Terrasse/Patio

Avis sur Hilton Garden Inn San Francisco/Oakland Bay Bridge

3 out of 5
Hilton Garden Inn San Francisco/Oakland Bay Bridge
1800 Powell Street, Emeryville, CA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 637 avis sur 1123." "
Note des voyageurs de 8 (Bien), d’après 269 avis sur 1123." "
Note des voyageurs de 6 (Satisfaisant), d’après 103 avis sur 1123." "
Note des voyageurs de 4 (Médiocre), d’après 58 avis sur 1123." "
Note des voyageurs de 2 (Horrible), d’après 56 avis sur 1123." "

9,0/10

Propreté

8,6/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

REBLE

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
problématique, parking payant, 25$.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Correct
Un flottement au niveau de la qualité du service. prévoyez 20 dollars par nuit pour le parking. Sinon correct.
Séjour de 3 nuits en août 2023
Réponse de General Manager le 20 sept. 2023
Dear Valued Guest,Your feedback is appreciated, and we are pleased to see that your overall stay was enjoyable. On your next visit, we hope to deliver a perfect 10/10 experience, and be sure to let our staff know how we can achieve that. Until next time, we wish you safe travels home.

10/10 Excellent

Audrey

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Frank Cooks le 3 oct. 2023
Thank You for staying with us we look forward to having you as our guest again. Hope you were treated like a STAR while being here. Please Come again..

10/10 Excellent

Tiara

Séjour de 1 nuit en avril 2024

10/10 Excellent

Avril

Les points forts : Équipements
Convenient access from freeway
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Avril,Thank you for choosing Hilton Garden Inn San Francisco/Oakland Bay Bridge! We're glad you enjoyed your visit, and we look forward to seeing you again soon.

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Grant

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convient close to the city staff very nice and very quiet
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Grant,Thank you for choosing Hilton Garden Inn San Francisco/Oakland Bay Bridge to host you during your stay, and for your five-star rating. We're thrilled you loved our convenient location, close to the city while still offering the peace needed for a relaxing stay. The staff will be pleased to hear your compliments, and we hope to welcome you back soon.

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Patty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

juan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pretty good overall
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Juan,Thank you for the kind review. We're glad you enjoyed your stay, and we look forward to hosting you again at Hilton Garden Inn San Francisco/Oakland Bay Bridge.

6/10 Satisfaisant

staci

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The inside of the hotel is clean and decor is updated and modern. Staff at check-in was pleasant and I received text messages throughout my stay to check if everything was to my liking. Some staff were more friendly than others at the front desk. The hotel is a little noisy with freeway traffic. I would have liked a restaurant to visit in the day for a quick pastry or coffee in the morning. Overall a nice stay.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Staci,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our beautiful, spotless accommodations and helpful service, we're sorry your stay wasn't perfect. We are constantly working to improve, so we will be sure to share your comments with our team. We hope to welcome you back again soon.

10/10 Excellent

Cassandra

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and friendly staff
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Cassandra,Thank you! We know how important a wonderful staff and clean accommodations are, so we are delighted you were impressed. We look forward to welcoming you back to Hilton Garden Inn San Francisco/Oakland Bay Bridge for another great visit.

4/10 Médiocre

Lamar

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Leonard Sr.

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything you’d expect
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Leonard,This is what we love to hear. We are so happy you had everything you needed for a great experience at Hilton Garden Inn San Francisco/Oakland Bay Bridge, and we look forward to hosting you again!

10/10 Excellent

Walter, view park

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice place to stay! Will come back if in the area.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Walter,Thank you for choosing Hilton Garden Inn San Francisco/Oakland Bay Bridge and for sharing your lovely five-star review! We are delighted you were impressed with your stay and look forward to welcoming you back again soon.

10/10 Excellent

Jorge

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aaa
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Jorge,Thank you very much for the five-star review! It was an honor to have you join us at Hilton Garden Inn San Francisco/Oakland Bay Bridge, and we look forward to your next visit.

4/10 Médiocre

Joey, Roseville

Voyage en famille
Les points faibles : Propreté et personnel et service
shower did not have shampoo and room was not serviced during 3 night stay.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Joey,We're sorry to hear that you didn't have a good time with us overall and that our housekeeping policies failed to impress you. Please know that housekeeping service is available upon request, and guests can always pick up toiletries at our front desk. Despite this, we hope that everything else about your stay impressed you and that you'll consider joining us again in the future.

8/10 Bien

Brandon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe and easy parking. Close access to Hwy.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Brandon,Thank you so much for taking the time to share your thoughts on your recent visit. It's wonderful to know our fantastic location suited your needs well, and we appreciate you mentioning our convenient parking situation. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

Judy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Would go back
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Thank you for your review and for giving us a perfect rating. It was such a pleasure having you here, and we are delighted you thoroughly enjoyed your experience. Take care, and we hope you return soon!

10/10 Excellent

ed

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashley was very cordial helpful a pleasure speak with.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Ed, Ashley is an excellent representation of the wonderful, attentive service our team delivers every day, and she will be delighted to hear your compliments. We look forward to welcoming you back to Hilton Garden Inn San Francisco/Oakland Bay Bridge soon.

6/10 Satisfaisant

Gregory

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The rooms very small and lots of noise from the freeway. The staff was attentive and polite and the rooms were clean.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 9 mai 2024
Dear Gregory,Thank you for taking the time to share your experience with us. While we're happy to hear that our team provided courteous service, we're very sorry to learn that you were not entirely comfortable throughout your stay. We understand the need for a restful night's sleep, so we apologize that any noise impacted you. Please don't hesitate to reach out to our front desk for assistance, we're always available to address any issues. Despite this, we're glad you appreciated our immaculate accommodations and it is our hope you will consider joining us again for a better stay.

10/10 Excellent

Dalbir, Yorba linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Alejandro

Voyage d’affaires, Voyage en couple
Not friendly
Séjour de 3 nuits en février 2024
Réponse de General Manager le 6 mai 2024
Dear Alejandro,Thank you for sharing your feedback. We're concerned that you found your recent stay with us to be less than stellar. Rest assured, we're committed to improving, so feel free to reach out at any time to let us know how we can make your next stay a truly exceptional one. We look forward to hearing from you soon!

8/10 Bien

Andrea

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quite and very friendly
Séjour de 3 nuits en février 2024
Réponse de General Manager le 6 mai 2024
Dear Andrea,Thank you for your review! It was a pleasure having you join us during your time in San Francisco. We're thrilled our hospitable team left a memorable impression on you, and we appreciate you mentioning our peaceful atmosphere. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again at Hilton Garden Inn San Francisco/Oakland Bay Bridge!

10/10 Excellent

Audrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

TAO, Mountain View

Les points forts : Propreté
Séjour de 1 nuit en avril 2024

10/10 Excellent

Michelle

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice, front desk staff.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Michelle,From our team at Hilton Garden Inn San Francisco/Oakland Bay Bridge, we thank you for your review. Our friendly staff works hard to ensure all our guests feel welcome and will be thrilled you appreciated their kind assistance. It was truly a pleasure having you here. If your travels bring you back to the area, please come see us again.

10/10 Excellent

Kylie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Kylie,Thank you for staying with us and for your review. We're glad you had a five-star experience. We hope to welcome you back soon for another great stay at Hilton Garden Inn San Francisco/Oakland Bay Bridge.

10/10 Excellent

TAO, Mountain View

Les points forts : Propreté et infrastructures et conditions de l’hébergement
All excellent!
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 26 avr. 2024
Dear TAO,Thank you for staying with us and for your feedback. We're glad you had a five-star experience, and we hope to welcome you back soon for another great stay.

10/10 Excellent

Margaret

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear Margaret,Thank you very much for the five-star review! It was an honor to have you join us at Hilton Garden Inn San Francisco/Oakland Bay Bridge, and we look forward to your next visit.

10/10 Excellent

Eva

Séjour de 4 nuits en avril 2024

8/10 Bien

Min, Santa Clarita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

8/10 Bien

KT

Séjour de 3 nuits en avril 2024

10/10 Excellent

Miguel

Les points forts : Propreté et équipements
All good
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear Miguel,Thank you for staying with us and for leaving your feedback! We're glad you had a five-star experience. It would be our pleasure to welcome you back soon for another great stay at Hilton Garden Inn San Francisco/Oakland Bay Bridge.

8/10 Bien

su

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

8/10 Bien

Gunwoo

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Jerry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024

10/10 Excellent

Jinneng, Live Oak

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Charmaine

Séjour de 1 nuit en avril 2024

8/10 Bien

Andrea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cute place to stay
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 13 avr. 2024
Dear Andrea,Thank you for taking the time to leave a review. We here at Hilton Garden Inn San Francisco/Oakland Bay Bridge are pleased that you were able to enjoy our amenities and comfortable accommodations. We would love to see you again on a future stay.

8/10 Bien

Jerry

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is convenient to San Francisco and a traveler can avoid the challenge of city traffic. The property is isolated somewhat and the staff was pleasant and helpful.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 10 avr. 2024
Dear Jerry,From our prime location to our friendly team members, we are so happy to know that you enjoyed everything about your time with us overall! Thank you so much for the high rating and we hope to see you again soon.

10/10 Excellent

Marvin

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024

10/10 Excellent

Michael

Les points forts : Infrastructures et conditions de l’hébergement
Best hotel. You can walk by the sea.
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 7 avr. 2024
Dear Michael,Thank you so much for the five stars. We're so pleased to hear you enjoyed our beautiful ocean-view property and were able to take advantage of our strategic location, just minutes from downtown San Fransisco. We hope you will stay with us again soon.

8/10 Bien

Dwayne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 2 avr. 2024
Dear Dwayne,Thank you for staying with us during your time in San Francisco and for leaving a review! We're delighted you had an enjoyable experience, and we hope you return to Hilton Garden Inn San Francisco/Oakland Bay Bridge soon.

6/10 Satisfaisant

Corina

Séjour de 1 nuit en mars 2024

8/10 Bien

BURCU

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice place, needs improvement in hotel coffee, food, dining options
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 2 avr. 2024
Dear Burcu,Thank you for choosing Hilton Garden Inn San Francisco/Oakland Bay Bridge and for sharing your kind review. We are glad you enjoyed your stay and appreciate your feedback. Your positive and constructive comments will be reviewed as we continue improving the amenities for our great guests. It would be an honor to welcome you back again someday.

10/10 Excellent

Marci, Highland

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had the most amazing gentleman help us at check-in. He was helpful and Informative and so very kind.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 30 mars 2024
Dear Marci,Thank you so much for choosing to stay with us at Hilton Garden Inn San Francisco/Oakland Bay Bridge. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled our friendly team was able to uphold this standard. It was an absolute pleasure to host you, and we hope to welcome you back in the future.

10/10 Excellent

Justin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Charmaine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

8/10 Bien

SHAWKI, Canton

Voyage d’affaires
Les points forts : Propreté et équipements
Good place
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 27 mars 2024
Dear Shawki,Thank you for your review and for staying with us during your time in San Francisco! We're delighted you had an enjoyable experience, and we hope you return soon.