We have rented properties thru Vrbo for several years and this is our first time having a negative experience. Prior to our arrival and a few days after our second instalment, we read a very concerning one star review on this property. We immediately contacted the host, Orland Fun Rentals, and we were told that all the issues in the review would be taken care of prior to our arrival.
We arrived to a very disappointing townhouse, (I cried) it was awful! If we could have cancelled and got our money back, we would have. Carpets were filthy and old and need to be replaced. The walls and doors throughout the entire place are dirty and have dents, black marks and holes. The sofa frame is broken and you cannot sit on it.
The upholstered chairs were filthy and stained, and the furniture is a hodgepodge of miss matched garage sale type furniture (nothing like the Vrbo pictures).
The bedroom furnishings are all noticeably damaged. The mattresses are stained, broken, and extremely uncomfortable. The master bedroom king bed was on the floor and the broken frame is stuffed in the closet. There were layers of bugs in all the lights. The pool deck needs to be power washed, it is dirty. The pool is small - like and over size hot tub and $45.00 per day to heat it, is gouging. The bathrooms and kitchen appliances were clean.
We contacted the host several times to try and get these issues resolved. Much to our disappointment we spent the first few days of our vacation cleaning and the rest of our vacation wishing we were staying somewhere else.
The rugs were eventually steam cleaned (but they still look dirty/old and need to be replaced), the upholstered chairs were cleaned, bugs were removed from the lights and the existing king bed was put on a new frame. The sofa was never replaced even though they said it would be (the living room area was unusable). We spent too much of our vacation time cleaning, communicating with the host and being interrupted by staff.
All of the cleaning/repairs done during our 5 week stay did not take away from the uninviting and uncomfortable atmosphere of this property.
It was a very unpleasant experience!