Chère Annick, merci pour l'évaluation que vous avez laissée et pour le temps que vous y avez consacré. Je suis heureux que vous ayez autant apprécié votre séjour au Stanze del Cardinale ainsi que notre accueil. Nous sommes très heureux de vous compter parmi nos clients et nous espérons vous accueillir à nouveau à Pavie. À la prochaine!

Thank you Yan for your valuation. Don't hesitate to contact us if there any thing you'd like to share about your experience and that could help us improving

Cher Monsieur Jean-Marc, je vous remercie pour le commentaire que vous avez laissé. Je suis désolé pour ce malentendu sur le plan de la chambre. Malheureusement, le bâtiment est une ancienne tour et il n'est pas possible de mettre un ascenseur. Mais cela fait aussi partie du charme que l'on reconnaît à ce lieu. Heureusement, nous avons également des chambres aux étages inférieurs et peut-être dans votre cas si nous avions su avant que vous auriez pu séjourner dans l'une des chambres au premier ou au deuxième étage. Mais votre commentaire est juste et nous devons en tenir compte. Je vous promets que nous nous efforcerons d'améliorer la communication et la description des chambres afin de permettre une meilleure compréhension de l'emplacement de chaque pièce. Cordialement e à la prochaine visite!

Cher client, nous sommes heureux d'apprendre que vous avez tellement apprécié votre expérience au Stanze del Cardinale. Nous serions heureux de vous revoir bientôt en tant que clients. À la prochaine

Thank you Aurelie for your review. I'm happy you enjoyed so much your stay. I look forward to welcoming you again at Le Stanze del Cardinale in Pavia.

Gentil Maryvonne merci pour votre avis et je suis vraiment désolé pour le désagrément dû à la climatisation. heureusement, c’est la seule pièce à avoir eu ce problème alors que les autres disposent de la climatisation entièrement fonctionnelle. Malheureusement, c’était la seule chambre disponible à votre arrivée, sinon nous aurions déménagé dans une chambre plus confortable. nous prévoyons toutefois de résoudre le problème. Quant à l'ascenseur, nos clients savent, car il est écrit dans la description de la propriété, que nous n'avons pas d'ascenseur. le bâtiment est en fait une ancienne tour et il n’a pas été possible de construire l’ascenseur pour des raisons de place. habituellement, la vue sur la ville depuis les pièces du quatrième étage éclipse la montée à pied. si ce n'était pas le cas pour vous, je suis désolé et cela signifiera que si vous revenez, n'oubliez pas de ne pas réserver de chambres aux étages supérieurs et nous essaierons de vous accueillir dans une chambre au premier ou au deuxième étage (la climatisation fonctionnant parfaitement bien sûr!)

Thank you for your great review. We are happy to know you enjoyed so much your stay. Looking forward to hosting you again during your next stay in Pavia, best

Dear Matthieu, it has been a pleasure haping you as our guest. We are happy to hear you have appreciated your stay at Le Stanze del cardianle. Hoping to see you again in the future. Kind regards, Martina Necchi

Merci beaucoup. J'espère de vous revoir bientôt comme nos hôtes. Cordialement

Thank you Christoph for your kind review. We are happy you enjoyed the view of your room overlooking the Cathedral and its square. We look forward to welcoming you again in the future. Kindest regards

Gentile Gabriella la ringrazio per la recensione e sono felice che abbia apprezzato tanto il suo soggiorno presso Le Stanze del Cardinale. Speriamo di riaverla presto nostra ospite a Pavia

Dear Ulrich thanks for your review. We are happy you enjoyed so much your stay and we look forward to welcoming you again soon

Thank you Mark for your kind review. It has been a great pleasure to meet you and your wife and I'm happy you enjoyed so much your stay, I look forward to welcoming you again here at Le Stanze del Cardinale or at Arnaboldi Palace soon. Best

Thank you for your review. We are very happy you enjoyed so much your stay and we look forward to welcoming you again in the future

Giulia grazie per la recensione e per il tempo che vi ha dedicato. Sono felice che abbia apprezzato molto il suo soggiorno e spero che torni presto a trovarci

Dear Lisa thank you very muche for you great review and for the time spent. I'm very very happy that you enjoyed so much your stay and our location. Apologise for the pigeons. May be there was some love affairs those day ;). We look forward to welcoming you again in the next future. Best

Dear Ralph thank you so much for your review. I'm happy that you enjoyed so much our location and was a pleasure to be able to support you solving small issues you had encountered during your trip. I hope to have the opportunity to host you again in a next future. Best

Dear Mahshad thank you for your review. We are happy you enjoyed so much our location in the city center of Pavia and we look forward to hosting you again in the future

Thank you Anna for this great review. We are happy to know you enjoyed so much Pavia and Le Stanze del Cardinale and we look forward to welcoming you again in case you'll pass by in a next future. Cheers

Gentilissima Erminia la ringrazio per la valutazione che ha lasciato e sono felice che abbia apprezzato il suo soggiorno. Spero di averla presto di nuovo nostra ospite a Pavia

Gentilissimo Paolo, ci dispiace che non abbiate apprezzato la nostra struttura pur essendo stati in una bella camera vista Duomo anche perché è chiaramente comunicato che si tratta di un'antica torre, arredata con mobili antichi e contemporanei, e non di un edificio moderno. Aldilà dei gusti personali dobbiamo però precisare che l’utilizzo dell'aggettivo "fatiscente" non è corretto. In italiano il termine è infatti utilizzato per indicare un edifico in rovina e prossimo a crollare. E questo, per fortuna, non è certamente il nostro caso. Più corretto sarebbe stato dire che si tratta di un'antica torre e magari non in linea con i vostri gusti. Siccome le parole contano, soprattutto quando si lascia una recensione pubblica, andrebbero almeno usate correttamente

Gracias Frederic, fue un placer tenerlos como nuestros invitados. Lástima que solo te quedaste dos noches. Esperamos que vuelva pronto a visitarnos. ¡Hasta la proxima vez!

Danke Ralph, wir freuen uns, dass Sie Ihren Aufenthalt im Le Stanze del Cardinale von Pavia sehr genossen haben und hoffen, Sie bald wieder als unsere Gäste begrüßen zu dürfen

Hi Boris thank you for your valuation. We are happy to know you enjoyed your stay at Le Stanze del Cardinale and we look forward to welcoming you again in the future

Gentile ospite mi dispiace che la sue aspettative non siano state pienamente soddisfatte. Purtroppo non ci è possibile capire esattamente le motivazioni ma se vorrà scriverci e spiegare meglio le saremo riconoscenti perchè per noi è molto importante capire come migliorare i nostri servizi e come soddisfare al meglio le aspettative dei nostri clienti. La ringrazio comunque per aver lasciato questo commento

Dear Lars, thank you for your evaluation. We are happy to know you enjoyed your stay and we look forward to welcoming you again!

Thank you. We appreciated your review and we're hapy you enjoyed so much Le Stanze del Cardinale. We look forward to welcoming you again in the next future!

Dear guest, thank you for your review. We hope you enjoyed your stay and we look forward to your next stay.

Thank you Alison for this kind review. We are happy to know you enjoyed so much your stay and we look forward to welcoming you again soon.

Grazie Antonio, siamo felici che abbiate apprezzato molto il vostro soggiorno e speriamo di riavervi presto di nuovo nostri ospiti.

Gentile cliente la ringrazio per la recensione che ha lasciato e sono molto contento che lei abbia apprezzato il soggiorno presso Le Stanze del Cardinale di Pavia. Speriamo di avere presto una nuova opportunità di averla nostro ospite a Pavia

Thank you for your review. We appreciate it.

Thank you for your kind review. Regards, Paolo

Thank you Fiona for the detailed review. Sorry for the tea inconvenient but we will make sure that the next time you won't miss your tea! Next time give us a call f you'll need anything, we are 24/24 available to answer our guests requests. Kindest regards

Dear Molly, I feel very upset for such a negative experience which is quite unusual at our location. In your case probably was a mix of misundestandings and inconvenients from both sides and above all a wrong choice. As you mentioned our welcome guy was ill and the substitute didn't speak well english. And I'm sorry for this. However if there was anything unclear you had our phone numbers and in case of any need an english speaking assistant was available 24/24. Next time, in general, in any location, before getting in a hussle, give a call to the Hotel desk, It could change you dramatically your experience. Allow me, however, to challenge 3 of your statements to better clarify: 1) It is not true that we do not have signs. On our front door there are two large ones written with our name and telephone numbers are clearly visible from the external window. The street number is clearly visible as well as the municipal sign indicating the accommodation structure. Unfortunately or fortunately, in Piazza del Duomo in Pavia it is not allowed to put any other type of signs to preserve the landscape of great artistic and historical value. 2) you went to the wrong bar and this is why the staff of the coffee shop was not informed. To you as to all our customers of this period we always very clearly indicate the place where to have breakfast and nobody went to the wrong one like you did. Our partner bar offers a very rich buffet breakfast that has always been a source of satisfaction for many of our customers. 3) the rear entrance is a medieval alley with exposed bricks perfectly lit and considered by all to be of great charm. OUr internal stairs are perfectly lit as well. You only need to turn the light on ... I regret that yu have not been able to mention any other positive aspect of you stay and of our location, and this believe me that for those who put so much passion into this work could be sometime frustrating. I strongly believe that our value offer is very consistent: we offer a stay in an ancient medieval tower in the historic center and with a view of the Duomo just a few meters walk from all the main tourist attractions of the city. AT the end our mistake was limited to have let you meet a guy non eglish speaking.Does this deserve such a low rating? If you prefer to stay in modern Hotel with every comfort, next time choose the right one. Outside the historic center it is full of modern hotels of all kinds and for all budgets. And cretainly be aware from places like ours ... Cordially

Grazie Marcella, sono felice che abbiate apprezzato la nostra struttura e in particolare le camere e gli arredi. Spero di avervi presto nuovamente nostri ospiti

Thank you Kyle, It has been a pleasure to host you and I'm very happy to know that you enjoyed so much Pavia and your stay at Le Stanze del Cardinale. Looking forward to welcoming you again in the future!

Grazie per la recensione. SOno contento che abbiate appressato il vostro soggiorno e in particolare la gentilezza e la disponibilità del nostro staff. Alla prossima!

Caro ospite anonimo mi spiace che non sia rimasto soddisfatto del suo soggiorno. Se vuole contattarci per spiegarci meglio le ragioni della sua insoddisfazioni gliene saremmo grati. Comprendere i motivi di insoddisfazione di un cliente è importante per risolvere eventuali problemi e criticità che possono sempre essere presenti nonostante gli sforzi fatti ogni giorno. Grazie comunque per la sua recensione. A presto

thank you for your kind review, we are happy to know you enjoyed so much your stay and we look forward to accomodating you again in the future!

Thank you dear guest for this positive review. We all are happy you enjoyed so much your stay and we hope to have the opportunity to welcome you again in the next future. Kindest regards

Thank you Helena, we are happy you enjoyed our upgrade and move to our sister location in the heart of Pavia: AP ( Arnaboldi Palace). We look forward to welcoming you again in the future. Kindest regards

Dear Giuseppe, thank you for your TOP review! We are happy you gave us the highest possible score and we do hope you'll have soon the opportunity to repeat this experience at Le Stanze del Cardinale in Pavia, Italy. Best

Thank you Silvia for you review. We are happy you enjoyed so much your stay at Le Stanze del Cardinale in Pavia, Italy and we hope to have the opportunity to welcome you again in the next future

Thank you for your review. Regards,

Elisabetta la ringrazio anche a nome del nostro staff per la recensione e le belle parole di ringraziamento. Abbiamo già rinnovato alcuni dei bagni e nel corso di quest'anno contiamo di migliorare anche gli altri. Speriamo di averla presto di nuovo nostra ospite a Pavia

Gentile ospite, il nostro personale mostra sempre come utilizzare il telecomando del riscaldamento se ciò nel vostro caso non è avvenuto ci spiace e richiameremo da subito il personale di accoglienza affinché in futuro ciò non si verifichi. Peccato solo che lei non ci abbia avvisato subito perchè avremmo potuto spiegarle subito come alzare il riscaldamento e le avremmo evitato questo problema. Sono contento comunque di sapere che abbia apprezzato sia la bellezza della location che la cortesia del nostro personale e spero che torni presto a trovarci. Cordialmente,

Gentile Ospite La ringraziamo per questa bella recensione. Siamo davvero felici che abbia gradito il suo soggiorno presso la nostra struttura e che abbia apprezzato il nostro servizio. Una delle nostre peculiarità è proprio quella di essere nel pieno centro di Pavia, ma per i nostri ospiti la ZTL non è un problema, ci occupiamo noi di comunicare il loro ingresso in centro alle autorità di competenza. Ci auguriamo di riaverla presto tra i nostri ospiti.

Thank you William for your review. We are happy you enjoyed your stay at Le Stanze del Cardinale and we look forward to hosting you again in the next future.

Sehr geehrte Kundin, sehr geehrter Kunde, wir freuen uns sehr über die maximal mögliche Punktzahl und dass Ihnen der Stil der Lage und die zentralitaet des Standortes in der Nähe aller wichtigen Sehenswürdigkeiten der Stadt besonders gut gefallen haben. Wir hoffen, dass Sie bald wiederkommen. Bis bald