4/10 â Schlecht
Angela Paige, Granbury
Mit dem Partner gereist
2. Aug. 2025
Gut: Sauberkeit
VerbesserungswĂŒrdig: Ausstattung
Members beware⊠If youâve grown accustomed to the excellence, services, and amenities of the Iberostar JOIA brand, this is NOT the same level Addressed concerns with property staff, membership, and PR person - each time met with âitâs different in Aruba.â Felt like a bait and switch situation.
PROS:
- Beautiful facility - much still under construction, overall nice and clean
- Italian restaurant and breakfast buffet wonderful. Only one other restaurant open near the beach/street.
- Staff very friendly and helpful across property!
CONS:
- NOT Adult only as with other JOIA
- NOT all inclusive. Had to pay for services/foods/drinks always included at other JOIAs. Basic liquors were charged and not âincludedâ in membership benefits
- No designated member area on the beach. Made reservation for beach first day, upon arrival they had no idea n had to wait for chairs to be set up. Kevin took great care to bring drinks/food, but took forever (not his fault) bc beach is across busy street from resort.
- Beach area is public and people set up tents/chairs directly in front of you closer to water
- Designated pool member area overrun with nonmembers. No dedicated staff serving members at the pool area. Had member concierge waitress running back and forth to care for everyone.
- Spa not properly staffed to allow for member services while there
Overall, not five star resort. If they merge other JOIA services/amenities with the beauty of the property, this could be a special place.
Angela Paige
Aufenthalt von 4 NĂ€chten im Juli 2025
