We booked this location at the beginning of the year, several months ahead of our reserved weekend in November. Having older people with physical limitations, one selling point was the elevator. We received communication a week out thy the elevator was broken. We were unapologetically told "we don't have anyone to fix it." We tried to find alternate lodging on the coast and could not, so we were stuck. Upon arrival, the lock box for the door did not work. We called and were told "we don't have anyone to fix it" so they have one hidden key that had to be shared between six adults. Less than ideal for what was advertised as a luxery experience. . None of the TVs in the bedrooms worked either, but that was the least of the issues.
The location on the bayou is great. There are two decks - only the top one has deck furniture. The house was clean and had plenty of towels and bedding. There is a nice ice maker and bar area on the third
floor. The kitchen is quaint and very user friendly.
Unfortunately, the older ones in our group struggled a lot with getting around the house, and even the rest of us had to struggle with luggage and balancing bags. Not the safest experience.
So the whole reason we chose this house was the elevator and the location. At least the location worked out. Also, the attitude of staff when addressing the broken parts of the house really dampened the experience.