Property is in a great location. Beds are the only downside to our stay. They are very thin and uncomfortable. Otherwise, the host was kind and the property well kept.
The actual building, rooms, bathrooms, etc. was great for a family of 7. However, there were not kitchen linens, only a small roll of paper towels, 2 dishwashing machine tablets, two rolls of toilet paper per bathroom, no wash clothes, and two trash bags. For a 6 might stay with 7 people. After I contacted them, they said we only get a "starter pack"??We didn't get our address until I asked them a day before, we didn't get our gate codes until 15 inures before we arrived and we didn't get trash take out information until the 2nd day.I use VRBO consistently and this was by far the worst experience. Very frustrating as they did not give the full set of instructions before we left.The air conditioner was not working fully, so my husband checked the filter. It was disgusting, No wonder it wasn't working. The contact person said they would tell maintenance. No one ever showed up. In addition, the place sleeps many people, but the frying pan was 6 inches across. People obviously rent these places with an intention of cooking, since it is a large party. Very difficult to do. We will not be booking this place again.
Everything about our stay was a 10! The property is beautiful and the pool was perfect. Communication with the host was thorough and they were very helpful! Storey Lake is conveniently located and has exciting amenities of its own.
Pool heat was cold for first day. No dish cloths or dish towels were included so we had to purchase. TVs seem to be complicated to turn on. Pool lights weren't working. It also didn't seem to be very clean compared to other pools we've had in Florida. The fridge and freezer were not cooling properly during the 11 days so we lost a ton of food. Four jugs of milk had to be thrown out as well as yogurt, cheese, meat, frozen veggies, etc. All of our frozen popsicles, treats went in the garbage because they were mush. we understand fridges can go, but not having proper refrigeration for 11 days is a long time. Asked for a temporary fridge, but no answer. We think someone came in to repair the fridge the last day we were there. Couldn't use a can opener because it broke so canned food is out of the question. Ate out a lot more because we couldn't properly prepare meals at home, which was an added expense. Years ago we stayed at another vacation rental and the fridge was replaced immediately when it broke. Our car was hit when it was parked in front of the house. The headlight was damaged. No cameras to see who might have damaged it and no note left. We asked for a reimbursement of 150 for the food that went bad and they said they could only do 100. It has been almost 3 weeks since we left, and we still haven't received the reimbursement. Asked multiple times in order to get answers, but unresolved. We've never had to be in contact with owners more in any of our stays.
Absolutely loved this place! So spacious and clean and the water park is so fun!! I will say we had to get toilet paper and coffee as that wasnât in the house but other than that-great stay!!
Good sized house for a family. Has a plunge pool, we didnât use it because it was too cold and we didnât want to pay for heating for the amount we would have used it.
No instructions on how or where the air conditioning controls were, and at times we could have done with cooling the place.
Had issues getting access to the place as we didnât receive details until we we nearly there, and because we didnât have mobile Wi-Fi we struggled.
I would use again if we go with family.