6/10 Satisfaisant
Shelley R.
30 juin 2024
Les points forts : Propreté
Pros and Cons
The welcome email contained a reservation code that I wrongly assumed was what needed to get punched into the key pad on the door. It was EXTREMELY hot and my husband isn't in the best health, so getting in quickly was top priority. It didn't work. After multiple attempts, I tried to contact the host, then the VRBO helpline. As I was waiting on VRBO to access my account, another party of guests arrived. They informed us that you must enter the last four of your telephone number as the key code - and it worked! This information was not provided in the email and would have save a lot of stress had it been there.
We got in and began to unpack. There were marks and scrapes on multiple walls, the shower liner was dirty, as was the shower stall itself. The water pressure was extremely poor - more of a dribble rather than an instant hot shower. There were two (unopened) complimentary conditioners and a partially used lotion. The flooring was bowing and coming unglued in multiple places. Definitely not ideal for those with mobility issues.
The stove had one burner that worked. The coffee station had no coffee, only two teas and two packets of sugar.
Overall, we were prepared for basic accommodations considering the price point, but the cleanliness problem is a concern that must be addressed. I have reached out to both the host and VRBO with detailed videos/photos and feedback, yet it's been two weeks without any response from either party.
Shelley R.
Séjour de 2 nuits en juin 2024