Don't waste your time or money with this company or VRBO house. If I could give this place zero stars I would. Please understand this is the first time I have ever felt inclined to leave a negative review. However, hopefully this will help the next guest.
Pros: My family and I had a great time because we enjoyed each other's company. Hence, the generous one star.
Cons:
1. The cleanliness of this place was severely lacking. The house had a strange smell, the showers had mold in them, the chairs were dirty, and the carpets were filthy, the area rug was a safety hazard as the corners were curled up, the mops were dirty, and the fixtures were dusty. We spent the first hour of our time cleaning up a home that was supposed to already have been cleaned.
2. Our first night there it was 40 degrees and the heat did not work. I requested another unit; however, I was told there were none available. Therefore we had to stay in a freezing home our first night. This issue was not rectified until the following afternoon.
3. There was a lack of water pressure in the shower. The water did not get hot, only warm.
4. The washing machine did not work properly, as it got stuck on the soak rotation a few times.
5. We requested for the pool and jacuzzi to be heated so we could enjoy it. Guess what?!...That did not work either, we were told it was due to the cold temperatures; however, our neighbor's worked just fine as they used theirs daily and we could see the heat coming from their water (I guess they were not experiencing the same temperatures in Florida 🙄).
6. There were multiple outlets that did not work in the home, cracked tiles in multiple rooms, and holes in one of the bedroom walls.
7. The beds upstairs felt like sleeping on cement with a mattress pad.
8. There were 14 of us and each bathroom only had two towels and washcloths.
9. The movie theater system kept going out (thank God we have some tech savvy people in our family)
10. The trash was left overflowing a few times (although we followed their rules of having it out for pickup daily)
11. We were here for our Christmas vacation. In which, I requested a Christmas tree and for all of the beds to be put together. Multiple reminders were sent prior to our arrival and NONE of this was done.
12. The Wi-Fi is horrible for cellphone, tablets, and computers.
13. Out of all things listed, the only things that they took care of(a few hours after our arrival) were putting the beds together.
