6/10 Satisfaisant
Michael R.
18 juil. 2024
Nice stay but disappointed with Vacasa
Location and size of the property were both amazing. Beach access was only a quick 5 minute walk away and the location was walkable to a handful of restaurants and shops. For a group of 8 people, we never felt like we were ontop of one another. We really enjoyed the layout of the home and the 3 separate balconies. The disappointing parts of our stay stemmed from the cleaning when we arrived, as well as communication with the property management company to address an Air Conditioning issue. Upon our arrival; an inspector with Vacasa was leaving the home. Despite the “inspection”, there was sand in the shower, half eaten chips and bags of bread and rolls from the last stay. There were also other perishable food items left behind throughout the cupboards that were not disposed of. When we arrived, the house was 76 degrees. We were unable to get the house cooled down and unfortunately had to sleep overnight in a hot house, due to the lack of communication from Vacasa (Property management company). We called numerous times and left messages on VRBO; and did not hear back until the following day (16 hours later). Throughout our stay, the AC kept going back up to 76 and we were told my Vacasa that when the house is unoccupied that it will go back up to 76, but the AC was cycling off while we were there and in the middle of the night. Lastly, for the amount of money we paid; you would think they would put the sheets on the beds, rather than leave their guests to do it.
Michael R.
Séjour de 4 nuits en juillet 2024