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Avis sur The Logan Philadelphia, Curio Collection by Hilton

4.5 out of 5
The Logan Philadelphia, Curio Collection by Hilton
One Logan Square, Philadelphia, PA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 569 avis sur 1041." "
Note des voyageurs de 8 (Bien), d’après 192 avis sur 1041." "
Note des voyageurs de 6 (Satisfaisant), d’après 134 avis sur 1041." "
Note des voyageurs de 4 (Médiocre), d’après 79 avis sur 1041." "
Note des voyageurs de 2 (Horrible), d’après 67 avis sur 1041." "

8,6/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Véronique

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Dépôt important. Wifi non inclus.
Séjour de 4 nuits en novembre 2021
Réponse de Courtney Pugh, Marketing Manager le 15 déc. 2021
Thank you for the positive score!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Confort du lit
Séjour de 2 nuits en juillet 2021
Réponse de Courtney P., Marketing Manager le 11 août 2021
Thank you for the positive review!

10/10 Excellent

Marcia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The lobby seating area, restaurant and area around the hotel was excellent.
Séjour de 1 nuit en mai 2024

8/10 Bien

JEONGHAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

2/10 Horrible

Amy, Bridgeport

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Our sheets were ripped, our comforter was blood stained, we asked 3 times before they changed them out. Someone was assaulted at 5:30 am. Parting was going on all night. We ran out of shampoo and body wash-it never showed up. Terrible experience
Séjour de 3 nuits en mai 2024

8/10 Bien

Mary

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2024

8/10 Bien

Tanneka

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a really good time staying at the Logan. It was quiet, it was very clean, the staff was very helpful and accommodating. The food in the restaurant was very good and the ambiance was beautiful. I will definitely be back to try out the spa.
Séjour de 1 nuit en mai 2024
Réponse de Courtney le 21 mai 2024
Thank you for taking the time to share your experience with us. Providing excellent service is something we strive for, and we're glad to hear that our team made a positive impression on you. We hope to see you soon!

8/10 Bien

Kia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved it but, i have allergies and didn't realize it was a dog friendly property. The rooftop club was awesome! I can't wait to return
Séjour de 2 nuits en février 2024
Réponse de Courtney le 21 mai 2024
Thank you for taking the time to share your feedback about your recent stay with us. We greatly value your input as it helps us to continually improve our services and facilities. We hope to see you soon!

8/10 Bien

Saimir

Séjour de 1 nuit en mai 2024
Réponse de Courtney le 14 mai 2024
Thank you for your review! We hope to welcome you again!

8/10 Bien

Christen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good spot, good location, good staff :)
Séjour de 1 nuit en mai 2024
Réponse de Courtney le 14 mai 2024
Thank you for your review! We hope to welcome you again!

10/10 Excellent

Robyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Courtney le 13 mai 2024
We are glad you enjoyed your experience to leave a 5-star review.

4/10 Médiocre

Doniqua

Voyage en famille, Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et équipements
I initially booked two king standard rooms for two nights we were late arriving (3:30am Sat morning) so we ended up with two double rooms. We were then told to pay for accidental fees for both rooms for two nights (extra $600 charge did get refunded 5days later). We also rode down with two motorcycles was charged for parking both and our one vehicle ($$65 a day per vehicle) It was just mad random charges very expensive literally parking and accidental fees cost more than the actual stay. Oh and no microwave in rooms had to have from desk warm our fool since it was late and nothing was open but door dash but by then we were penny pinching lol we’ll shout out to front desk staff !!!
Séjour de 2 nuits en mai 2024
Réponse de Courtney le 14 mai 2024
Thank you for taking the time to share your experience with us. We're pleased to hear that you found our front desk staff to be helpful during your stay. Providing excellent service is something we strive for, and we're glad to hear that our team made a positive impression on you. We understand the frustration caused by unexpected charges. Please know that we take your feedback seriously and will review our policies to ensure they are transparent and fair to our guests. We hope to welcome you again!

10/10 Excellent

Josue

Séjour de 1 nuit en mai 2024

10/10 Excellent

Jonathan

Séjour de 2 nuits en avril 2024

10/10 Excellent

Catherine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful staff, very clean, loved the pool area
Séjour de 1 nuit en avril 2024
Réponse de Courtney le 30 avr. 2024
We are glad you enjoyed your experience to leave a 5-star review.

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Courtney le 30 avr. 2024
Thank you sincerely for your glowing 5-star review; your feedback means a lot to us.

8/10 Bien

Noa

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great location! Nice hotel. They didn’t change the sheets once during our 3 day stay. Other than that, no complaints
Séjour de 3 nuits en avril 2024
Réponse de Courtney le 29 avr. 2024
Thank you for taking the time to share your feedback about your recent stay with us. We hope to welcome you again!

6/10 Satisfaisant

Cynthia

Voyage en famille
Les points forts : Personnel et service
The room was a little run down. There was no conditioner or moisturizer in the bathroom. I paid extra for breakfast included, but to take advantage of breakfast you have to dine in the restaurant.
Séjour de 2 nuits en avril 2024
Réponse de Courtney le 29 avr. 2024
Thank you for bringing these matters to our attention. We sincerely apologize for the inconveniences you experienced during your stay with us. We hope to welcome you again!

8/10 Bien

Brenda

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Hotel is very nice the rooftop is very nice but one of the staff was rude and also the restaurant one staff member was not nice. He lied about the reservations I did it with the website. Just to be clear it was two male hosts that were rude. To the managers make sure the hosts are nice to people staying at the hotel.
Séjour de 2 nuits en avril 2024
Réponse de Courtney le 29 avr. 2024
Thank you for taking the time to share your feedback about your recent stay with us. We greatly value your input as it helps us to continually improve our services and facilities. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Brian

Séjour de 1 nuit en avril 2024
Réponse de Courtney le 21 mai 2024
We're delighted to receive your 5-star review - thank you for sharing your feedback with us!

10/10 Excellent

Christina

Séjour de 1 nuit en avril 2024
Réponse de Courtney le 21 mai 2024
Thank you sincerely for your glowing 5-star review; your feedback means a lot to us.

10/10 Excellent

Hanan

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super pretty, and friendly
Séjour de 1 nuit en avril 2024
Réponse de Courtney le 29 avr. 2024
We are glad you enjoyed your experience to leave a 5-star review.

10/10 Excellent

Zhiyong

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Courtney le 29 avr. 2024
Thank you sincerely for your glowing 5-star review; your feedback means a lot to us.

10/10 Excellent

Amanda

Séjour de 1 nuit en avril 2024
Réponse de Courtney le 14 mai 2024
Thank you sincerely for your glowing 5-star review; your feedback means a lot to us.

10/10 Excellent

Denise

Les points forts : Infrastructures et conditions de l’hébergement
Everything was very clean. The staff was friendly.
Séjour de 1 nuit en avril 2024
Réponse de Courtney le 23 avr. 2024
We're delighted to receive your 5-star review - thank you for sharing your feedback with us!

10/10 Excellent

Robin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great experience!
Séjour de 2 nuits en janvier 2024
Réponse de Courtney le 23 avr. 2024
We're delighted to receive your 5-star review - thank you for sharing your feedback with us!

10/10 Excellent

Kenya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything about the Logan is fantastic except the parking it is highway robbery! I stayed there for one night and my family came to pick me up for dinner and because they were there over an hour waiting me they were charged $65 for parking as was I. I understand why i was charged but not my family who lives in the area and only came to carry me out for dinner. Be mindful when arriving.
Séjour de 1 nuit en février 2024
Réponse de Courtney le 23 avr. 2024
Thank you for taking the time to share your feedback about your recent stay with us. We hope to have the opportunity to welcome you back in the future.

8/10 Bien

Won Suck

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Modern vibes, friendly staff. Room a little dated for a 5-star hotel.
Séjour de 2 nuits en avril 2024
Réponse de Courtney le 17 avr. 2024
Thank you for taking the time to share your feedback about your recent stay with us. We hope to welcome you again!

6/10 Satisfaisant

Telisha

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The property guarantees 4 pm checkin and that is a lie. We came in at 4:20 and our room still wasn’t ready . After a 30 min wait we were put in a smaller room for a few hours that smelled like mildew. around 6:30 pm we were put in our correct room. It was very disappointing. The hotel appeared to be full an have 3 events and did not have enough staff to accommodate the extra workload. The restaurant in the hotel (ground floor) is lovely and the staff is lovely. The rooftop bar just has snack but if you make a reservation in advance you can get a table with a fire pit that is really nice. The view of Logan circle is really great as well. The hotel is a 15 min walk from the market which is fantastic and an even shorter walk from a handful of museums. The rooms in the hotel are sadly outdated but the common areas ( restaurants, spas, gym, indoor pool) are much more updated and beautifully decorated. Overall the outdated rooms and poor planning at check in docked this hotel a few stars. The location, amenities, and staff outside of the reception area are top notch
Séjour de 2 nuits en avril 2024
Réponse de Courtney le 15 avr. 2024
Thank you for taking the time to provide us with feedback about your recent stay at our hotel. While we're pleased to hear that you found the common areas nicely decorated, and that you enjoyed the fountain views and location, we regret that your overall experience was marred by several shortcomings. Please reach out to us directly if there is anything more we can do to address your experience. We hope you will consider staying with us in the future.

4/10 Médiocre

Anita

When we arrived after traveling all day our room was not ready (4pm). We waited 2 hours for a phone call from the front desk person who said they would call us the minute the room was ready – when we went up to the desk they rudely said yes it was. Then when we got to the room, it had not been cleaned. The bathroom in particular was filthy – for the cost of this hotel. It was very disappointing.
Séjour de 3 nuits en avril 2024
Réponse de Courtney le 17 avr. 2024
Thank you for bringing these matters to our attention. We sincerely apologize for the inconveniences you experienced during your stay with us. Providing a comfortable and clean environment for our guests is our top priority, and we regret that we fell short of your expectations in this instance. We hope you will consider staying with us again in the future.

10/10 Excellent

Karina

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay here, lovely staff, very accommodating. We got snowed in and they helped us extend our stay for an extra night with no trouble. Lovely pool, great spot for those with kids.
Séjour de 1 nuit en janvier 2024
Réponse de Courtney le 15 avr. 2024
Thank you for taking the time to share such wonderful feedback. We appreciate your loyalty and so happy to hear you enjoy our property. On behalf of our team, we look forward to welcoming you back for your next visit!

10/10 Excellent

Megan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always a fabulous stay at The Logan!
Séjour de 1 nuit en mars 2024
Réponse de Courtney le 15 avr. 2024
Thank you for taking the time to share such wonderful feedback. We appreciate your loyalty and so happy to hear you enjoy our property. On behalf of our team, we look forward to welcoming you back for your next visit!

10/10 Excellent

Samir

Séjour de 4 nuits en avril 2024
Réponse de Courtney le 29 avr. 2024
Thank you sincerely for your glowing 5-star review; your feedback means a lot to us.

10/10 Excellent

Delmar

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The park next to it beautiful place
Séjour de 1 nuit en avril 2024
Réponse de Courtney le 9 avr. 2024
Thank you sincerely for your glowing 5-star review; your feedback means a lot to us.

8/10 Bien

Kate

Séjour de 2 nuits en mars 2024
Réponse de Courtney le 29 avr. 2024
Thank you for your rating! We hope to welcome you again!

8/10 Bien

Xiaoye

Séjour de 1 nuit en avril 2024
Réponse de Courtney le 29 avr. 2024
Thank you for taking the time to share your feedback about your recent stay with us.

10/10 Excellent

Jed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Courtney le 9 avr. 2024
We are glad you enjoyed your experience to leave a 5-star rating.

4/10 Médiocre

Erin

Les points forts : Personnel et service
Les points faibles : Propreté
Stains on bed. Metal on the corner of a wall cut me deep. dusty room. Elevator was under construction at night. There were a lot of loud teens walking around in the lobby.
Séjour de 1 nuit en mars 2024
Réponse de Courtney le 9 avr. 2024
Thank you for taking the time to share your feedback about your recent stay with us. We greatly value your input as it helps us to continually improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that meets and exceeds your expectations.

10/10 Excellent

Marty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I appreciated the friendly staff and convivial lounge areas as well as the billiard room. I have children attending college in the area and will return to The Logan.
Séjour de 1 nuit en mars 2024
Réponse de Courtney le 9 avr. 2024
Thank you for taking the time to share such wonderful feedback. We appreciate your loyalty and so happy to hear you enjoy our property. On behalf of our team, we look forward to welcoming you back for your next visit!

10/10 Excellent

Jessica

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My and I had an amazing time at this hotel. It was very convenient location. The only fault was that the parking overnight was extremely high - $70. We got lucky the last night and found street parking, after 8pm it's free.
Séjour de 2 nuits en mars 2024
Réponse de Courtney le 9 avr. 2024
We are so happy to hear you enjoyed your stay. We look forward to welcoming you back again soon!

2/10 Horrible

Jennifer

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I don't know where to begin. Imagine traveling for 2 hours and all you want to do is take a hot shower but once you are there and already in the shower you realize that the shampoo/conditioner and body wash on the walls were EMPTY. So, I walked away, showering with just water, and couldn't brush my hair till the next day. We saw housekeeping and asked for more of all three, but to my surprise, they again handed me lotion instead of conditioner. We asked for more towels, and that sadly came 24 hours later. The room was never cleaned, and poop stains in the toilet bowl, hair on the sheets. When my husband opened up the pull-out sofa in the room, there was puke and stains on the sheets from a prior person who stayed in the room (ATTACHED Photos). -Rooms were dirty, dingy and smelled. -No vending machines or snack stations. Not sure how anyone would drink water if they didn't bring their own. -No one answers the phone at housekeeping or the front desk. Upon check-out, we were charged $100 for someone else's drinks at the bar which is NOT OKAY. I mentioned it to the woman at the front desk, and she said she would "look into" it. I would never stay here again; I am honestly surprised there are as many good reviews as there are. The hotel lacks so much in so many ways and it could be so much more. The only nice parts of this hotel are the valet men who are super friendly and the location.
Séjour de 2 nuits en mars 2024
Réponse de Courtney le 2 avr. 2024
We want to sincerely apologize for the extremely disappointing experience you had during your recent stay at our hotel. Your feedback is deeply concerning, and I want to assure you that we take it very seriously. Your satisfaction is important to us, and we will do everything we can to regain your trust and confidence in our hotel. If there is anything else we can do to rectify the situation or if you would like to discuss your experience further, please reach out to us directly.

10/10 Excellent

Breezy, South Jordan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. The suite was spacious and comfortable and we had an amazing view of the Sawnn Memorial Fountain. I would book again and would recommend to others.
Séjour de 1 nuit en mars 2024
Réponse de Courtney le 1 avr. 2024
We're thrilled to hear that you enjoyed our spacious room and the fantastic view in the heart of Philadelphia. We hope to welcome you back for another great stay!

4/10 Médiocre

Michael

Séjour de 1 nuit en mars 2024
Réponse de Courtney le 23 avr. 2024
We’re sorry your 2-star experience didn’t match our high service expectations. Please feel free to reach out to us at directly with any further details or suggestions about your stay. We would love the opportunity to look into any issues you may have had while with us.

8/10 Bien

Ryah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Courtney le 2 avr. 2024
Thank you for your rating! We hope to welcome you again!

8/10 Bien

Ling

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No free wifi is the only thing unexpected.
Séjour de 1 nuit en mars 2024
Réponse de Courtney le 1 avr. 2024
Thank you for sharing your feedback. We appreciate your insights as they help us continually improve our services and offerings.

8/10 Bien

Ronna

Séjour de 1 nuit en mars 2024
Réponse de Courtney le 23 avr. 2024
Thank you for your rating! We hope to welcome you again!

10/10 Excellent

Julia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very well kept.
Séjour de 1 nuit en mars 2024
Réponse de Courtney le 1 avr. 2024
We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Lillian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location.
Séjour de 2 nuits en mars 2024
Réponse de Courtney le 1 avr. 2024
It's wonderful to know that you appreciated our convenient location. We look forward to welcoming you back for another memorable stay in the future!

4/10 Médiocre

ivan

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property looks good but it's housekeeping was poor, staff is not well prepared, they sent me to a room that smelled like vomit and first refused to change my room, after I asked them to speak to the manager they did, very unprofessional, the hotel is nicely decorated and doesn't feel old but it's not cleaned properly, also there's some sort of bar in the building and you see people coming in and out, would not recommend for families.
Séjour de 1 nuit en mars 2024
Réponse de Courtney le 9 avr. 2024
Thank you for bringing these matters to our attention. We sincerely apologize for the inconveniences you experienced during your stay with us. Providing a comfortable and clean environment for our guests is our top priority, and we regret that we fell short of your expectations in this instance. We hope you will consider staying with us again in the future.

10/10 Excellent

Aaron, Philadelphia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A nice place to stay in the city
Séjour de 2 nuits en mars 2024
Réponse de Courtney le 1 avr. 2024
We're delighted to receive your 5-star review - thank you for sharing your feedback with us!