Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 654 avis sur 1002." "
10 – Excellent
654
Note des voyageurs de 8 (Bien), d’après 254 avis sur 1002." "
8 – Bien
254
Note des voyageurs de 6 (Satisfaisant), d’après 56 avis sur 1002." "
6 – Satisfaisant
56
Note des voyageurs de 4 (Médiocre), d’après 28 avis sur 1002." "
4 – Médiocre
28
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 1002." "
2 – Horrible
10
9,0/10
Propreté
9,4/10
Personnel et service
9,0/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
10/10 Excellent
Erin
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The beds were very comfortable. Staff was friendly. Everything was clean. Great location. Rooms were small and a little high on the rates.
Erin
Séjour de 2 nuits en mai 2024
Réponse de Steven le 14 mai 2024
Erin,We are thankful you chose to stay with us and glad to know you enjoyed your stay.
10/10 Excellent
Harlie
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was good. The only thing I had to do was clean the shower head. It looked like it hadn’t been cleaned in a while. Other than that everything was amazing and worked well.
Harlie
Séjour de 3 nuits en mai 2024
Réponse de Donna le 13 mai 2024
Ms. Harlie,Thank you for visiting, We are happy to hear you had a great stay. We are sorry about the showerhead, we would have gladly changed it had we known it was an issue. We want you to be totally happy with your stay. Please visit again soon!
4/10 Médiocre
Marc
Voyage en couple
12 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Housekeeping didn't clean toilet, make the bed, or clean the surfaces. They just dropped off towels in the room and removed the dirty ones.
Marc
Séjour de 3 nuits en mai 2024
Réponse de Donna le 13 mai 2024
Mr. Marc,We apologize if it was not communicated at check in or if you didn't notice the literature in your room to explain the housekeeping policy. We are happy to offer full service if a guest requests. Next time, just let us know and we are happy to do whatever you wish. Our goal is always to provide excellent service to our guests.
10/10 Excellent
Tracy
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient to get to Dollywood & Cades Cove. The upgrades made to the lodge were very nice! The staff was also very friendly and helpful.
Tracy
Séjour de 2 nuits en avril 2024
Réponse de Donna le 28 avr. 2024
Ms. Tracy,Thank you for booking, we are happy to hear that you enjoyed your visit to Willow Brook. We are always here to help when you return to Pigeon Forge.
8/10 Bien
samantha
18 avr. 2024
Les points forts : Propreté
Great locatiom
samantha
Séjour de 2 nuits en février 2024
Réponse de Donna le 19 avr. 2024
Ms. SamanthaThank you for visiting and for sharing a Review. We appreciate our guests and your feedback is appreciated.
10/10 Excellent
nicole
12 avr. 2024
nicole
Séjour de 3 nuits en avril 2024
Réponse de Steven le 3 mai 2024
Nicole,Thank you for you review. We truly appreciate you!
10/10 Excellent
Matthew
Voyage en couple
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was super nice and the rooms were great. Had the option to use the outside or inside pool as well. Would definitely stay again!
Matthew
Séjour de 1 nuit en avril 2024
Réponse de Donna le 8 avr. 2024
Matthew,Thank you for visiting and for sharing a 5 of 5 Review. We love to hear that we have provided another great stay for our guests. We look forward to serving you again in the future.
8/10 Bien
Jamie
Voyage en famille
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was very well kept. Location was perfect for what we wanted. Easy check in and out. Was disappointed with the continental breakfast. Was the same every day. Would suggest adding more fruit options and some muffin choices and maybe even donut choices throughout the week. I did think the pancake maker was convenient, would recommend getting a couple more of those machines to keep up with the busier times.
Jamie
Séjour de 6 nuits en mars 2024
Réponse de Steven le 6 avr. 2024
Jamie,Thank you for your review. We appreciate you and will definitely consider your feedback. We're glad you enjoyed your stay.
10/10 Excellent
Bill
4 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The place was centrally located, and it was an easy walk to just about anything we wanted.
Bill
Séjour de 4 nuits en mars 2024
Réponse de Steven le 6 avr. 2024
Bill,We agree, our location offers a lot of opportunity to walk to attractions and stay off the bust streets of Pigeon Forge. We appreciate you staying with us and look forward to next time!
10/10 Excellent
Oliver
3 avr. 2024
Everyone was nice and everything clean
Oliver
Séjour de 2 nuits en avril 2024
Réponse de Steven le 6 avr. 2024
Oliver,We appreciate your kind words and are thankful you chose to stay with us. We hope to serve you again soon!
10/10 Excellent
Kelly
3 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Everything was great. My daughter loved the water slide
Kelly
Séjour de 4 nuits en mars 2024
Réponse de Steven le 3 avr. 2024
Kelly,We appreciate you and are glad you enjoyed your stay. Hope to see you again soon!
10/10 Excellent
Rhonda
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A great stay!
Rhonda
Séjour de 1 nuit en mars 2024
Réponse de Donna le 1 avr. 2024
Ms. Rhonda,Thank you for the 5 of 5 Review. We are so happy to hear that you had a great stay. It's always our goal to provide a great place for our guests.
10/10 Excellent
Lacie
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lacie
Séjour de 1 nuit en mars 2024
Réponse de Steven le 3 avr. 2024
Lacie,Thank you so much. We appreciate you taking time to review our property and thankful you enjoyed your stay. We look forward to next time.
10/10 Excellent
Laxman Rao
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pools and slide are best
Laxman Rao
Séjour de 1 nuit en mars 2024
Réponse de Donna le 31 mars 2024
Thank you very much for visiting. We are so happy that the weather permitted us to open the outdoor pool a little early this year for guests to enjoy. Please visit again soon.
10/10 Excellent
Angela
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angela
Séjour de 1 nuit en mars 2024
Réponse de Steven le 27 mars 2024
Angela,Thank you for your review. We are thankful for you and glad you enjoyed your time here.
10/10 Excellent
DHRUV
Voyage en famille
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kids friendly.
DHRUV
Séjour de 2 nuits en mars 2024
Réponse de Steven le 26 mars 2024
DHRUV,We are glad you were able to make some memories with your kids at Willow Brook. If the enjoyed the indoor pool, they will really enjoy the outdoor pool. It's opening in a week or 2. Hope to see you there.
10/10 Excellent
Victoria
Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice room, clean and comfortable
Victoria
Séjour de 1 nuit en mars 2024
Réponse de Steven le 26 mars 2024
Victoria,Thank you so much! We hope to see you again soon!
6/10 Satisfaisant
Emily
Voyage en famille
24 mars 2024
Les points forts : Personnel et service
This property was average at best. It definitely didn’t look near as nice as the pictures make it look. There were areas that were dirty and hadn’t been cleaned. The TV was grainy. I did like that we were right on the strip, and it was so easy to get everywhere.
Emily
Séjour de 2 nuits en mars 2024
Réponse de Steven le 26 mars 2024
Emily,We are truly sorry that your stay was anything but the best. We hope to have an opportunity to serve you again. If you ever have an issue with room please let a staff member know so we can make your stay as enjoyable as possible.
10/10 Excellent
Heather
Voyage en famille avec de jeunes enfants
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was nice. The pillows weren’t the best and the refrigerator was not clean on the top (it had food crumbs and brown liquids on it). The beds were comfy and the indoor pool was perfect for my kids.
Heather
Séjour de 3 nuits en mars 2024
Réponse de Steven le 23 mars 2024
Heather,We are sorry to hear you had any issue during your stay. Next time please let a staff member know if there's an issue and it will be taken care of. If your kids likee the indoor pool, they'll surely enjoy the outdoor pool and it's opening soon. Hope to serve you again soon!
8/10 Bien
Tara
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Right in town
Tara
Séjour de 3 nuits en mars 2024
Réponse de Donna le 22 mars 2024
Ms. Tara,We certainly are blessed with a great location. We are happy that you visited and hope you will come again soon!
10/10 Excellent
Andrew
21 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Freshly remodeled, slight musty smell in room, but would stay again, pool and hot tub great! Also no pac n plays or cribs
Andrew
Séjour de 1 nuit en mars 2024
Réponse de Steven le 23 mars 2024
Andrew, Thank you for your review. We're sorry you had any issue and if you ever do please let a member of our staff know. We are glad you enjoyed your stay. We do rent pack n plays for 8 per night just so you know. We hope to serve you again soon.
10/10 Excellent
Laura
Voyage en famille avec de jeunes enfants, Voyage en famille
20 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was great and courteous.We loved the indoor heated pool and indoor hot tub. The room was clean and the fridge was bigger than a mini fridge. There was a clean microwave. We liked the heat lamp in the bathroom. The breakfast was hot with more options than a standard continental breakfast, and there was a pancake machine our whole family enjoyed. We will come again.
Laura
Séjour de 3 nuits en mars 2024
Réponse de Steven le 21 mars 2024
Laura, Thank you for your kind review. These are the reviews our staff works so hard for and it's nice to know when we hit the mark. We hope to serve you again soon!
10/10 Excellent
Dayna
Voyage en famille
20 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Property and close to a lot of activities!!
Dayna
Séjour de 3 nuits en mars 2024
Réponse de Steven le 21 mars 2024
Dayna,We are thankful for you and hope to see you again soon!
10/10 Excellent
DAVID
Voyage en famille
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything is accessible
DAVID
Séjour de 1 nuit en mars 2024
Réponse de Donna le 19 mars 2024
Mr. David,We are so happy to hear that you enjoyed your visit to Willow Brook. Our goal is to always provide a great stay for all guests.
10/10 Excellent
Melissa
Voyage en famille
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the rooms and the theme throughout the property, it felt very homey.
Melissa
Séjour de 1 nuit en mars 2024
Réponse de Donna le 17 mars 2024
Ms. Melissa,Thank you for visiting and for sharing a review. We are happy to hear that you enjoyed our property. Our goal is to provide our guests an atmosphere where they do feel at home and welcome. We appreciate you!
10/10 Excellent
David, Running Springs
14 mars 2024
David
Séjour de 1 nuit en mars 2024
Réponse de Steven le 3 avr. 2024
David,Thank you for your review. We are glad you enjoyed your stay and appreciate the opportunity to serve you.
4/10 Médiocre
Chad
13 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Arrived around 11 and the security guard was working the window. He couldn’t find my reservation and then told me to rebook with him. I told him it was nonrefundable. He ended up having to call someone to come in and I sat outside for 20 minutes waiting. I eventually got in and it was a decent stay. The check in process put a bad taste in my mouth
Chad
Séjour de 1 nuit en mars 2024
Réponse de Donna le 13 mars 2024
We apologize that you had an issue at check in. Our Third Party reservations come through a separate website and since you only booked it moments before you came to the desk for check in, our Third Shift staff member had some difficulty finding it. We hope you will give us and Pigeon Forge another opportunity to serve you.
6/10 Satisfaisant
Stacia
Voyage en couple
5 mars 2024
The bed was comfortable and room spacious, but the facility seemed runned down.
Stacia
Séjour de 1 nuit en mars 2024
Réponse de Donna le 6 mars 2024
Thank you for visiting and for sharing your review. We appreciate our guests and your opinion is important to us. While we are an older property, we do work hard to keep it up to date.
10/10 Excellent
Zipporah
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love it
Zipporah
Séjour de 3 nuits en février 2024
Réponse de Donna le 28 févr. 2024
Zipporah,We hope you loved it enough to visit again. Thank you very much for your review and comment. We hope you had a wonderful time in Pigeon Forge.
10/10 Excellent
Ana
Voyage en couple
26 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We really enjoyed our stay and loved the jacuzzi in the room! The Brazilian Steakhouse near by is fantastic!
Ana
Séjour de 2 nuits en février 2024
Réponse de Donna le 28 févr. 2024
Ms. Ana,Thank you for visiting and for sharing you review. We are happy to hear you enjoyed your stay at Willow Brook, please come again soon. We agree that the Brazilian Steakhouse is a great choice when visiting.
8/10 Bien
Stephanie
Voyage en couple
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay I would come back with my kids for family vacation
Stephanie
Séjour de 3 nuits en février 2024
Réponse de Donna le 28 févr. 2024
Ms. Stephanie,Thank you for visiting and for sharing your review. We certainly hope you will return and bring your family. Our outdoor pool, area will open in a few weeks and it's a big hit with kids.
8/10 Bien
Leslie
25 févr. 2024
Leslie
Séjour de 2 nuits en février 2024
Réponse de Steven le 21 mars 2024
Leslie,Thank you for your review. We hope to serve you again soon!
10/10 Excellent
Payton &
Voyage en couple
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My husband and I had a great stay with the Willow Brook Lodge, staff was very nice, easy check in and check out, great breakfast included. Clean and friendly! 10/10 recommend, we will definitely stay there again!
Payton &
Séjour de 2 nuits en février 2024
Réponse de Steven le 24 févr. 2024
Payton,We are thankful you chose to stay with us and we are glad you enjoyed it. We look forward to serving you again soon!
8/10 Bien
Larry
23 févr. 2024
Larry
Séjour de 1 nuit en février 2024
Réponse de Donna le 24 févr. 2024
Thank you for visiting and for sharing your review. We are so glad you came!
10/10 Excellent
April
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All good
April
Séjour de 2 nuits en février 2024
Réponse de Steven le 20 févr. 2024
April,Thank you for staying with us and taking time to review our property. We hope to serve you again and again.
10/10 Excellent
Daniel
Voyage en famille avec de jeunes enfants
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and great location.
We were there for a gymnastics meet on the other side of the river.
I will definitely book this hotel next year again
Daniel
Séjour de 3 nuits en février 2024
Réponse de Donna le 19 févr. 2024
Thank you so much for booking. We hope you had a Great Weekend and we look forward to serving you again in the future.
8/10 Bien
Brittany
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brittany
Séjour de 3 nuits en février 2024
Réponse de Donna le 19 févr. 2024
Brittany,Thank you for visiting and for sharing your review. We appreciate you and hope you enjoyed Pigeon Forge. Please visit again soon!
8/10 Bien
Monica
18 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Been there before. Great location
Monica
Séjour de 2 nuits en février 2024
Réponse de Donna le 18 févr. 2024
Ms.Monica,Thank you for returning to visit Willow Brook. We appreciate your review and comments.
10/10 Excellent
Amy, Summersville
Voyage en couple
16 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was helpful and polite. Room was clean and private. Very enjoyable stay.
Amy
Séjour de 2 nuits en février 2024
Réponse de Donna le 16 févr. 2024
Ms. Amy,Thank you for visiting and for sharing a kind review. We are happy to hear you enjoyed your stay. We hope you will visit again.
8/10 Bien
Ashley
Voyage en famille
14 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Ashley
Séjour de 1 nuit en février 2024
Réponse de Donna le 16 févr. 2024
Ms. Ashley,We love to hear that guests have had a good stay.Thank you for visiting, we truly appreciate it.
10/10 Excellent
Laura
Voyage en groupe
14 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spring get away
We loved our first floor room and how close it was to the indoor pool and hot tub. The location was near everything we planned on doing. Really enjoyed breakfast every morning with fluffy biscuits, eggs, sausage and an excellent cup of coffee.
Laura
Séjour de 2 nuits en février 2024
Réponse de Donna le 16 févr. 2024
Ms. Laura,Thank you for visiting and for sharing your comments. We are happy to hear that you enjoyed the indoor pool area and breakfast. It's always our goal to provide great service and amenities that our folks enjoy. We hope to serve you again..
10/10 Excellent
Alexis
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfy and Clean
We had a great stay. Clean. Beds were comfy as well as the sheets and blanket. The pool and hot tub was awesome. My only wish would that the hot tub opened earlier than 9am. I wake up at 6am. An early morning would have been nice.
Alexis
Séjour de 2 nuits en février 2024
Réponse de Donna le 12 févr. 2024
Ms. AlexisThank you for visiting and for sharing your review and comments. We are happy to hear that you enjoyed your visit.
10/10 Excellent
Mackenzie
Voyage en couple
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved everything about this property the pool and hot tub was amazing the staff was friendly and helpful
Mackenzie
Séjour de 2 nuits en février 2024
Réponse de Donna le 12 févr. 2024
MacKenzie,Thank you for visiting and for sharing your review. We are happy to hear that you enjoyed a visit to Willow Brook. We look forward to serving you again.
10/10 Excellent
Carrie
11 févr. 2024
Carrie
Séjour de 1 nuit en février 2024
Réponse de Steven le 14 févr. 2024
Carrie,Thank you staying with us. We are so glad you enjoyed your stay. Looking forward to next time!
10/10 Excellent
Tawnya
10 févr. 2024
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Tawnya
Séjour de 1 nuit en février 2024
Réponse de Donna le 12 févr. 2024
Tawnya,Thank you for visiting and for sharing a 10 of 10 Review. We hope to serve you again.
10/10 Excellent
alan
10 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
alan
Réponse de Donna le 12 févr. 2024
Alan,Thank you for visiting and for sharing your 5 of 5 Review. We are happy you came and hope you will visit again.
10/10 Excellent
Kristy
Voyage en famille
9 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great
We enjoys our stay. We were there for a cheer competition at the leconte center. It was very convenient to walk there. Indoor pool and hot tub were nice after a long day. Rooms were very nice. NO CARPET which was nice but floors were chilly in the morning. Only complaint was our tub dripped and if you didn't turn shower diverter off it flooded the bathroom floor. They came in daily to change out towels so that was a big plus to us.
Kristy
Séjour de 2 nuits en février 2024
Réponse de Donna le 10 févr. 2024
Ms. Kristy,Thank you for taking the time to share your review. We are happy to hear that you enjoyed your time at Willow Brook. Thank you for mentioning the tub issue, we will definitely get our maintenance team to work on that. We hope you will return again soon!
6/10 Satisfaisant
Jodie, South Williamson
Voyage en famille
9 févr. 2024
Les points forts : Personnel et service
Good location, but sheets appeared to have blood on them. Staff quickly changed them though.
Jodie
Séjour de 2 nuits en février 2024
Réponse de Donna le 9 févr. 2024
Ms. Jodie,Thank you for visiting and for sharing your review and comments. We apologize that you had any issues but are happy to hear that our staff addressed them quickly. We take great pride in our property and customer service.
2/10 Horrible
gerry
Voyage en groupe
6 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Did not like the fact they charged me afor smoking in the room and i dont smoke
gerry
Séjour de 2 nuits en janvier 2024
Réponse de Donna le 9 févr. 2024
Dear Sir,We regret that you felt we deserved this review and comment. Members of management view and evaluate each situation before we charge a guest for smoking. We appreciate our guests and our goal is to always provide great service, but the non-smoking policy is taken very seriously in respect to the next guests that will use the room.
8/10 Bien
Evelin
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
5 févr. 2024
Les points forts : Propreté et équipements
Near attractions and activities to do with children if you have kids. Has a pizza place right beside it.
Evelin
Séjour de 1 nuit en février 2024
Réponse de Donna le 5 févr. 2024
Thank you for visiting, we hope you had a great stay. We appreciate our guests and value your comments.