This was our family's second time staying in this property. We rebooked bcuz we really enjoyed our first visit. However, this time the property was infested with roaches. Management communicated with us very well but unfortunately there was nothing they could really do to rectify the situation while we were there. We were there for the Thanksgiving holiday from Wednesday through Sunday. We had family fly in from other States. Even though management tried to find another property for us there was nothing available that could accommodate our large family. Which is why we booked this property in the first place. I am in the real estate business and although I understand that management could not control the fact that the property was infested; I feel that they should have known this before our arrival. I felt that management failed to properly exterminate the property prior to our arrival and they unfairly compensate us for not being able to use the property as we hoped. We were here for Thanksgiving holiday, the largest cooking holiday ever. We were unable to comfortably cook in the kitchen because there were roaches on the countertops, under-the-table, roaches everywhere and they were baby roaches. Master vacation only agreed to give us 30% of our daily rate because we did not check out and leave. We had to cancel all events planned to be had at the property. We had to eat out as opposed to cooking staying in and enjoying family. Definitely not a good experience.