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Avis sur Hilltop Inn & Suites - North Stonington

2.5 out of 5
Hilltop Inn & Suites - North Stonington
373 Norwich Westerly Rd, North Stonington, CT

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 752 avis sur 1571." "
Note des voyageurs de 8 (Bien), d’après 428 avis sur 1571." "
Note des voyageurs de 6 (Satisfaisant), d’après 196 avis sur 1571." "
Note des voyageurs de 4 (Médiocre), d’après 104 avis sur 1571." "
Note des voyageurs de 2 (Horrible), d’après 91 avis sur 1571." "

8,4/10

Propreté

8,6/10

Personnel et service

7,6/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Alain

Séjour de 5 nuits en juin 2023

6/10 Satisfaisant

Sylvain

Voyage en couple
Les points forts : Personnel et service
Dispendieux pour la qualité et la localisation de l'établissement.
Séjour de 1 nuit en septembre 2022

8/10 Bien

Antonio Javier

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait pour le casino Foxwoods
Bien situé près du casino. Déjeuner ok.
Séjour de 2 nuits en décembre 2021
Réponse de mariah le 29 déc. 2021
Nous sommes ravis que vous ayez apprécié votre séjour au Hilltop Inn. Alors que nous poursuivons nos rénovations, nous sommes très heureux de votre retour. -réception

6/10 Satisfaisant

Eileen

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The entire property smells like the cleaner Fabuloso (cheap cologne) so if you are sensitive to smell dont stay here. Beds are terrible
Séjour de 1 nuit en mai 2024

8/10 Bien

Mike

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only issue I had with this hotel is a problem with their hot water last night took me 20 minutes before I finally got hot water this morning. It’s been a half hour and I still don’t have hot water.
Séjour de 1 nuit en mai 2024

8/10 Bien

Whitney

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean. Checked the mattress as soon as we got in and it smelled brand new, the whole room smelled like cleaning products and the woman at the front desk was really nice. We will absolutely be staying here again it was a great experience. The only thing I would’ve liked is more towels.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Molly

Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Keys were not working, we were given 2 different rooms and both were dirty/ occupied
Séjour de 1 nuit en mai 2024

8/10 Bien

Adam

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet and convenient with shuttle transportation
Séjour de 1 nuit en mai 2024

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would stay again!
Séjour de 1 nuit en mai 2024

8/10 Bien

Anaima

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Rosemarie

Voyage en groupe
Les points forts : Propreté et personnel et service
Noisy all Hours of night. You can hear everything in the rooms next door and above you. Bed was hard as a rock
Séjour de 2 nuits en mai 2024

10/10 Excellent

Kristina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great price for last minute reservation and staff was friendly. Easy parking.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Ileana

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 2 nuits en mai 2024

8/10 Bien

dawn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The women who checked is in was very nice and helpful. The only thing os the ice machine does not make much ice.
Séjour de 2 nuits en mai 2024

8/10 Bien

Amy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Extremely outdated, but in very good condition and very clean. They offer shuttle service to foxwoods in the evenings on the weekends. Breakfast is for fat people only... Only carbs and sugar. Overall, great value for the price
Séjour de 1 nuit en mai 2024

8/10 Bien

Roy

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Transit to Foxwoods
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Melissa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Got woken up from whoever was staying below us. Yelling, banging, screaming, just being loud at 3 in the morning.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Marianne

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024

10/10 Excellent

Rena

Voyage en groupe
Les points forts : Équipements
Very clean and staff was very friendly
Séjour de 2 nuits en mai 2024

8/10 Bien

Rodolfo, Howard Beach

Les points forts : Propreté, personnel et service, équipements
For the most part, the place was nice. They have this silk type sheet that I had never had in any hotel. What I didn't like was the toilet bowl. Had a piece of poop stuck at the bottom and maintainace was not taking care of this. The lid was up when I first walked in and sure enough, before I left it was a guy doing the housekeeping. I'm a guy and always put the seat down. If I return, I have no problem returning.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Maryann

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The rear of the hotel looked a little run down. The parking especially.
Séjour de 1 nuit en mai 2024

8/10 Bien

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The best part the location but there wasn’t a restaurant on the grounds.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The property was nice but needed some updating. We were on the 2nd floor and there were smokers below us at their vehicles, definitely not 25' away from a window or doorway. The room was nice but there was a very strong smell of cleaning products (which was also strong in the lobby area) and I had a hard time sleeping smelling that all night.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Joshua

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

THOMAS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Older property but works just fine for 1 night and not paying casino prices for their rooms
Séjour de 1 nuit en mai 2024

10/10 Excellent

Sureatha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent place. to stay
Séjour de 3 nuits en mai 2024

10/10 Excellent

Bridget

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Candace was amazing and knowledgeable.
Séjour de 1 nuit en mai 2024

8/10 Bien

Olivia, Swansea

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient to Foxwoods. Safe and quiet room. Did not like the breakfast buffet.
Séjour de 1 nuit en mai 2024

8/10 Bien

Kim

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy check in
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Jessica

Séjour de 1 nuit en mai 2024

8/10 Bien

Aaron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

2/10 Horrible

Dario

Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This place is a total failure from the beginning the breakfast is not real breakfast just snacks to go. The A/C in the room was not working.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Lauretta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good sray
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Bruno

Voyage en couple
Property is just outdated but other than that we had a great experience 💕
Séjour de 1 nuit en mai 2024

10/10 Excellent

Lougenia

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very convenient to location traveling to.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

SEAN

Voyage en couple
Les points forts : Propreté et personnel et service
When entering the room instantly hit with a heavy smell of cleaning products. While this was normal at most place it goes away after a few hours, but this lasted our entire stay of 3 nights. Beds have little padding. They are on wheels and weren't locked. Moved a bit if you lean against it not expecting it to move. Breakfast starts at 7 AM, which is a little later than we would have like for our early start days. Otherwise, the choices were the normal and enjoyable.
Séjour de 3 nuits en mai 2024

2/10 Horrible

Nicole

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We stayed here for our 5 year wedding anniversary, and could not regret our hotel choice more. First, upon check in, there was a clearly new employee behind the counter. Any time she asked her manager for help checking us in, the manager just yelled at her and belittled her right in front of us. We felt really bad for the employee. Second, we paid for a Jacuzzi Suite. I tried to take a shower when we first checked in, and after 10 minutes of no hot water, my husband went downstairs to ask. They said “if you’re in a suite, the water takes longer to get to you”. We literally had to run the cold water for at least 15 minutes before our room got hot water. Even in the sink. Needless to say, it would have taken actual hours to fill the Jacuzzi. So we weren’t able to use it. After our night out, we returned to the hotel and I had to wash my face with cold water. Why on Earth would anyone pay more money for a “suite” that doesn’t have hot water? High pitched squeezing noise during the night. We had to run the AC to drown out the noise. “Deluxe” continental breakfast is cereal, muffins, or bagels. I wanted to leave in the middle of the night just to get out of there. Extremely disappointed in what we got for the amount of money we paid.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Betsy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

JASON

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and safe property. Very quiet even for a Friday. Comfortable room and the best part there is a shuttle on the weekends to Foxwoods.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Leah

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room wasn’t ready at check-in. When it was ready, the person announced our room number and gave directions on how to find it, loudly enough for everyone in the room to hear, which is not mindful of safety. Our towels were stained, and someone else’s hair was on our soap package. The quality of the towels, toilet paper, soaps provided were not up to par with how much the room cost. The mini fridge, which wasn’t keeping anything cold that night, froze overnight and ruined our food and leftovers we spent money on. We could hear neighbors outside, downstairs, in the next rooms, and when they showered. The breakfast should NOT be called a “deluxe” continental - there was only cereal and bagels, which is neither deluxe nor a good option for anyone who has dietary restrictions or simply wants a healthy breakfast. We will be staying somewhere else next time we visit the area.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Gail, Norton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Needed a place to stay that was clean and affordable, this place was all that. The breakfast was good and the coffee was very tasty.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Mailee

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The non smoking room still smells like a smoking room. The hotel is really outdated.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Daj'ane'e

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I have never stayed at a place so rude and unprofessional, the man at the front desk was very ignorant and rude to me I will NEVER GO BACK THERE AGAIN!!!!!!!!!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Michael, New Haven

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice and worth it
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Sal

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
We were only there for one night. The room was fine. However, the continental breakfast was extremely disappointing. There were a few pieces of coffee cake and some muffins. No juice or fruit. Looks like there was supposed to be a waffle maker but that was missing. After breakfast, I could not reenter our room as our key card was somehow “mismatched”. That is how it was described by the attendant anyway. I selected this place due to its proximity to where we were going and it was a little less expensive than surrounding hotels. Should have known better. We will not be staying here again. Just keeping it real. I don’t feel it was worth what we paid.
Séjour de 1 nuit en mai 2024

8/10 Bien

Dylan

Room is clean and comfortable
Séjour de 1 nuit en mai 2024

10/10 Excellent

Stephen

Séjour de 1 nuit en mai 2024

8/10 Bien

Kelley

Les points forts : Propreté
Séjour de 3 nuits en février 2024