6/10 Satisfaisant
Allison R.
14 mai 2024
Beautiful Property - No Communication from Host
Overall, the location and property amenities onsite was great and pictures are accurate; size was perfect to accommodate 2-4 people. Fully furnished for the most part and didn't need much.
What wasn’t great: COMMUNICATION from the host. Initial communication was great; an extensive email is sent with all instructions. I sent an inquiry about a pet fee and how to pay, along with requesting an actual breakdown of the pet fee alone and no one got back to me. The only time Kathy returned my email inquiry was to tell me that I needed to send an ID (not mentioned in the previous email) and after I sent the ID, only communication back was that I was all set. She did not respond to my inquiry about the pet fee and how it was broken down.
Cons:
* WiFi did not connect based on email instructions - sent a email to Kathy that WiFi did not work. NO RESPONSE. Turned out, password on email was incorrect. * The trash pick up time in email is incorrect - it is not picked up in the morning. Leaving trash overnight only invites racoons and other animals who open the trash recepticle and rummage through the trash leaving a dirty mess. * Dirty dishes found in the dishwasher, scorched pans (literally pan was BURNT), dirty plates in the cupboards and utensils in the drawers and obvious stains where housekeeping missed. *There was an issue with the keypad when trying to lock the door. Email says to use the key - could not locate the key. Sent an EM/VM multiple times. NOTHING to this day.
Allison R.
Séjour de 8 nuits en avril 2024