4/10 – Schlecht
Robin G.
6. Dez. 2025
Disappointing Experience.Our extended family travels yearly to AZ for sunshine and pool time over the Thanksgiving holiday (typically the best week of the year for the 7 kids under 13). We pre-paid for the pool and hot tub to be heated and were very disappointed to find them both ice cold without a functioning heater. Although this was escalated upon arrival and troubleshooting techniques performed per RedAwning direction, they never worked. We called local pool maintenance companies and each stated they could send a tech that day but RedAwning assured us that they had escalated this as urgent/first available but nobody ever showed up during our 5 day stay. We requested to be relocated with no luck. RedAwning's AI generated communication made all of this incredibly frustrating and feeling like we got nowhere. Same with the calls.Bedrooms: Good sleeping arrangements for large family. Scarce bedding/extra blankets.Bathrooms: Lots of bathrooms to accommodate everyone. Bring your own shampoo/conditioner/soaps as there are none. Laundry: Nice washer/dryer, detergent and dryer sheets.Kitchen: Nice, full functional kitchen, some drawers/dishes were dirty. Old food in the cabinets (loaves of bread and expired condiments, for example). Outdoor grill/patio: The grill looked like it hadn’t been cleaned after months of use. Worked well once we cleaned it. We appreciate the partial refund. Nice house with potential for a fun experience.
Robin G.
Aufenthalt von 5 Nächten im November 2025