Our family had the best time in a wonderfully described rental. The house was laid out well, centrally located to amenities and cleaned and cared for. This was our first experience staying for several weeks and look forward to returning to property. Our host was extremely quick on responding to our inquiries. Great place, host and location.
The place and the stay was pretty great regardless of some issues. Game room was fun, but the pool table was ripped, so was generally disappointing. We did not mention this to the owner. We did mention that the freezer did not work, called and a visit was made to try to fix it, but this did not work and we basically had no freezer for the entire week. We paid an extra to have a barbecue. The first day we tried to use it it would not heat up. We called the owner who did provide a solution that seemed to make the barbeque heat up. The next time we tried to use it there was no gas. This was the day before we were leaving at which time I messaged the owner suggesting we should be credited for this extra as the barbeque was not able to be used for the trip. Unfortunately, a generally responsive owner to this point did not respond to this note and follow up notes asking about the barbeque fee. What was still a nice trip at this location has left me with a sour taste based on this. Unfortunate as it seemed so easy for this point to have been addressed.
Our family stayed at this home 12/23/24 thru 12/30/24. The bottom line is, we would not stay at this property again. Not because of the property, but because of the company (host) that manages it.The home was close to what is advertised, although "not as new as the ad had represented it to be. The 1st floor kitchen and living spaces are spacious.The housekeeping / cleaning was sub-par. The floors were very dirty. We mopped them a couple of time just to get the floors clean enough to walk on with socks on. Our socks would turn black on the bottom from the dirty film on the tile floors. "Terrible". We didn't even bring this to the hosts attention because of so many other major issues. "Listed as follows:"Pool Heater not working- The water temp was 66 degrees. (we paid for a heated pool) .Freezer not working- We lost food in the freezer because the temperature wouldn't go below 36 degrees. (This wasn't repaired while we were there)Many other smaller issues. My recommendation would be to find another property with a different host. Not worth the hassle/stress to stay at a home that has a terrible host. VRBO has email correspondence that will prove everything above, with exception of the nasty floors. We took care of those ourselves because we didn't want cleaners in the house while we were there. We were given some financial credits, however, we had rather have paid the full price and not had all the issues we had to deal with on our vacation.
This house was perfect. Carl also responded to all my questions really quick and accommodated us checking in early with no issues. If your staying in Orlando, I would definitely recommend this house!