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Avis sur Red Carpet Inn & Suites

2 out of 5
Red Carpet Inn & Suites
11580 Roosevelt Blvd, Philadelphia, PA

Avis

5,6
Note des voyageurs de 10 (Excellent), d’après 116 avis sur 746." "
Note des voyageurs de 8 (Bien), d’après 154 avis sur 746." "
Note des voyageurs de 6 (Satisfaisant), d’après 151 avis sur 746." "
Note des voyageurs de 4 (Médiocre), d’après 109 avis sur 746." "
Note des voyageurs de 2 (Horrible), d’après 216 avis sur 746." "

5,8/10

Propreté

6,6/10

Personnel et service

4,8/10

Équipements

5,4/10

Infrastructures et conditions de l’hébergement

5,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

WS, Montreal

Séjour de 4 nuits en octobre 2018

8/10 Bien

Damien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2017

6/10 Satisfaisant

Simon

Les points forts : Propreté
Séjour de 1 nuit en juin 2017

6/10 Satisfaisant

franck, blutch

Les points forts : Confort de la chambre
Les points faibles : Propreté
sur la route
bon rapport qualite prix / le bemol la chambre était tres sale. proxiimite de restaurant et facilite d acces / parking..tres bien comme hotel etape

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel correct et propre belle et grande piscine Assez loin du centre historique restaurant à proximité

6/10 Satisfaisant

Jay

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This property is rundown, The outer doors dont lock. It is not a sage building. The halls were dirty. The comforters were paper thin The soapas sheets. Thin pillows doors
Séjour de 2 nuits en avril 2024
Réponse de Brand Experience Team le 18 avr. 2024
Hi Jay, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

2/10 Horrible

Dibin

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not clean and the smell of marijuana
Séjour de 2 nuits en avril 2024
Réponse de Brand Experience Team le 18 avr. 2024
Hi Dibin,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Satisfaisant

Regla

Voyage en couple
Les points faibles : Personnel et service et équipements
There was a lot of trash in the hallway, went through obstacles to get 2 pillows and no covers. The electrical plugs didn’t work no did the nightstand lamps.
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 27 mars 2024
Hi ReglaThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 Excellent

Roberto Dias

Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 29 mars 2024
Hi Roberto, Thank you for the 5-star rating!Natalie #Team6

8/10 Bien

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 29 mars 2024
Hi Mark, Thank you for the perfect rating!Natalie #Team6

2/10 Horrible

Cindy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
前台态度恶劣，前进房间味道很差，也很脏，我们要求换房他们不愿意，还说只有一间了，要加钱才可以，总之体验非常差
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 20 mars 2024
Hi Cindy, We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Natalie #Team6

2/10 Horrible

Mony

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bad
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 20 mars 2024
Hi Mony, We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

Jasurbek

Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 12 mars 2024
Hi Jasurbek,Thank you for the perfect rating!Lilith#Team6

2/10 Horrible

Tsira

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They enter the rooms one hour before the end of the time. Very cheap, terrible service. Hotel guests are not treated well. They have bad working staff. 0-⭐️
Séjour de 1 nuit en février 2024
Réponse de Nancy Y. le 6 mars 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Horrible

Mony

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The other guest were horrible
Séjour de 1 nuit en février 2024
Réponse de Brand Experience Team le 28 févr. 2024
Hi Mony,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

8/10 Bien

Tatianna

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Séjour de 2 nuits en janvier 2024
Réponse de Nancy Y. le 14 févr. 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

khatuna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Brand Experience Team le 7 févr. 2024
Hi Khatuna,Thank you for the 5-star rating!Lilith#Team6

10/10 Excellent

Mony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect get away
Séjour de 1 nuit en janvier 2024
Réponse de Brand Experience Team le 6 févr. 2024
Hi Mony,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Lynne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Tatianna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just A Pleasure Trip
Nice and quiet.
Séjour de 2 nuits en décembre 2023
Réponse de Brand Experience Team le 8 janv. 2024
Hi Tatianna,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith #Team6

2/10 Horrible

Estela

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The place is very unsafe room have a strong sm3 of cigarettes, I have never smoked,and I saw people drugged in the hallway l don't know I recommend it to anyone my stay was very bad.
Séjour de 1 nuit en décembre 2023
Réponse de Nancy Y. le 21 déc. 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Rosny

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

8/10 Bien

Regla

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Gary

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location is the best thing about it.
Séjour de 2 nuits en octobre 2023
Réponse de Nancy Y. le 7 nov. 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Horrible

Oscar G Cabrera

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We paid for a non smoking room which reeked of smoke and they refused to put us in a different room
Séjour de 1 nuit en octobre 2023
Réponse de Brand Experience Team le 31 oct. 2023
Hi Oscar,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Bien

waleska

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023

2/10 Horrible

Antwan

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Rosny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en octobre 2023
Réponse de Brand Experience Team le 26 oct. 2023
Hi Rosny,Thank you for the excellent review! Maz K.#Team6

10/10 Excellent

A J Interrante Jr

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice room w slide glass door
Séjour de 1 nuit en octobre 2023
Réponse de S. Stevens le 9 oct. 2023
We appreciate you taking the time to share your recent stay survey.

10/10 Excellent

Gerard

Séjour de 3 nuits en octobre 2023
Réponse de S. Stevens le 9 oct. 2023
Thank you for your survey.

6/10 Satisfaisant

Morgan

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Overall, it’s a good place to stay if you’re on a budget/need somewhere to stay last minute. It was pretty nice except there were a couple of cigarette burn holes through the sheets. The toilet seat was messed up, and the water didn’t drain very quickly. As it was decent, I’ll stay somewhere else next time.
Séjour de 2 nuits en septembre 2023
Réponse de S. Stevens le 9 oct. 2023
Thank you for your recent survey, we have spoken to our team regarding your comments.

2/10 Horrible

Yunbao

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de S. Stevens le 9 oct. 2023
Thank you your survey.

4/10 Médiocre

Dan

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I found it to be very dirty to the point that I was not comfortable using the shower, or walking around bare foot.
Séjour de 1 nuit en septembre 2023
Réponse de Brand Experience Team le 2 oct. 2023
Hi Dan,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

6/10 Satisfaisant

Valerie

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel room in which I switched to was dirty The sheets were stained, food was left in the microwave from previous guest. Bathroom shower was dirty. Jacuzzi tub was not working properly. Call down to front desk just to ask for one clean top sheet never received it. Outside doors leaving from the parking lot into the hotel was easily accessed you didn't even need a card to open up the doors all you had to do was pull the handles and the door popped open. Cleaning staff was unable to answer questions in English because they were of Hispanic or other ethic background that did not understand English too well. This hotel has such potential I hope the manager will upgrade it because it is a nice area where you can stay at a reasonable rate. The main problem I had when I arrived I had booked a queen size sweet and was told there was only two bed standard hotel room available and I had to stay in it for that night. In the morning I got in contact with management at the front desk and I was able to change over to the queen size room which I paid for from Expedia.
Séjour de 2 nuits en septembre 2023
Réponse de Brand Experience Team le 2 oct. 2023
Hi Valerie,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

4/10 Médiocre

Denise

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
They don’t offer enough towels to begin with, cleaning staff is absent or not there, no complimentary breakfast not even water for the price. First and last time staying at this hotel.
Séjour de 2 nuits en septembre 2023
Réponse de Brand Experience Team le 19 sept. 2023
Hi Denise,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Horrible

William

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst experience EVER
Had to wait in lobby for half an hour to check in because the attendant was "out", then was told our reservation wasn't in the system, and then I was told we couldn't use the pool even though that was the only reason we chose that particular hotel. We stuck it out, but the next morning the housekeepers followed us down the hall begging for tips, and when we got back that night there were people parked in the entrance to the parking lot partying and we had to drive over the curb to get in. Front desk staff ignored our concerns and complaints, and an hour before check out the housekeepers wouldn't quit knocking and begging us to check out early and leave them tips. Worst experience ever.
Séjour de 2 nuits en septembre 2023
Réponse de Brand Experience Team le 19 sept. 2023
Hi William,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

10/10 Excellent

KIMBERLY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de S. Stevens le 9 oct. 2023
Kimberly thank you for your survey score from your recent stay.

8/10 Bien

Alexandre

Les points forts : Personnel et service
Séjour de 1 nuit en août 2023
Réponse de S. Stevens le 9 oct. 2023
Thank you for your survey score, please feel free to share you stay experience with the property manager.

10/10 Excellent

Bianca, Bergenfield

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
It was ok! Found the mysterious black hair others mentioned on our towels as well. Cleaning Lady came at 10:30am to tell us to leave money if we liked it. Bed and sheets were clean and soft, nice sleep. If you love a hot shower and an ice cold fridge as well as a good AC, you are at the right place. We had ketchup on the wall and floor area on one spot. But overall we would come again for a one night stay. Its a two star, therefor it was pretty good. Thank you.
Séjour de 1 nuit en août 2023
Réponse de Brand Experience Team le 13 sept. 2023
Hi Bianca, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

2/10 Horrible

Andrea

Séjour de 1 nuit en août 2023
Réponse de S. Stevens le 9 oct. 2023
Thank you for taking the time to share your recent experience, please contact property manager.

10/10 Excellent

Rosny

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I’ll recommend it
Séjour de 2 nuits en août 2023
Réponse de Brand Experience Team le 29 août 2023
Hi Rosny,Thank you for the perfect rating!Lilith#Team6

4/10 Médiocre

Amanda

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room was overall in decent condition except there were blood stains on both the beds and the curtains. The floor was dirty and stained our socks while walking around. The bathroom, specifically the shower, was unusable and unclean. The fridge worked, thankfully, but the freezer was disgusting. The front desk staff was very pleasant and helpful but the housekeeping staff harassed us when we were trying to check out. While there were posters for cameras, I still did not feel very safe there. Also the lights by the bed didn’t work and there were no batteries in the tv remote, but neither of those things would have prompted a bad review on their own, everything else was just not good.
Séjour de 1 nuit en août 2023
Réponse de Brand Experience Team le 29 août 2023
Hi Amanda,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 Horrible

Sharna

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Donte

Les points forts : Propreté
Séjour de 1 nuit en juillet 2023

2/10 Horrible

Patrick

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
I was just staying the after being at an event all day. After I checked I immediately feel asleep. I tried to use the bathroom in the middle of the night and it was clogged up the sink was also clogged up. I should have checked everything as soon as I got into the room. I could have made a call at a decent hour to have it fixed. But how was an overflowed toilet overlooked.
Séjour de 1 nuit en juin 2023
Réponse de S. Stevens le 11 juil. 2023
Afternoon Patrick,We recognize your survey and presently working to improve our property with a full renovation of our guest rooms. While we up our training for our staff on the basic hospitality skills to improve future guest visits.

8/10 Bien

Ebony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de S. Stevens le 11 juil. 2023
Hello Ebony,Thank you for your recent survey.

2/10 Horrible

Haylee

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There was blood on the floor in our room and random Brown hair in mine and my fiancé bed. We have pink and blue hair so it’s definitely not ours, the house keeper asked if she could clean and get us towels, we agreed and she demanded tip money which we didn’t have. 0/10 do not go here!
Séjour de 2 nuits en juin 2023
Réponse de S. Stevens le 11 juil. 2023
Hello Haylee,We recognized your survey and working to improve our property currently in the process of a full renovation of our guest rooms. While me train our staff on the basic hospitality skills to improve future guest visits.

2/10 Horrible

Lawrence

Séjour de 2 nuits en juin 2023

8/10 Bien

JEAN RONY

Séjour de 1 nuit en juin 2023
Réponse de S. Stevens le 23 juil. 2023
Morning Jean,We really appreciate your time to score our property regarding your recent stay.