2/10 Horrible
Blake A.
8 juil. 2025
NO AIR CONDITIONING - Terrible support and communication
Tried to stay here with our family of 6 while daughter was playing softball at Louisville Slugger complex in Peoria over weekend of July 4th. Our experience here was terrible. The air conditioner was BROKEN and was getting up to 79-81 degrees in the house. I spent all afternoon the first day trying to get ahold of someone to help us. They said try to flip the breaker. But breaker box was in basement which was locked. Went back and forth on VRBO messaging about⊠go find the key in this lock box, whatâs the code for it, key is not in there, then go find another lock box and check it for key, etc. This went on for hours. The host would not come help us. If you donât want to provide support on a holiday, then DONâT offer a house for rent on a holiday. Thatâs the job you signed up for, if you rent a house on the 4th and the air conditioner breaks, you are going to have to go deal with it on the 4th. And now Iâm still spending time trying to get the refund that was promised to us and the amount refunded is barely half that, so now I have to spend time today dealing what that. When it was getting above 80 in the house, my wife, 3 kids and 2 small dogs had to leave and drive home 6 hours in the night so that my daughter and me could move to a hotel to finish her softball tournament. We hoped to have a nice family trip for the 4th, and it turned into a terrible experience because of this property and lack of support. Obviously would never stay here again.
Blake A.
Séjour de 3 nuits en juillet 2025