The positives- location and communication. Townhouse was tucked away from the main scene of Pigeon Forge, in a quiet complex, and conveniently located close to the parks. The property manager was responsive to messages. The negatives- The first thing we noticed was the smell of dog and old smoke. As we settled in, we noticed spiders in a few corners, the stairs had not been vacuumed, dust bunnies behind the door, underneath the beds were very dusty, toothpaste on a bathroom cabinet, and pink mold on the shower curtain. Kitchen walls were splattered with food and a few dead gnats. One of the most glaring areas of dirt was the coating of dust on the downstairs HVAC vents and the dirt/mold on the downstairs bathroom vent, dirt that has happened over time and not just between cleanings. It was also VERY evident that the bag of extra linens had been used and not switched out, the pillows and extra blankets smelled strongly of dog. The mattresses in both rooms were quite springy, sunk towards the middle, and squeaked with almost all movements. At one point, an outlet that had been used came out from the wall- a huge safety issue. We also had nightly ant invasion. The property manager sent the cleaners out to re-clean, hovever, aside from replacing the linen bag and vacuuming of the stairs, the remaining issues were not addressed. He offered a third attempt. Although the some furniture in this property were recently updated, the unit needs some TLC and a DEEP CLEANING.