Il start by saying we had an absolutely lovely time at the property over new year, 6 adults and 6 children fitted perfectly in the property and we enjoyed the amount of space and the layout was perfect. We enjoyed the hot tub and walking in the country from the front door. Views across the canal were pretty and the chrisymas tree was a nice (if slightly bare) touch. The owner was very kind and quick to respond to messages. The little welcome treats were very well received! We were however a bit disappointed given how much money we had paid and the luxury status of the property to find that numerous things including a dishwasher and an oven were broken as well as a leaking towel radiator in one of the bedrooms, very wobbly toilet seats and loo paper holders, sick on one of the verandas, wobbly dining chairs, broken zips on some sofa cushions and dirty crockery in the kitchen. We contacted the owner about the sick, wobbly toilet seats and broken dishwasher as they affected us during our stay and he sent someone round that day so that was very good but he said he hadn’t had time to do maintenance due to it being booked up since summer. If that’s the case then more time is needed between turn arounds to ensure things can be dealt with. Don’t get me wrong I know property owners can be dealt some unpredictable situations depending on customers but this just shouted that the property wasn’t cared for and if the planning application outside noting it’s being turned from holiday let into normal dwelling is anything to go by we’re guessing the persons heart wasn’t in it anymore which was sad for us as we expected more.