2/10 – Ungenügend
Liza L.
6. Jan. 2025
Verbesserungswürdig: Sauberkeit
BIG COCKROACHES, NO HOT WATER, AND APPLIANCES DOA.
I cannot recommend staying at this VRBO. In fact, you should run away as fast as you can.Neither coffee maker worked due to red light (descaling required). No ice maker - this is the 21st century? Dishwasher didn’t clean anything! Not one crumb. We washed all our dishes by hand. The oven was DOA, and I made bread dough from scratch for our Christmas Eve Dinner. None of our communications received a quick response. For the oven, they eventually told us to go outside and turn off the main breaker for the entire unit and turn it back on again which, of course, did not reset the oven. I asked about getting into the locked closet to reset the actual breaker switch, and there was some resistance to this, but they eventually gave us the code. The one marked “oven” had been tripped. After a pleasant family meal on Christmas Eve, we sat down in the living room to play cards, and OUT CAME THE COCKROACHES!!!! I can’t express how upset and distraught the entire family became at that point. These guys were ENORMOUS. Would they get in the bedding, in our clothes, in our suitcases?? I’m sure my son’s fiancee was wishing she hadn’t come on the trip. Christmas was definitely ruined. There was NO HOT WATER in the unit to shower with! Someone came by so we asked about the hot water heater. Our concerns were dismissed by saying they took out the tank style in favor of an “instant heat” style. Except it doesn't work. Resolution: They got our money and we got a ruined holiday.
Liza L.
Aufenthalt von 6 Nächten im Dezember 2024