2/10 Horrible
Darryl W., Atlanta, Georgia
8 juil. 2025
Les points faibles : Propreté
Horrible Stay at Sunset Bliss - Caribe Cove 6-3 thru 6-6-25
The most horrible experience since I have been booking properties via VRBO period! Our Check-in information was not sent to us, so I had to ask for check-in instructions on our arrival day. They were finally sent later that day and the most important information left off was the gate code and door code to enter the property. Upon arrival, we had no codes to enter since the office was supposed to be 24 hours, well not true as it was closed and only the security guard was onsite & had no access to give us our packet. We called the Grand Welcome Orlando after-hours number and they were confused on our unit and he finally gave us a non working code to enter the unit. After several failed attempts we were finally given the cleaner’s code to enter and that experience took over 45 mins! Upon entering we noticed stains on the master bedroom comforter and the bath shower was not cleaned, not to mention the pillow case & sheet didn’t appear to be freshly cleaned! We notified Management and someone was supposed to come out during the day to address the issues, well that never happened. To make matters worse, we requested a late check-out for Sunday which was only 1 hour later after the 10AM check-out time, we were told that it could not be approved unless we sent pictures of our issues, after sending photos we were told that the check-out time was 10am and anytime later would incur a 30 fee! After all the trouble we experienced we couldn’t get any courtesy! Will never return here!
Darryl W.
Séjour de 3 nuits en juillet 2025