff were polite and friendly. Only niggle was the bedroom window was banging all night., but would definitely stay here again.
Aufenthalt von 1 Nacht im April 2024
Antwort von Christine am 15. Apr. 2024
Thank you Pam for taking the time to leave your feedback following your recent stay. We are pleased that you had a pleasant stay with us and enjoyed our great city centre location. We do hope to welcome you back again soon.Best WishesChristine

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great room, polite staff, no complaints at all
Aufenthalt von 2 Nächten im April 2024
Antwort von Christine am 12. Apr. 2024
Thank you Michael for your lovely feedback!We do hope to welcome you back again soon!Best WishesChristine

8/10 – Gut

Janine

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good pool could do with some seats around it.
Aufenthalt von 1 Nacht im April 2024
Antwort von Christine am 12. Apr. 2024
Thank you Janine for your feedback.RegardsChristine

10/10 – Hervorragend

Janette

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to station
Aufenthalt von 1 Nacht im April 2024
Antwort von Christine am 15. Apr. 2024
Dear Janette.Thank you for your feedback.Best WishesChristine

2/10 – Ungenügend

patricia

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Would not stay here again .. so dated dusty, gathered all round door frame, food in window sills .. bare wire that insulated tape come away from, TV constantly dropping out as no signal .. polite staff accommodated room change but still not great ..
Aufenthalt von 2 Nächten im April 2024
Antwort von Christine am 12. Apr. 2024
Dear Patricia,Thank you for taking the time to leave your feedback following your recent stay. I am sorry to hear that you had some issues within your room. Had you let us know we could have looked into moving you rooms straight away.Once again thank you for your comments I have passed them over for you.Best WishesChristine

6/10 – Okay

Mark

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Ok for a 3 star hotel, quite noisy all night even during a mid week stay, no bottked water provided in the rooms
Aufenthalt von 1 Nacht im April 2024
Antwort von Christine am 9. Apr. 2024
Dear Mark,Thank you for taking the time to leave your feedback following your recent stay.RegardsChristine

10/10 – Hervorragend

George

Mit der Familie gereist
Me and my son had a lovely stay at the royal station hotel staff very friendly and courteous from the check in including the cleaning ladies and bar staff easy to approach and very helpful,our rooms with comfortable and very clean ,we would gladly stay again in the future.
Aufenthalt von 2 Nächten im April 2024
Antwort von Christine am 6. Apr. 2024
Dear George,Thank you for taking the time to leave your feedback following your recent stay. We are so pleased to hear that you and your son enjoyed your time with us and we do hope to see you both again very soon.Best WishesChristine

6/10 – Okay

Graham

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
My brother and I (in our mid sixties ) are fine with old hotels). Drunk guests sleeping outside their doorways because their mates met someone was outside my brothers comfort zone. Friendly drinks though.
Aufenthalt von 3 Nächten im März 2024
Antwort von Christine am 1. Apr. 2024
Dear Graham.Thank you for taking the time to leave your feedback following your recent stay. Having checked the duty managers report I can see that a guest did fall asleep outside of a room but was woken and put in his room by staff. I am sorry that this disturbed you. Our night team do constant security walks throughout the night. Once again thank you for your comments.RegardsChristine

8/10 – Gut

Mendy

Gut: Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Christine am 1. Apr. 2024
Thanks Mendy.Best WishesChristine

10/10 – Hervorragend

Marguerite

Aufenthalt von 3 Nächten im März 2024
Antwort von Christine am 20. Apr. 2024
ThanksBest WishesChristine

2/10 – Ungenügend

lynsey

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
place so run down , i got no sleep what so ever and had bites over my body from the bed
Aufenthalt von 2 Nächten im März 2024
Antwort von Christine am 30. März 2024
Dear Lynsey,Thank you for taking the time to leave your feedback following your recent stay. If you wish to discuss your comments further and in more detail then please do not hesitate to contact the hotel direct.Best WishesChristine

10/10 – Hervorragend

Susan

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Large rooms in city centre. Staff lovely. Lots of choices at breakfast.
Aufenthalt von 1 Nacht im März 2024
Antwort von Christine am 29. März 2024
Thank you Susan for taking the time to leave your lovely feedback following your recent stay. We are pleased that you enjoyed your time with us and do hope to welcome you back again in the near future.Best WishesChristine

2/10 – Ungenügend

lynsey

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
bed awful didn’t sleep at all , facility’s are filthy , building very run down
Aufenthalt von 1 Nacht im März 2024
Antwort von Christine am 29. März 2024
Dear Lynsey,Thank you for taking the time to leave your feedback following your recent stay. I am very sorry to hear that you had an uncomfortable night. I have passed over you comments and again sincerest apologies.Kindest RegardsChristine

10/10 – Hervorragend

Clodagh

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Christine am 30. März 2024
Thanks Clodagh!Best WishesChristine