Dear Randa,This is not what we like to hear. Please reach out to us so we can learn more about what you've shared and take action where necessary. The last thing we want to do is leave you with a poor impression of our hospitality.

Dear Roger,We always appreciate feedback from our guests, and we're happy to see much of your stay was pleasant. However, we apologize for any issues with the elevator and bathroom. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again should you be back in the area.

Dear Manuela,We are thrilled to know that you enjoyed your stay with us. Thank you for your feedback. Safe travels, we hope to see you again.Sincerely,Sheraton Niagara Falls

Dear Mary,Thank you for leaving a review. We are so glad you were able to visit us, and we appreciate you mentioning our hospitable team and fantastic location. That said, we are always working to offer the best services and facilities to our guests, so we appreciate your feedback on where we can improve. It was a pleasure having you here, and we hope you will have a chance to come back soon.

Dear Kathryn,Your positive rating of Sheraton Niagara Falls is much appreciated! It's good to hear you enjoyed our fantastic pool and courteous hospitality. Thank you for choosing to stay with us and we hope you'll come back.

Dear Maria,Thank you for your kind words. We are delighted to hear you had an amazing experience. We appreciate you and welcome the opportunity to serve you again in the future.

Dear Jan,Thank you for sharing your feedback with us. We're glad you enjoyed our onsite Rainforest Cafe, which is currently open at reduced hours due to the off-season. We hope you will visit us again soon at Sheraton Niagara Falls.

Dear Fedor,Thank you for your review and for giving us a perfect rating! It was such a pleasure having you as our guest, and we hope you return soon for another wonderful stay.

While we are happy to have received the opportunity to host you, we are disappointed for not being able to provide the positive experience you deserve. Your feedback will be discussed internally with the respective teams, so that we may look to make improvements to enhance the overall guest experience. We hope you join us again, so we may prove to you we value our guest's feedback. Thank you.

Dear Devesh,Thank you for your feedback. We're deeply concerned about the cleanliness and maintenance issues you encountered. What you describe does not reflect our standards, and we will promptly address these matters to ensure a better experience for future guests. Your comments are invaluable, and we appreciate you bringing them to our attention.

Dear Elom,Thank you for sharing your experience at Sheraton Niagara Falls! We're delighted that our convenient location allowed you to explore. We hope to welcome you back for another seamless and enjoyable stay.

Hi Charles,Thank you for choosing to stay at Sheraton Niagara Falls. We are pleased to hear that you enjoyed your stay, and that you will be booking with us again in the future. We look forward to hosting you.

Dear Dhilip,Our amazing location and spotless accommodations are just some of the reasons our guests enjoy staying at Sheraton Niagara Falls, so we are thrilled you were also impressed. Thank you for being our guest and sharing your lovely review. We look forward to welcoming you back on future visits to the area.

Dear Alina,Many thanks for taking the time to share your experience with us. We appreciate your kind words about our impeccable accommodations and great proximity to the Falls. It was truly a pleasure having you here, and we hope you return soon!

Dear Anjanie,Thank you for choosing Sheraton Niagara Falls. We hope you had a restful stay at our hotel. Should you need recommendations for restaurants open later in the evening, our front desk team would be happy to assist you! Safe travels, and come back soon.

Dear Nadia,Thank you for choosing Sheraton Niagara Falls and for sharing your kind review. We are delighted you enjoyed your stay and hope to have the opportunity to welcome you back again.

Dear Yan,Thank you for highlighting the tranquility and convenience of Sheraton Niagara Falls. It's great to hear you appreciated our peaceful atmosphere and amenities like Starbucks and Rainforest Cafe. Taking a leisurely stroll to Niagara Falls after dinner sounds like a wonderful way to unwind and enjoy the area's natural beauty. We look forward to welcoming you back for another relaxing stay and more delightful experiences.

Dear Sri,Thank you for your excellent rating of Sheraton Niagara Falls! We're glad our location was convenient and we hope you'll return.

Dear Kristen,Thank you for taking the time to provide your review. We are thrilled that our convenient location was a highlight of your stay. We hope to see you again soon at Sheraton Niagara Falls for another five-star experience.

Dear David,Thank you for choosing Sheraton Niagara Falls and for your review. We are glad you enjoyed your visit, and on behalf of our team, we want to invite you back again anytime!

Dear Clint,Thank you for taking a moment to share your honest thoughts. It's wonderful to know our hospitable front desk agent left a memorable impression on you; however, we regret your disappointment with our accommodations. Your feedback will be shared with the maintenance to ensure any necessary adjustments are made, and any odor issues dealt with swiftly. We sincerely hope you will give us another opportunity in the future to change your lasting impression.

Dear Julie,We know when our guests are looking for the best place to stay, they need a refreshing pool area to unwind in after a long day of enjoying all of Niagara Falls' many attractions. We're so pleased we were able to hit this mark for you, and we hope to see you again at Sheraton Niagara Falls!

Dear Yash,Thank you for taking the time to provide your feedback. We are concerned that your experience did not meet our usual high standards of cleanliness. Our team will address this matter promptly to ensure we maintain the excellence expected from our brand. We hope to have the chance to restore your confidence in our property during your next visit.Sheraton Niagara Falls

Dear Ravinder,Our team enjoyed hosting you at Sheraton Niagara Falls. Thank you for taking a moment to let us know you had a great stay! We hope you return soon!

Dear Diane,Thank you so much for choosing to stay with us at Sheraton Niagara Falls. We're thrilled to read you were able to take advantage of our convenient location. The pleasure was truly ours, and we hope you'll choose to visit us again soon.

Dear Dongqing,It was a pleasure to welcome you to Sheraton Niagara Falls. Thank you for highlighting our fabulous location so convenient to the falls and casinos. We are honored to receive your outstanding review and hope to have the pleasure of welcoming you back soon!

Dear Yamilet,Thank you for choosing Sheraton Niagara Falls and sharing your five-star review. Our team is constantly working to improve, so we look forward to welcoming you back and impressing you further.

Dear Rosemarie,Thank you for your review. It was a pleasure having you as our guest recently, and we are thrilled the high standards of cleanliness we adhere to were reflected in your experience. That said, we'll be sure to have a conversation with our team to ensure professional and courteous service is provided at all times. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

Dear Kari,It was a pleasure hosting you at Sheraton Niagara Falls! We're glad our location worked well for your trip, and we hope to see you again the next time you're in the area.

Dear ThaliangeliThank you for taking the time to leave a review. We are pleased to hear you had a nice stay and enjoyed our comfortable accommodations. We at Sheraton Niagara Falls would love to welcome you back again.

Dear Mercedes,Thank you for choosing Sheraton Niagara Falls and sharing your delightful five-star review. Our team truly is the best in the business, and they will be honored to receive your kind feedback. We look forward to welcoming you back for another memorable visit.

Dear Loic,It was a pleasure hosting you at Sheraton Niagara Falls! We're glad you and your kids enjoyed the pool and games, and we look forward to seeing you again soon.

Dear Yolanda,Thank you for your review of Sheraton Niagara Falls. We're thrilled to hear you enjoyed your stay, including our wonderful team and pool area. It would be an honor to welcome you back anytime!

Dear Alisha,Thank you for choosing Sheraton Niagara Falls and for sharing your delightful five-star review. We really do have one of the best, hardest-working teams in the business, and they will be thrilled to know they were a highlight of your stay. We look forward to welcoming you back on future trips to the area.

Dear Saeed,Thank you so much for choosing to stay with us at Sheraton Niagara Falls. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. However, it's unfortunate to read you weren't able to enjoy some of our relaxing amenities, and we apologize for any inconvenience this may have caused. Nevertheless, we trust this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.

Dear Lashonda,Thank you for sharing your feedback. We apologize for any confusion regarding parking, the 15 free play offer, and the access to the Casino. We aim to provide clear information and a seamless experience for all our guests, and it seems we missed the mark during your visit. Rest assured, we will discuss this matter with our team and we hope to have the opportunity to welcome you back for a more enjoyable stay.Warm Regards,Management Team Sheraton Niagara Falls

Dear Aram, Thank you for being our guest and sharing your feedback. Please know that our amenity fee is mentioned on our website and includes far more than just the pool. We hope you enjoyed your stay otherwise and look forward to welcoming you back again soon.