Spécialités Cuisine de l’Europe de l’Est

Avis sur Hotel Le Grand Mazarin

5 out of 5
Hotel Le Grand Mazarin
17 Rue de la Verrerie, Paris, France

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 18 avis sur 23." "
Note des voyageurs de 8 (Bien), d’après 3 avis sur 23." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 23." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 23." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 23." "

9,8/10

Propreté

9,2/10

Personnel et service

9,8/10

Équipements

9,8/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

Shirin

Les points forts : Propreté et équipements
Loved
Séjour de 1 nuit en mai 2024
Réponse de Le Grand Mazarin le 20 mai 2024
Good afternoon Shirin,We would like to thank you for sharing your positive feedback about the Grand Mazarin.We are pleased to read that your stay went well with us.Looking forward to welcoming you again very soon. Best regards,Adèle REQUINGuest Experience

10/10 Excellent

Patricia A

Voyage en couple
Les points forts : Équipements
Xxx
Séjour de 6 nuits en avril 2024
Réponse de Le Grand Mazarin le 17 mai 2024
Good afternoon Patricia,We would like to thank you for sharing your positive feedback about the Grand Mazarin.We are pleased to read that your stay went well with us.Looking forward to welcoming you again very soon. Best regards,Adèle REQUINGuest Experience

10/10 Excellent

Erich, San Francisco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Le Grand Mazarin le 10 mai 2024
Good afternoon Erich, We would like to thank you for sharing your positive feedback about the Grand Mazarin. We are pleased to read that your stay went well with us.Looking forward to welcoming you again very soon.Best regards,Adèle REQUINGuest Experience

10/10 Excellent

vanessa, Dallas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful art deco hotel in a great location, close to many dining options and sites. Staff were top notch, very professional and helpful. Both our private room and the hotel’s public spaces were very clean and well maintained. Would definitely stay here again and recommend.
Séjour de 1 nuit en mai 2024
Réponse de Le Grand Mazarin le 7 mai 2024
Good afternoon Mrs Vanessa,Thank you for your message. We are delighted to read that your stay went well with us and that we met all your expectations.Looking forward to welcoming you again at le Grand Mazarin. Best regards,Adèle REQUIN Guest Experience

10/10 Excellent

Yeshimabeit

Séjour de 2 nuits en avril 2024
Réponse de Le Grand Mazarin le 10 mai 2024
Good afternoon Yeshimabeit,We would like to thank you for sharing your positive feedback about the Grand Mazarin.We are pleased to read that your stay went well with us.Looking forward to welcoming you again very soon. Best regards,Adèle REQUINGuest Experience

10/10 Excellent

Ramiro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Although not a fan of the decoration, the hotel has state of the art technology and a very friendly and professional staff. The room has everything you may imagine for a 5 star hotel. Great bed & good space. Service at the restaurant really good and extraordinary location.
Séjour de 1 nuit en avril 2024
Réponse de Valentina le 14 avr. 2024
Good afternoon Ramiro, Thank you so much for your kind words about your recent stay with us. We're thrilled to hear that you enjoyed our hospitality, comfortablebedding, and dinning experience. Your satisfaction is our top priority , and we'll be sure to share your compliments with our team. We look forward to welcoming you back again soon. Best regards, Valentina MOLANOGuest Experience

10/10 Excellent

Sierra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service!
Séjour de 3 nuits en avril 2024
Réponse de Valentina le 14 avr. 2024
Good afternoon Sierra, Thank you for your nice feedback for the Hotel Grand Mazarin. We are delighted to read that your stay with us went well. And that we met all your expectations. Looking forward to welcoming you again very soon. Best regards, Valentina MOLANOFront desk supervisor

10/10 Excellent

Clara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was terrific
Séjour de 2 nuits en avril 2024
Réponse de Valentina MOLANO le 9 avr. 2024
Dear Clara,We thank you for your feedback.We will be delighted to welcome you again.Best regards,

8/10 Bien

Joshua, Los Angeles

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
5 star property with 3-4 star service. No anticipation of needs. Staff lacked basic training (i.e. one staff member could not find my room) and basic requests (i.e. for a hair dryer or spoon went unanswered or took 5-6 calls). It’s a great property in a great location, but not worth the price given the service levels.
Séjour de 2 nuits en avril 2024
Réponse de Raphaël, Front office manager Le Grand Mazarin le 13 avr. 2024
We take your feedback seriously and apologize for any inconvenience you experienced during your stay. While we strive to meet all guest needs promptly, requests made during the night may experience longer response times due to reduced staffing levels. Rest assured, we continuously train our team members upon their arrival to ensure they are well-equipped to assist guests and navigate the hotel effectively. We appreciate your comments and will use them to improve our service standards

10/10 Excellent

Jill

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a terrific gem! The staff is excellent and the hotel is truly a boutique experience. It is a short walk to Notre Dame across the bridge, but the area surrounding the hotel is full of shops, restaurants, and fabulous patisseries. Love it!
Séjour de 1 nuit en mars 2024
Réponse de Lisa Guest experience le 24 mars 2024
Thank you Jill for your comment!It was a pleasure to have you as a guest. We are waiting to welcome you back soon. Sincerely,

10/10 Excellent

Lawrence

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent all around! I only want to be in Paris at Hotel Le Grand Mazarin.
Séjour de 3 nuits en février 2024
Réponse de Valentina MOLANO le 4 mars 2024
Good afternoon Mr Lawrence, We wanted to thank you for choosing our hotel. We're delighted to hear that you had a wonderful time with us and enjoyed our services and facilities. Your satisfaction is our utmost priority, and we're thrilled to have met your expectations. We hope to have the pleasure of welcoming you back very soon for another unforgettable experience.Warm regards, Valentina MOLANOGuest Experience

10/10 Excellent

Loren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful + Charming Boutique Hotel
Beautiful new hotel with kind, thoughtful staff. We’ve loved our stay so far. Check in was lovely with Lisa. Room (Junior Suite) is beautiful. Restaurant is great. And amenities are lovely. I especially love the decor, the bath and the steam room inside the shower. Would definitely stay here again.
Séjour de 3 nuits en février 2024
Réponse de Valentina MOLANO le 4 mars 2024
Good afternoon Mrs Loren,On behalf of all of us at Le Grand Mazarin, I want to express our sincerest gratitude for choosing to stay with us and for taking the time to share your wonderful feedback. We're delighted to know that you thoroughly enjoyed your stay, particularly the warm welcome provided by Lisa and the comfort of your room. Our team takes immense pride in delivering personalized service, and it's fantastic to hear that Lisa's hospitality made a positive impact on your stay.We look forward to welcoming you back for another delightful stay in the near future, Warm regards, Valentina MOLANOGuest Experience

10/10 Excellent

Nadav

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beatiful inferior design, excellent service, great location
Séjour de 4 nuits en février 2024
Réponse de Le Grand Mazarin le 6 févr. 2024
Dear Mr Nadav, We would like to thank you for the nice words. We are delighted to hear that your stay went well and that you appreciate the design of our establishment and the quality of service that we propose. We look forward to welcoming you back again very soon.Valentina MOLANO Guest Experience

6/10 Satisfaisant

Cheng

Voyage en groupe
Les points faibles : Personnel et service
The room type I booked was not provided, the service was very poor, there was a problem with the company's scheduling, and the service staff lied. Not recommended.
Séjour de 1 nuit en janvier 2024
Réponse de Raphaël, Front office manager Le Grand Mazarin le 13 avr. 2024
Dear Mr. Cheng,Thank you for bringing your concerns to our attention. We have thoroughly investigated the matter regarding your recent stay with us. According to our records, the room provided to you was indeed the Grande Junior Suite Parisienne, as per your reservation.However, it appears that there was an oversight regarding the number of occupants in the room, which exceeded the maximum capacity. We apologize for any inconvenience this may have caused.Regarding your comments about poor service and alleged misrepresentation by our staff, we take such accusations very seriously. Integrity and honesty are core values of our establishment, and we assure you that any discrepancies will be addressed with our team.We regret that your experience fell short of your expectations, and we appreciate your feedback, as it allows us to continually improve our services.Warm regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muy buena opción en excelente ubicación.
Muy buena ubicacion, privado y tranquilo, los cuartos cómodos y bien equipados. La alberca y el área de jacuzzi muy ricos y bonitos, para descansar después de un día de visitas. Staff con actitud de ayuda y multilingual. El único tema fue la ducha - no siempre había agua bien caliente, a veces salía solo tibia. Y la llave no funcionaba bien, tardaba 5 min en lo que el agua paraba de gotear.
Séjour de 5 nuits en décembre 2023
Réponse de Olivier Fernandez - General Manager le 11 janv. 2024
Dear Guest,Thank you very much for sharing your feedback in regards to your recent stay at Le Grand Mazarin.We are delighted to read that your experience with us was pleasant, and we look forward to welcoming you back very soon.Best regards,

10/10 Excellent

Brenda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Olivier Fernandez - General Manager le 11 janv. 2024
Dear Guest,Thank you very much for sharing your experience at Le Grand Mazarin.We are delighted to read that you had a pleasant time at our property, and we look forward to welcoming you back very soon.Best regards,

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful
Séjour de 2 nuits en décembre 2023
Réponse de Olivier Fernandez - General Manager le 11 janv. 2024
Dear Guest,Thank you very much for sharing your experience at Le Grand Mazarin.We are delighted to read that you had a pleasant time at our property, and we look forward to welcoming you back very soon.Best regards,

10/10 Excellent

Grace H

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
너무나 아름답고 휼륭한 호델 입니다. 모든것이 완벽 했습니다. 적극 추천 합니다.
Séjour de 4 nuits en novembre 2023
Réponse de Olivier Fernandez - General Manager le 11 janv. 2024
Dear Grace H,Thank you very much for sharing your feedback in regards to your stay at Le Grand Mazarin.We are pleased to read that you spent a memorable experience with us, and we look forward to welcoming you back very soon to Le Grand Mazarin.Best regards,