Luxushotels Niseko Village

„Highly disappointed especially paying so much for a skiing resort. From the breakfast to the sushi lunch was simply awful. Staff at Ezo restaurant cannot speak basic English and at Sisam, the female waitress served hot over a fence, not even thinking about health and safety. Lucky there was one staff member (Andy, a very pleasant and jolly lad) who asked how was our meal and saved the day, otherwise none of the staff even cared. There was a curly hair on the oranges at the breakfast buffet and ...

„From my suite and bathtub, I had a stunning mountain view. The room was beautiful, clean and comfortable. The staff were cordial and polite. Although, I do wish the staff showed more Japanese culture customer service toward information and concierge services. Being at a Ritz Carlton Reserve hotel, I think the sophistication and quality of the onsen, gym, spa and in-house skiwear boutique weren't up to par. Those areas felt like I was at a Marriott hotel instead of a Ritz Carlton Reserve.“

„One of the best places I have ever stayed in. Beautiful property, room was amazing. Soaking in the hot onsen with the windows open looking at mount Yotei was so relaxing. Our room was so good and cozy. The staff here are amazing, so attentive and very helpful. The vibe this place has is incredible. The food was top tier as well. My only regret is that I didn't stay longer here. 3 days was not enough in this ultra relaxing place. This place exceeded all of my expectations. Will definitely go back ...

„Wonderful property. The only disappoitment was their restaurant which had a few menue items unavailable. “

„good“