Extérieur
Vérifier la disponibilité

Avis sur Tru By Hilton Orlando Convention Center Area, FL

2.5 out of 5
Tru By Hilton Orlando Convention Center Area, FL
6461 Westwood Boulevard, Orlando, FL

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 1599 avis sur 2263." "
Note des voyageurs de 8 (Bien), d’après 392 avis sur 2263." "
Note des voyageurs de 6 (Satisfaisant), d’après 167 avis sur 2263." "
Note des voyageurs de 4 (Médiocre), d’après 48 avis sur 2263." "
Note des voyageurs de 2 (Horrible), d’après 57 avis sur 2263." "

9,4/10

Propreté

9,2/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

4/10 Médiocre

amélie

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Au 4ieme etage, pas d’eau chaude, toute la semaine j’ai attendu environ 15min pour avoir de l’eau tiède. À mon arrivée les planchers n’étaient pas propre. Changement de serviette et ils ont fait la chambre après 4 jours, plancher toujours sale et ils n’ont pas remis de débarbouillette. On peut se rendre à pied au centre de congrès mais c’est creepy.
Séjour de 7 nuits en janvier 2024
Réponse de Ian Lloyd, Front Office Supervisor le 19 janv. 2024
Thank you Amelie for your feedback. We are Tru-ly sorry to hear you did not have a good experience at our property during your recent stay with us. We will pass your feedback to the housekeeping and maintenance staff to help improve our services.

6/10 Satisfaisant

cedric

Voyage en famille
Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de LaKayla, Front Desk le 2 janv. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nathalie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent!
Séjour de 3 nuits en novembre 2023
Réponse de LaKayla, Front Desk le 5 nov. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Annie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hotel
Tout était parfait, propreté, service, proximité, déjeuner, je n'ai rien de négatif à dire, je vous le recommande à 100% et le prix est très raisonnable. Merci à toute l'équipe
Séjour de 5 nuits en août 2023
Réponse de Sophia le 27 août 2023
Thank you so much for taking the time to leave such a positive review! We are absolutely thrilled to hear that you had such a great experience. We work tirelessly to ensure that our guests receive the highest quality and the best possible experience, so it is incredibly rewarding to know that we have succeeded in meeting your expectations.

8/10 Bien

Eric

Séjour de 1 nuit en mars 2023
Réponse de Sophia le 17 avr. 2023
Thanks for staying with us at the Tru by Hilton Orlando Convention Center Area. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.

10/10 Excellent

Caroline

8/10 Bien

Jessica

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en août 2022

10/10 Excellent

Dominique

Séjour de 2 nuits en novembre 2021

10/10 Excellent

Wylie Dwayne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent Service. Excellent Facilities
Séjour de 1 nuit en mai 2024
Réponse de Cassie Night Auditor le 17 mai 2024
Wylie,Thank you for your review we are glad you had a tru-ly enjoyable stay here with us at Tru by Hilton and look forward to seeing you again.

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and Spacious. Very Budget friendly during the weekdays.
Séjour de 2 nuits en mai 2024
Réponse de Garrett le 17 mai 2024
Thank you for your recent feedback, we are glad to hear you enjoyed you stay at TRU by Hilton. We hope we see you back again soon.

2/10 Horrible

Ronnie

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
ONE HUNDRED PERCENT DIFFERENT BY THE NICKLE AND DIMMING OF TUR (Totally Unanticipated Robery) By Hilton! My flight was two hours late arriving from Panamn city Panama. In a would were first impression is everything. We where confronted by a vagrant sleeping outside at the entrance to the building. I was very concerned as to the quality of the your establishment. Upon entering I asked the person at the front desk about the vagrant. I was told that he was a guest who passed out and fell asleep there so it was OK! This was signs of what was coming! Prior to arriving I reach out to your reservations center informing them of my flight delay and that they notified Tru By Hilton Hotel requesting that my room be held. When arrived i was greeted by a non-enthusiastic young lady who let me know it was ok for derelicts to sleep in the doorway. I presented my credentials and she said the king bed room I booked five weeks prior to my arrival was given to another patron. Completely disappointed I took what was available. Next disappointment came in the form of a cheap hotel short-stay deposit fee of approximately two hundred dollars. I exist on our pension set budget especially after spending two months in Trinidad and ten days in Panama City Panama. Said fee was never indicated throwing off my budget. I expressly requested free parking. I was charged $19 per night in 2024 unbelievable.
Séjour de 4 nuits en avril 2024
Réponse de Airiana le 17 mai 2024
Dear Ronie, we deeply regret that your stay did not meet your expectations. We strive to provide exceptional service and ensure that all our guests have a comfortable and enjoyable experience, and it is disheartening to learn that we fell short in your case. We want to extend our sincerest apologies for any inconvenience caused. We hope you will consider giving us another opportunity to provide you with the exceptional service and experience we are known for. If you choose to return, we assure you that we will make every effort to ensure a more pleasant stay.

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel. Modern. Love the wood floors in room instead of nasty carpet, bed was super comfy. No ridiculous parking or resort fee.
Séjour de 1 nuit en mai 2024
Réponse de Catherine le 16 mai 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

avis, Paragould

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice facility, good location, nice view, good size.
Séjour de 4 nuits en mars 2024
Réponse de Catherine le 16 mai 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Luis

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
Perfect everything
Séjour de 1 nuit en mai 2024
Réponse de Cassie Night Auditor le 15 mai 2024
Luis,Thank you for your review we here at Tru by Hilton are happy you enjoyed your stay nand we look forward to seeing you again soon.

10/10 Excellent

Ketsy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is great. Really good location close to many attractions and malls. All was clean upon arrival, simple and convenient amenities like hair dryer and iron. Comfortable beds and staff was every welcoming. I would stay here again. Lovely experience for me and my family.
Séjour de 1 nuit en mai 2024
Réponse de Airiana le 14 mai 2024
Thank you so much for taking the time to leave us such a positive review! We are delighted to hear that you had a wonderful experience during your stay at our hotel. We are grateful for your trust in our hotel and for choosing us as your preferred accommodation. We look forward to welcoming you back in the future and providing you with another outstanding experience.

10/10 Excellent

Norberto

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is great, super clean and the staff were very helpful and friendly. I recommend to anyone. Will definitely be back.
Séjour de 6 nuits en avril 2024
Réponse de Garrrett le 14 mai 2024
Thank you for your recent feedback, we are glad to hear you enjoyed your stay. We hope to see you back again soon.

10/10 Excellent

Daniel

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Great hotel! Good breakfast (included), check out noon a plus, nice
Séjour de 2 nuits en mai 2024
Réponse de Airiana le 14 mai 2024
thank you so much for taking the time to leave us such a positive review! We are delighted to hear that you had a wonderful experience during your stay at our hotel. We are grateful for your trust in our hotel and for choosing us as your preferred accommodation. We look forward to welcoming you back in the future and providing you with another outstanding experience.

10/10 Excellent

Brian&Alyssa

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very clean modern hotel .
Séjour de 1 nuit en mars 2024
Réponse de Garrett le 14 mai 2024
Thank you for your recent feedback, we are glad to hear you enjoyed your stay. We hope to see you back again soon.

2/10 Horrible

William

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
There were no parking spots available at 2am. Our electronic card reader on the first room didn’t work. After several trips to the front desk from the 7th floor we got another room.
Séjour de 1 nuit en mai 2024
Réponse de Airiana le 12 mai 2024
Good afternoon Mr. William, thank you for choosing to stay at the Tru by Orlando Convention Center! We appreciate you taking the time to share feedback regarding your experience. I do apologize for the issue you encountered, and this has been addressed with the team. We hope that you will provide us another with opportunity in the future

8/10 Bien

Jonathan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
I liked that the building seemed very clean, i also enjoyed that it wasn't very busy so if was very quite. The associates were pretty nice overall and one did extra by trying to help me with a ride to the kia center. What i didn't like was the fact that i had to PAY for a parking space for my car. I'm sure it was in the fine print somewhere, but Expedia didn't tell me that the price was only if i didn't have a vehicle.
Séjour de 1 nuit en mai 2024
Réponse de LaKayla, Front Desk le 12 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thanwanun

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I don’t like how they start charging for parking when we already pay for hotel.
Séjour de 1 nuit en mai 2024
Réponse de LaKayla, Front Desk le 12 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lequia, Richmond

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
this is my second time here & no issues!
Séjour de 3 nuits en avril 2024
Réponse de Garrett le 12 mai 2024
Thank you for your recent feedback, we are glad to hear you enjoyed your stay at TRU by Hilton. We hope we will see you back again soon.

10/10 Excellent

Nicholas

Les points forts : Propreté
Séjour de 2 nuits en mai 2024
Réponse de Garrett le 12 mai 2024
Thank you for your recent review we are glad to hear you enjoyed your stay with TRU by Hilton. We hope we will see you back again soon.

6/10 Satisfaisant

Luis

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
3 días de estadía. Los envases de jabón de mano y jabón de cuerpo estaban vacíos y mis dimos cuenta ya estando dentro de la ducha. Demasiadas sillas a altura de barra difícil para sentarce personas mayores.
Séjour de 3 nuits en mai 2024
Réponse de LaKayla, Front Desk le 11 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Naomie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staying her me was wonderful. Nice quiet area of town and extremely clean. No complaints.
Séjour de 1 nuit en avril 2024
Réponse de LaKayla, Front Desk le 11 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shiori

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
WDWに2日いく予定だったので、本ホテル1泊→WDW内ホテル2泊→本ホテル1泊と使い分け、節約しました。 間の2日間、荷物を預けることができたので、WDWには身軽にいくことが出来ました。問題はありませんでしたが、荷物のセキュリティは甘いので、貴重品を預けることはお勧めしません。
Séjour de 1 nuit en avril 2024
Réponse de Garrett le 10 mai 2024
Thank you for your recent review we are glad to hear you enjoyed your stay at TRU by Hilton Orlando we hope we will see you again soon.

10/10 Excellent

Shiori

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Uberは5分以内に到着し、10-20分でWDWにもUSFにも行けます。 値段の割に部屋が広いです。
Séjour de 1 nuit en avril 2024
Réponse de Cassie le 10 mai 2024
Hello Shiori ,Thank you for your review we are happy you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Janny

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 3 nuits en mai 2024
Réponse de Garrett le 10 mai 2024
Thank you for your recent review we are glad to hear you enjoyed your stay at TRU by Hilton Orlando we hope we will see you again soon.

10/10 Excellent

Valentina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We felt incredibly fortunate that we found such a nice place; we loved the attention, we loved the place, near to universal (very convenient for us), near to the outlets and restaurants. Great place!!
Séjour de 4 nuits en mai 2024
Réponse de Cassie Night Auditor le 10 mai 2024
Valentina, Thank you for the great review we are so glad you had a Tru-ly enjoyable time here with us at Tru by Hilton.

10/10 Excellent

Sussanah

!
Séjour de 2 nuits en mai 2024
Réponse de Garrett le 10 mai 2024
Thank you for your recent review we are glad to hear you enjoyed your stay at TRU by Hilton Orlando we hope we will see you again soon.

2/10 Horrible

Hans

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I enjoyed my stay with the exception of limited breakfast options and not informed that parking costs $20 PER DAY.
Réponse de Catherine le 9 mai 2024
Good morning, we appreciate you taking the time to write this review. We are very sorry to hear that your stay did not meet all of your expectations.

6/10 Satisfaisant

Annmarie

It was ok.
Séjour de 2 nuits en mai 2024
Réponse de Garrett le 9 mai 2024
Thank you for your recent feedback, we are sorry to hear your recent experience wasn't TRULY amazing. We hope you will give TRU another chance to make it right.

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was great.
Séjour de 3 nuits en avril 2024
Réponse de Catherine le 7 mai 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Doris

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was the second time we stayed at this location. We love it in here there are areas to walk our dog. Totally dog friendly.
Séjour de 1 nuit en avril 2024
Réponse de Garrett le 7 mai 2024
Thank you for your recent review, we are glad to hear you enjoyed your stay with us. We hope to see you back again soon.

10/10 Excellent

Alyssa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the lobby area and the amenities
Séjour de 2 nuits en mai 2024
Réponse de Ian Lloyd, Front Office Supervisor le 6 mai 2024
Excellent! Thank you Alyssa for your feedback. We are Tru-ly happy to hear that you enjoyed your stay with us and all of our amenities!

2/10 Horrible

miguel

Les points faibles : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Ian Lloyd, Front Office Supervisor le 6 mai 2024
We are sorry to hear that you did not enjoy your stay with us Miguel. How may we have helped make your stay better? We hope if you choose to stay with us again, we can give you a better and more positive experience at the Tru!

10/10 Excellent

Lisbet

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es muy buena
Séjour de 1 nuit en mai 2024
Réponse de Ian Lloyd, Front Office Supervisor le 5 mai 2024
Excellent! Thank you Lisbet for your feedback. We are Tru-ly happy to hear that you enjoyed your stay with us!

10/10 Excellent

Carlos

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent property with great location. It was super clean and everything felt like brand new. Great experience!
Séjour de 1 nuit en avril 2024

10/10 Excellent

Gunay

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All was ok, nice to staying Tru By Hilton.
Séjour de 8 nuits en avril 2024
Réponse de Cassie le 5 mai 2024
Gunay,Thank you for the review we are glad you enjoyed your stay with us here at Tru by Hilton and we welcome you to stay with us again.

10/10 Excellent

Angel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Cassie Night Auditor le 5 mai 2024
We are happy you enjoyed your stay here at Tru By Hilton Angel. Thanks for staying with us we look forward to seeing you again.

10/10 Excellent

jayden

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing would stay again
Séjour de 3 nuits en avril 2024
Réponse de Cassie le 4 mai 2024
Hi Jayden, Thank you for your review we are happy you enjoyed your stay here at Tru by Hilton with us. We look forward to seeing you again.

8/10 Bien

Dante Maximiliano

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Overall good property to stay at. Beautiful area. We found a dirty sock by our bed, probably from the previous people. The only thing I did not like was paying for parking ($15 per day) and the sock incident.
Séjour de 3 nuits en avril 2024
Réponse de Airiana le 3 mai 2024
Thank you for choosing to stay at the Tru by Orlando Convention Center! We appreciate you taking the time to share feedback regarding your experience. I do apologize for the issue you encountered, and this has been addressed with the team. We hope that you will provide us another with opportunity in the future.

10/10 Excellent

CARMEN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Garrett le 2 mai 2024
Thank you for your recent feedback, we are glad to see you enjoyed your stay at TRU by Hilton Orlando. We hope you will come back to visit again soon..

10/10 Excellent

Lillian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de Cassie Night Auditor le 1 mai 2024
Thank you so much for the great review Lillian we are happy you enjoyed your stay here at Tru by Hilton and look forward to seeing you again

10/10 Excellent

Carrie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Garrett le 2 mai 2024
Thank you for your recent feedback, we are glad to see you enjoyed your stay at TRU by Hilton Orlando. We hope you will come back to visit again soon..

10/10 Excellent

Autumn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful experience for my anniversary trip extension. Very clean and fun location.
Séjour de 2 nuits en avril 2024
Réponse de Cassie Night Auditor le 30 avr. 2024
Hi Autumn Congratulations on your anniversary. we are so glad you enjoyed your stay with us here at Tru by Hilton. We cant wait to see you again.

10/10 Excellent

Eduardo, Miami

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The peaceful environment
Séjour de 1 nuit en avril 2024
Réponse de Cassie Night Auditor le 30 avr. 2024
Hi Eduardo, Thank you so much for the great review we are happy you enjoyed your stay here at Tru by Hilton and look forward to seeing you again

10/10 Excellent

Hector

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thsnks
Séjour de 3 nuits en avril 2024
Réponse de Cassie Night Auditor le 30 avr. 2024
Hector, We here at Tru by Hilton are so glad you enjoyed your stay here with us and we look forward to seeing you again.

10/10 Excellent

Carlos

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel
Séjour de 2 nuits en avril 2024
Réponse de Airiana le 2 mai 2024
Thank you for your review! We greatly appreciate your feedback as it helps us to ensure we are providing a tru-ly excellent experience for our guests!

10/10 Excellent

Aleh

Séjour de 1 nuit en avril 2024
Réponse de Cassie le 30 avr. 2024
Aleh, Thank you so much for the great review we are happy you enjoyed your stay here at Tru by Hilton and look forward to seeing you again