L'hébergement Moon Palace Jamaica – All Inclusive dispose-t-il d'une piscine ?

Oui, cet hébergement vous propose 4 piscines extérieures et une piscine pour enfants.

Les animaux domestiques sont-ils admis dans l'hébergement ?

Non, les animaux de compagnie ne sont pas admis au sein de l'hébergement.

À combien s'élèvent les frais de parking à l'hébergement Moon Palace Jamaica – All Inclusive ?

Cet hébergement dispose d'un parking sans voiturier et d'un parking avec voiturier gratuits.

Quelle est l'heure d'arrivée à l'hébergement Moon Palace Jamaica – All Inclusive ?

Heure de début de l'enregistrement : 15 h 00 ; heure de fin de l'enregistrement : à tout moment.

L'hébergement Moon Palace Jamaica – All Inclusive propose-t-il un service de navette à destination de l'aéroport ?

Oui, une navette vers et depuis l'aéroport est disponible à la demande. Vous devrez vous acquitter d'un montant de 10000 JMD par personne.

L'hébergement Moon Palace Jamaica – All Inclusive offre-t-il des avantages tout compris ?

Oui, il s'agit bien d'un hébergement tout compris. L'ensemble des boissons et de la nourriture sont incluses et vous aurez la possibilité de vous adonner au kayak, à l'aérobic, aux cours de création de cocktails et d'autres activités plus encore.

Où se situe l'hébergement ?

Se trouvant dans la zone de Ocho Rios, cet hébergement en bord de plage est dans un parc régional et à 10 minutes à pied de sites comme : Ocho Rios Craft Market et Plages de Jamaïque. Dunn's River Falls est à 4,3 km de distance.

Moon Palace Jamaica – All Inclusive Avis, Prix & Photos 2025

À propos du quartier

Moon Palace Jamaica – All Inclusive vous donne rendez-vous à Ocho Rios, plus précisément près de parcs de loisirs, sur la plage. Envie de vous poser et d'admirer la beauté naturelle des lieux ? Les incontournables Plages de Jamaïque et Dunn's River Falls vous attendent ! En voyage avec toute la tribu ? Envisagez de passer par les fantastiques Reggae Xplosion Museum et Shaw Park Botanical Gardens. Amateur de sport nautique ? La région a de quoi vous donner le sourire, que vous aimiez le kayak, la plongée sous-marine ou le snorkeling.

Consultez notre guide de voyage sur Ocho Rios

10/10 Excellent

Chantale

4 avr. 2025

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

Séjour de 7 nuits en mars 2025

8/10 Bien

Annabel Catherine

5 mars 2023

Séjour de 7 nuits en février 2023

10/10 Excellent

Linnett

24 sept. 2025

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

It was a beautiful experience. The front desk staff was very helpful , they detailed everything that we needed to know, she was so professional. Her Name is yanikee I hope my spelling is correct , she makes me wanted to stay longer. I must return

Séjour de 5 nuits en septembre 2025

10/10 Excellent

Kenesha, Brooklyn

Voyage en couple

24 sept. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

I loved everything about Moon Palace. The staff was excellent, they went above and beyond, literally every staff I encountered were so nice. I loved the food and my room was very nice and clean. Would definitely come back here again.

Séjour de 3 nuits en septembre 2025

8/10 Bien

Annette

Voyage en famille

24 sept. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

Everything was beautiful except I didn’t receive my bag

Séjour de 4 nuits en septembre 2025

4/10 Médiocre

Emelissa

Voyage en famille

23 sept. 2025

Les points faibles : Personnel et service et équipements

This hotel was advertised as a “5-star” resort, but unfortunately, my family and I did not receive service that reflected that rating. We often felt like we were inconveniencing the staff, especially when requesting basic amenities such as having our mini fridge refilled. The level of hospitality we expected simply wasn’t there. Even more concerning, my family and I felt discriminated against during our stay. It was noticeable that the staff treated guests who resembled them more favorably. For instance, my elderly mother politely asked a kitchen staff member a question and was met with a raised voice instead of a respectful response. Many staff members came across as dismissive, and at times, outright rude—ignoring us when we sought assistance. One particularly disappointing moment occurred when we were heading to the pool and approached some seats. A lifeguard saw us and abruptly told us, in a rude tone, that the chair we were going for was hers. It felt unnecessary and unprofessional. This experience was truly disheartening. Like everyone else, we work hard and simply wanted to enjoy our vacation. While I would return to Jamaica, I would not return to this resort.

Séjour de 4 nuits en septembre 2025

6/10 Satisfaisant

Soraya

Voyage en famille, Voyage en couple

23 sept. 2025

Les points forts : Propreté et équipements

Les points faibles : Personnel et service

The property made several mistakes with dinner reservations twice and did not care in making it right after making us wait for over an hour. Also staff will tell you different things when asked the same questions. Would not recommend this location at all.

Séjour de 4 nuits en septembre 2025

6/10 Satisfaisant

Maythe

Voyage en famille avec de jeunes enfants

23 sept. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

Beach view

Séjour de 5 nuits en septembre 2025

8/10 Bien

David

Voyage en couple

23 sept. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

Too much pressure to purchase travel plans, I felt it was more important for them to sell plans than for you to enjoy your vacation. Makes us feel very uncomfortable.

Séjour de 3 nuits en septembre 2025

6/10 Satisfaisant

Harikesh

Voyage en famille

22 sept. 2025

Les points forts : Propreté

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement

Overall, we had a average to bad experience during this stay. It seems like such a commercial operation where they are trying to nickel and dime us at every step. When we checked in, they offered us an upgrade to the room for an additional 500$ which we took. They didn' tell us that our original room was ready and this new upgraded room was not and we had to wait for 3 hours with a toddler after traveling for 8 hours, for the room to get ready. At every restaurant the service was so marginal. The servers were literally rolling their eyes for simple requests. They would start off as soon as we sat down, with telling us what was not available in the menu. Which usually would be the most popular/best dish in the menu. SO most of the menu items that were available were like, bagged salad veggies, the frozen to deep fired breaded stuff, fries etc, which we were sick of after day 2. They said we had 750$ of resort credit, but its actually just a way to get you to spend more. You cant actually use that for any of the services until you spend way more than 750$. Even at the gift store, a tote bag is 175$ and you have to pay 15% fee if you use resort credit. Plus the usual marketing strategy of trying to get you to attend a session to sell time shares at promotional breakfast, trying to get you to buy 250$ for future visit at check out. The funniest thing was during checkout they spent 15 mins to figure out if we stole a ceramaic soap dispenser or if there never was one in the room!

Séjour de 4 nuits en septembre 2025

6/10 Satisfaisant

Kathy

Voyage en famille

20 sept. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Ocean view

Séjour de 4 nuits en septembre 2025

10/10 Excellent

MAGALY

20 sept. 2025

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

Excellent facilities, restaurants and bars offer variety, recommendes this hotel

Séjour de 2 nuits en septembre 2025

6/10 Satisfaisant

Richard Anthony

Voyage en famille

20 sept. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

We paid for the upgrade we received $1,300 for the vip section of the hotel on the first floor beach walk out with patio and hammock.. this room had no air conditioning they worked on it until about 1 am. 1st day wasted on moving from room to room and slept in 82degrees. Second day we finally got moved 3 doors down. The temp was 72 and kept climbing into the day. They worked on it until midnight same guys same issues as the other room. Slept in 82 degrees again. Finally got moved again the 3rd day to a new room 3rd floor lost beach access and hammock… price still the same of course. But we did have air. In these moves we moved ourselves twice and they moved us twice. We had to go to public relations every time they never came to us until Hensley got involved. She was the last person we had to deal with. She communicated well. She verified that the room had air before we were moved there and she had our luggage’s moved. We agreed on free couples massage 50 min and 2 days of the upgrade money back. After all of the moving we were finally able to start our vacation on the 3rd day. They were more concerned with the palace presentation for travel than our comfort. The place was outdated and not worth what we paid. The crowd there is a more party crowd not our vibe we went to relax which is why we paid extra to be on the quiet side of the resort. We will not stay at this facility again.

Séjour de 7 nuits en septembre 2025

2/10 Horrible

guerline

Voyage en famille avec de jeunes enfants

20 sept. 2025

Les points forts : Infrastructures et conditions de l’hébergement

Les points faibles : Propreté

It shouldn't take an hour to check in and then another hour to check out. Although they offered late check out it wasn't available. That seem to be the theme for whole trip. What offered was never available. Restaurants on the property were always booked expected for the buffet. The buffet was probably the best to eat. I was disappointed with this resort and wont return .

Séjour de 4 nuits en août 2025

10/10 Excellent

Rasheem

Voyage en famille avec de jeunes enfants

19 sept. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

I loved everything. Amazing trip

Séjour de 4 nuits en septembre 2025

8/10 Bien

nicole

Voyage en famille, Voyage en couple

19 sept. 2025

The properties lovely located in downtown Ocho Rios with used to the ocean and the bay. We were so happy to book with Expedia because we got special service and credits that we used at the spa. You still have to pay a service fee for whatever you use your credit on. The interior of the hotel is great that I do think the exterior needs maintenance and I wouldn’t say it was 5 star more 3.5. The food was great, especially for an all-inclusive especially the Jamaican food.

Séjour de 3 nuits en septembre 2025

8/10 Bien

Leigha Jade

Voyage en famille

19 sept. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

This property was so beautiful. The view from the room was amazing and the food was excellent. Looking forward to coming back next year

Séjour de 7 nuits en septembre 2025

8/10 Bien

Sherda

18 sept. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

Staff was accommodating and very friendly

Séjour de 6 nuits en septembre 2025

8/10 Bien

Leandra

Voyage en famille

17 sept. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

The property had a great atmosphere and offered delicious food options. The staff experience varied; some were lovely, while others were somewhat rude. Overall, it was a wonderful experience. However, I had a terrible time at the spa with Chanelle. I paid for a deluxe pedicure, and it was awful. My cousin was getting her pedicure done by Shushana, and I couldn’t help but look over and wish I had gotten her instead. My cousin’s service started after mine, yet she finished before me, while my pedicure was poorly done and felt very lazy. I was quite annoyed. Even Shushana seemed to notice and came over to give me spa slippers after my nails were painted.. I was quite annoyed. However, Big up Sameerah at checking, Euthea at Gondola, Anthony, the guy outside getting the bags. Shushana, who did my cousins' pedi, was so lovely with us. Sundeck indian food was amazing, Gondola was lovely 5 5-star experience. Buffet food is tasty, Jerk hut sooo goood. Music and entertainment were on point. Rooms were small as well as the bathroom, but it was still comfortable. Sherida at the vacation planner room was lovely, everyone else we encountered in there pretty much had dismissive attitudes. The Piano Bar was sooooo good my parents' fave place, and the staff in there was perfect. The coffee shop so convenient and great.

Séjour de 5 nuits en septembre 2025

8/10 Bien

Voyageur vérifié

Voyage en famille

17 sept. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

I went to the Moon Palace for 6 days with my family, & I must say the vibes were on point. atmosphere was in the air from the moment we arrived.The staff at the door were wonderful. Sameerah at check-in was so lovely, and then Denise, the manager, came over and greeted us. For me, the place was lovely, rooms were very compact, a bit too small for me as well as the bathrooms, we had Expedia Platinum, not sure exactly what the perks were tbh, but we did get a room upgrade to an ocean view room & some resort credit. I didn't really notice any special treatment, it was pretty much like my other family members who had regular bands. we did get a farewell song sang for us. Now to the staff some persons were very huggish for instance the only nice person in the vacation planning room where you book spas, activities etc was Sherida there was another woman in particular who was so hoggish but i didnt check her name.Euthea at the Gondola, what an amazing server, possibly the most professional staff member I encountered I felt like i was truly in a 5 star restaurant. The food at the Gondola was lovely. Momo was not very tasty, pretty bland. The indian food at the Sundeck was amazing the best on the resort. Jerk hut was lovely the volcano sauce was to die for. There were 2 guys there, 1 who was not very welcoming, & the 1 who was there on Sunday was such a nice guy. Chanelle was the worst I booked a dluxe pedi & it was so lazy & poor. Get Sushana to do your pedi, my cuz had a good 1

Séjour de 5 nuits en septembre 2025

10/10 Excellent

Tamia Maria

Voyage en couple

17 sept. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

Everything was wonderful and food was amazing ! We didn't need to leave the resort for anything and had a fun fulfilling time. We went on our honeymoon and was greeted with love from the start to the end. We will definitely be back !

Séjour de 4 nuits en septembre 2025

10/10 Excellent

Margaret

Voyage en couple

15 sept. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

The room was clean, the staff customer service was excellent, I got a beach view. The compound was clean. The passage leading up to our room was a little dirty and moult but they were actually doing some fixing. But I love the property

Séjour de 3 nuits en septembre 2025

10/10 Excellent

Dameon Omar

15 sept. 2025

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

Excellent

Séjour de 1 nuit en septembre 2025

10/10 Excellent

Shaniel

Voyage en famille avec de jeunes enfants

15 sept. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

10/10 would recommend

Séjour de 1 nuit en septembre 2025

10/10 Excellent

Kristy

14 sept. 2025

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

Great time! Totally worth the money. Great food, service and hotel room is clean. Hotel has great amenities and the beach was calm and beautiful. Will definitely visit again

Séjour de 1 nuit en septembre 2025

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Moon Palace Jamaica – All Inclusive

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