2/10 – Ungenügend
lisa L.
11. Juni 2025
Verbesserungswürdig: Sauberkeit
Arrived on Thursday night. The stay was not a pleasant experience. The first thing we saw was very dirty carpet on stairs and in bedrooms and a cockroach on main floor bedroom. Messaged host immediately for a new place. They asked for pictures of carpet. Only response was “I understand”. It was late at night we had no option but to stay. Master bath shower did not drain. Called maintenance No response. Saturday woke up to 2 more cockroaches. That was the last straw. Called and messaged host to say we had left property two days early and asked for full refund. Their response was we sent pest control and left towels at the door. We had asked for more towels on Thursday. And they said thanks for understanding. Called VRBO customer service. Joan was wonderful. She called hosts and realty company again no response. She told me to ask for refund again. I did. And a refund was sent. Not until we involved vrbo did that happen. Would not recommend this place to anyone or their management company.
lisa L.
Aufenthalt von 4 Nächten im Juni 2025