2/10 Horrible
Dayna
Voyage en famille avec de jeunes enfants, Voyage en famille
25 nov. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This place is facing apart and should be condemned.
Every room had multiple things broken. Cabinet doors falling off, beds squeaky and broken frames, blinds falling off the ceiling and didn’t close all the way, water damaged carpets, sliding doors didn’t close/lock, most outlets didn’t work, terrible water pressure, bathroom fans were ancient and rusty (loud!) and one of the showers didn’t work at all.
We arrived at 3 pm and the WiFi was not working, I tried every option for getting in touch with the host or trip management and didn’t hear back from anyone until the next day. While waiting on a “runner” (a useless person who literally showed up for one second, confirmed the WiFi was indeed broken and then said she’d need to call maintenance- like- duh) the motion alarm started going off in the house. There were no instructions on how to stop this - so I had to reach out yet again to “Trip Support” who finally sent a maintenance person. All he did was literally cut the wires to the alarm system to stop the noise, did not look at a single other broken item and did nothing about the WiFi except agree that it was broken.
We tried to enjoy what little was left of our trip, but the next day the cleaning staff showed up 3 hours early and asked us to leave even though we paid for a late check out.
I would never recommend this stay and honestly it’s not safe for people the way it is.