Amazing property with so much to do! Miniature golf, Pickleball and more⊠The staff is wonderful and very helpful if we needed anything⊠even changed a tire for us! Highly recommend!
Our experience was probably different than usual, and that we were the only people staying in that section of the resort for the time we were there. The property was beautiful and the unit itself was roomie and well-equipped. The pool area was very nice as well. Really loved it there and will definitely be back!
It was okay, the staff at check in was fairly nice.
There were some issues with the sofa bed (broken hardware), which made it crooked and almost impossible to sleep on, plus the mattress in it was very uncomfortable and the mattress cover had some questionable stains on it.
The caulk around the tub was very gross, with black mold. I asked for bleach to remedy that but they told me they couldnât provide me with any.
Also, there was only one very light blanket for four people (none on the king size bed) and some of the dishes (not all) in the cupboard were dirty. I brought these issues up to the front desk and when we checked out, they mentioned that they donât offer refunds or discounts on Hotels.com reservations but we could get one for our next stay. I felt insulted that they thought I mentioned those issues to get a refund/discount. I was just bringing my concerns to their attention. Plus, I had already made up my mind that Iâm not going back there anyway. Very disappointed.
We had a room in the lodge. It was spacious and clean, with a full kitchen. We were told someone would be at the front desk from 9am to 9pm if we needed anything. On my itinerary, i had booked a king bed. When we went in the bedroom, we saw it was a queen. It was 8:30 pm and i got no answer from the front desk. We decided it didnt matter so we went to bed. The bed was hard as a rock. In the morning they called and said on their end, it said we paid for a queen bed. They came and dropped off 2 egg crate matress toppers. It helped a little. We only saw one staff member the whole time. We wont be going back for this reason.