4/10 Médiocre
Paige
22 sept. 2025
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Overall, the apartment was clean and spacious. The panoramic view of Lake Como from the balcony was amazing.
However, I unfortunately experienced some issues.
1. On Monday evening when I arrived, I had a cold shower because there was no hot water. Tuesday morning I messaged the property asking for the water to be sorted. They responded saying they’d check it out. On Tuesday & Wednesday I still had no hot water. On Thursday morning I messaged again and they responded saying they’d check it out. On Friday morning, a lady came in and said she couldn’t fix the water so a technician was coming on the Saturday, the day I was leaving. So despite contacting them twice, I had cold showers for the entirety of my stay. I contacted Expedia requesting a small partial refund since hot water is a necessity, however the owners at the apartment declined the request.
2. The apartment is located very high up. I was okay walking down but I struggled walking back up each evening. It was very steep and you have to walk up multiple uneven stairs. I called a taxi one evening and they said it was impossible for them to make the trip, which it definitely isn’t because multiple cars go up there easily. I messaged another taxi service and they ignored me. I called a 3rd taxi service and they hung up. So in the end, I walked back up each evening. If you don’t mind a steep uphill walk, then it may not bother you.
Paige
Séjour de 5 nuits en septembre 2025
