Bar (sur place)

Avis sur Wyndham Pittsburgh University Center

3.5 out of 5
Wyndham Pittsburgh University Center
100 Lytton Avenue, Pittsburgh, PA

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 428 avis sur 1311." "
Note des voyageurs de 8 (Bien), d’après 391 avis sur 1311." "
Note des voyageurs de 6 (Satisfaisant), d’après 259 avis sur 1311." "
Note des voyageurs de 4 (Médiocre), d’après 148 avis sur 1311." "
Note des voyageurs de 2 (Horrible), d’après 85 avis sur 1311." "

7,8/10

Propreté

8,2/10

Personnel et service

6,8/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Kristina

Voyage en groupe
Les points forts : Propreté et personnel et service
No parking due to construction and high parking fees to use the parking garage on the adjoining property.
Séjour de 2 nuits en mai 2024

8/10 Bien

Pei

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They charged an extra fee for an early check in at 12.
Séjour de 2 nuits en mai 2024
Réponse de GM le 20 mai 2024
Dear Pei, We do our very best to be as transparent as possible regarding all our charges, so I sincerely regret that we let you down in this area. We strive to provide sincere hospitality, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you on a return trip. Best, Coleman Hughes, GM

8/10 Bien

Cheryl

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk staff distracted andtalking to other staff when checking in. However they were friendly. Would like to have had hot water and coffee more easily accessible in the lobby
Séjour de 3 nuits en mai 2024
Réponse de GM le 15 mai 2024
Dear Cheryl, Thank you for choosing our hotel and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a great experience, and your feedback, including improvement recommendations, helps us succeed in this area. We look forward to welcoming you back to our hotel in the future.Best, Coleman Hughes, GM

8/10 Bien

Arundhati

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very convenient for visiting students
Séjour de 2 nuits en mai 2024
Réponse de GM le 13 mai 2024
Dear Arundhati, Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to Pittsburgh. Best, Coleman Hughes, GM

8/10 Bien

Laura

Voyage en famille
Only bad thing was only one elevator was working
Séjour de 3 nuits en mai 2024
Réponse de GM le 13 mai 2024
Dear Laura, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding the elevator. Thank you for your time in reviewing our hotel. Best, Coleman Hughes, GM

2/10 Horrible

JOHN, Seaford

Les points forts : Propreté
Les points faibles : Personnel et service
2 of the 3 elevators were inoperable and I got stuck on the only one that was still working. When we checked in, there were 15 people waiting and only one check in attendant. The pool was closed and the dining was only accessible by going outside in the rain. Not a good experience.
Séjour de 2 nuits en mai 2024
Réponse de GM le 13 mai 2024
Dear JOHN, I am deeply sorry to hear that we failed to meet your expectations and left you with a negative impression. It was never our intention to provide you with a substandard experience. Please accept my apologies for any inconvenience caused. Your feedback is highly appreciated as it helps us to improve and enhance our services for future guests. We value your business and hope that you can give us another chance to get it right. Sincerely, Coleman Hughes, GM

10/10 Excellent

Thomas

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
everything was clean! No real parking
Séjour de 1 nuit en mai 2024
Réponse de GM le 10 mai 2024
Dear Thomas, We take great pride in providing the cleanest accommodations in Pittsburgh. Thank you for recognizing the hard work of our housekeeping team in this positive review. We are ready and waiting to serve anytime you return to the area. Best, Coleman Hughes, GM

8/10 Bien

Sandra

Les points forts : Propreté et personnel et service
A very convenience location, close to everything !
Séjour de 1 nuit en mai 2024
Réponse de GM le 10 mai 2024
Dear Sandra, What a splendid review! Thank you so much for staying with us and for acknowledging the fantastic location of our Wyndham Pittsburgh. We appreciate you taking the time to share your top-notch experience here, and we hope to see you again soon. Best, Coleman Hughes, GM

4/10 Médiocre

Janet

Les points forts : Propreté
Everything worked out well. I was given a parking space near the entrance with a notice for my windshield. But, the morning I was checking out the water had been turned off with no notice to me. It was due to renovations being done on that floor. I had to get dressed, pack up & move to another room so that I could wash my face & brush my teeth. No compensation offered, just a sorry.
Séjour de 3 nuits en mai 2024
Réponse de GM le 8 mai 2024
Dear Janet, Thank you for sharing your feedback. I was disappointed to hear of the frustration you experienced stemming from our construction; please forgive us during this time of renovation. Your patience is appreciated as we update and improve our hotel. As our valued Guest, I hope that you will return and see our highly anticipated results! Sincerely, Coleman Hughes, GM

8/10 Bien

yuxin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

ELizabeth, newark

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 2 nuits en avril 2024
Réponse de GM le 7 mai 2024
Dear ELizabeth, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Coleman Hughes, GM

4/10 Médiocre

Rupendra

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de GM le 6 mai 2024
Dear Rupendra, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Coleman Hughes, GM

6/10 Satisfaisant

Glenn

Les points forts : Propreté et personnel et service
The hotel is under construction and that is understandable, the only issue we had was that only one elevator was working and we had to wait. Plus parking large vehicle was nearly ompossible
Séjour de 1 nuit en mai 2024
Réponse de GM le 5 mai 2024
Dear Glenn, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our hotel, service, and location . My apologies regarding construction and parking; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Sincerely, Coleman Hughes, GM

2/10 Horrible

Barbara

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I booked this hotel as if literally around the block from my son's dorm. I was aware they were doing construction as well and I was fine with that. As I have been in the hotel industry for over 20 years and work during numerous hotel remodels. NEVER have I had construction workers walking floors where guest were staying. This is insane, and made me very uncomfortable and felt unsafe as I was traveling alone. But wait it actually gets worse, I mean horrific actually. I struggled to sleep planned on sleeping in before I had to drive 8 hours to New York. I wake up to loud voices and walking on the roof at 9:00 am. I know there's construction going on so I roll over and try to ignore it. I can't seem to ignore it bc it sounds as though there standing outside my bedroom window on the 9th floor..... that's crazy, but is it?!?! NO bc 2 men are standing on scaffolding outside my bedroom window at 9:28am, are u kidding me. I get up go down to the front desk to speak with the FOM. Who said there's to be no construction as it's graduation weekend and management was told no work. She claims she's going to tell the chief engineer to have it stopped. She asked what I would like done, um the men outside my room gone and do what is right before I reach out to corp. She was like I'll make sure to take of this for you. Well she comped a few items from the gift shop. That is inexcusable!!! I was exhausted and was so uncomfortable. At 11 am both men still outside my room window. Despicable
Séjour de 1 nuit en avril 2024
Réponse de GM le 1 mai 2024
Dear Barbara, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we thank you for your business. We hope to redeem ourselves to you on a return visit someday. Sincerely, Coleman Hughes, GM

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

8/10 Bien

Marion

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location. Friendly staff. Very clean.
Séjour de 2 nuits en avril 2024
Réponse de GM le 30 avr. 2024
Dear Marion, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, friendly staff, and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Coleman Hughes, GM

8/10 Bien

Mary

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de GM le 28 avr. 2024
Dear Mary, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Coleman Hughes, GM

10/10 Excellent

milko, Guttenberg

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They’re going under renovation no, no pool or fitness center?
Séjour de 1 nuit en avril 2024
Réponse de GM le 26 avr. 2024
Dear milko, Thank you for taking the time to write. I appreciate your honest feedback regarding how our renovation affected your experience. My apologies that our pool and fitness center were not easily accessible during your stay. Sincerely, Coleman Hughes, GM

10/10 Excellent

Rong

Séjour de 2 nuits en avril 2024
Réponse de GM le 15 mai 2024
Dear Rong, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Coleman Hughes, GM

10/10 Excellent

Charles

Séjour de 1 nuit en avril 2024

10/10 Excellent

JANICE

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything!
Séjour de 2 nuits en avril 2024
Réponse de GM le 23 avr. 2024
Dear JANICE, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Coleman Hughes, GM

10/10 Excellent

Holly, Mechanicsburg

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de GM le 26 avr. 2024
Dear Holly, It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon. Best, Coleman Hughes, GM

8/10 Bien

LIN

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not a bad hotel with comfortable bedding and room. Only the fitness center was closed recently. No reminder before.
Séjour de 1 nuit en avril 2024
Réponse de GM le 23 avr. 2024
Dear LIN, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. Your feedback provides us with the valuable information that we need to improve communication. We appreciate your patronage and hope to see you again soon. Best, Coleman Hughes, GM

10/10 Excellent

Michael, San Gabriel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is great location between PU and CMU,
Séjour de 1 nuit en avril 2024
Réponse de GM le 22 avr. 2024
Dear Michael, Our team strives to provide a great experience. We thank you for writing a review, as your feedback is helpful in continuing to obtain this goal. We are thrilled to hear you found our location convenient and your stay was enjoyable. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Coleman Hughes, GM

8/10 Bien

Paula

Séjour de 2 nuits en avril 2024

2/10 Horrible

CLAUDIA, BRIARCLIFF MANOR

Séjour de 1 nuit en avril 2024
Réponse de GM le 10 mai 2024
Dear CLAUDIA, I'm sorry to hear that your visit was not up to your expectations. As someone who takes pride in providing comfort to all our guests, it's disheartening to learn that we fell short in your case. Your feedback is valuable to us and we appreciate you taking the time to review our hotel. We are committed to making improvements and hope to have the opportunity to better serve you during your next visit to the area. Sincerely, Coleman Hughes, GM

6/10 Satisfaisant

Divya

Voyage en famille
Les points forts : Personnel et service
Property is a little old but very conveniently located from Pitt and CMU. Room was ok but water leaked in the shower, only one of the 3 elevators worked throughout our stay. Had to wait long times just to get on and off the 9 th floor. Parking was $40 per night in their small lot which is absolutely ridiculous.
Séjour de 2 nuits en avril 2024
Réponse de GM le 18 avr. 2024
Dear Divya, I am pleased to see that you had a decent stay with us. However, I am disappointed that we were unable to provide you with an amazing experience. We aim to surpass our guests' expectations, and I apologize for failing to do so. We value constructive feedback and rely on it to focus on areas that require improvement. I hope you will give us another chance to provide you with an even better experience in the future. Sincerely, Coleman Hughes, GM

8/10 Bien

Dana

Voyage en famille
Les points forts : Propreté et personnel et service
The hotel is located in a great location for Schenley Park, Carnegie Museums and other historic sites. All walkable. Unfortunately the hotel is under construction and the dining option is rough. The construction noise was so loud we could not talk during breakfast on Saturday morning. And the dust in the restaurant from construction was pretty bad. Room was very clean though so we would definitely book again.
Séjour de 2 nuits en avril 2024
Réponse de GM le 17 avr. 2024
Dear Dana, It is fantastic to know that our crisp rooms and walkable location contributed to an overall enjoyable experience. We appreciate your informative words and your patronage. Hosting you was a pleasure, and we hope to do so again soon. Best, Coleman Hughes, GM

8/10 Bien

Derek, Houston

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
n/a
Séjour de 2 nuits en avril 2024
Réponse de GM le 16 avr. 2024
Dear Derek, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Coleman Hughes, GM

4/10 Médiocre

Humza

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de GM le 15 avr. 2024
Dear Humza, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to serve you better on a return visit. Sincerely, Coleman Hughes, GM

6/10 Satisfaisant

Alkamal

Voyage en famille, Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Parking is a nightmare even after paying $30
Séjour de 1 nuit en avril 2024
Réponse de GM le 13 avr. 2024
Dear Alkamal, I am sorry that you were disappointed with the parking. In the Pittsburgh area, parking is at a premium. We are glad to offer our guests one option without worrying about city limitations or towing. We appreciate your feedback and consider it as we continually monitor our guest offerings. Sincerely, Coleman Hughes, GM

10/10 Excellent

Tiffany, Clarksburg

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
They’re doing renovations and the upgrades are really nice. I’ve stayed here many times as it is close to CMU. The staff are amazing.
Séjour de 1 nuit en avril 2024
Réponse de GM le 12 avr. 2024
Dear Tiffany, For being a return guest, you have the gratitude of the entire staff. Thank you so much for your business and uplifting words regarding your experiences here. We are proud to be your favorite hotel in Pittsburgh and look forward to your next stay. Best, Coleman Hughes, GM

10/10 Excellent

Sukesh

Les points forts : Personnel et service
Everything was predictable and good.
Séjour de 1 nuit en avril 2024
Réponse de GM le 12 avr. 2024
Dear Sukesh, Glad to hear it! Thank you for taking time out of your busy day to let us know that you enjoyed yourself here. We strive to provide a great experience and appreciate your kind words. Best, Coleman Hughes, GM

8/10 Bien

Kerry

Séjour de 1 nuit en avril 2024
Réponse de GM le 13 avr. 2024
Dear Kerry, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Coleman Hughes, GM

6/10 Satisfaisant

Tanya

Voyage en famille, Voyage en groupe
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Very disappointed in this recent visit
Séjour de 2 nuits en avril 2024
Réponse de GM le 9 avr. 2024
Dear Tanya, I am sorry to see that our property did not provide you with a good stay. We always want to leave a positive impression and it appears we fell short. We hope to redeem ourselves to you on a future visit and are at your service should you wish to discuss how we could do better next time. Sincerely, Coleman Hughes, GM

6/10 Satisfaisant

MiJeong

Les points faibles : Infrastructures et conditions de l’hébergement
It is noisy due to the renovation.
Séjour de 1 nuit en avril 2024
Réponse de GM le 5 avr. 2024
Dear MiJeong, I'm sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Coleman Hughes, GM

2/10 Horrible

Kara

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was under construction when we arrived. We had no prior notice of this. The construction was loud and we could hear it even high up in the building. There were amenities that we paid for, but were closed. The television was not hooked up to WiFi and had no apps - so we had no option to watch a movie. Not ready for guests.
Réponse de GM le 4 avr. 2024
Dear Kara, Thank you for your review. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize that our renovations kept us from meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. We hope to host you again when all our upgrades are finished. Sincerely, Coleman Hughes, GM

8/10 Bien

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
renovation going on but room was nice and location was great for Pitt and Carnegie Mellon visit
Séjour de 2 nuits en avril 2024
Réponse de GM le 4 avr. 2024
Dear James, We are thrilled that we provided you with a great stay. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Coleman Hughes, GM

10/10 Excellent

Bruce

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Disturbances were minimal amidst the renovations being done. Newly renovated rooms are excellent.
Séjour de 2 nuits en mars 2024
Réponse de GM le 3 avr. 2024
Dear Bruce, We are thrilled that you had a first-rate experience at the Wyndham Pittsburgh University Center despite our ongoing renovations. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us! Best, Coleman Hughes, GM

6/10 Satisfaisant

Gary

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Séjour de 1 nuit en mars 2024
Réponse de GM le 1 avr. 2024
Dear Gary, Thank you for choosing us and for taking the time to review our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Coleman Hughes, GM

2/10 Horrible

Tina

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The entire hotel smelled very strongly of cologne that was extremely painful on my sinuses and lungs.
Séjour de 2 nuits en mars 2024
Réponse de GM le 1 avr. 2024
Dear Tina, We regret that your time with us didn't meet your expectations. I'm sorry you detected an odor. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. Sincerely, Coleman Hughes, GM

10/10 Excellent

Christine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly and professional staff
Séjour de 1 nuit en mars 2024
Réponse de GM le 1 avr. 2024
Dear Christine, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Coleman Hughes, GM

10/10 Excellent

zhe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

AMIT

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Within few minutes walk of Campus. Had trouble with faucet in one room. It only has scalding hot water and no cold water.Parking was 40 bucks ( with tax)
Séjour de 1 nuit en mars 2024
Réponse de GM le 30 mars 2024
Dear AMIT, Thank you for writing. Your feedback is important to us, as guest satisfaction is our highest priority. I'm sorry to hear about the maintenance issues you experienced during your stay. I appreciate you bringing these issues to our attention, and I apologize for the frustration they caused. It is feedback like yours that allows us to impact future stays. Thank you for choosing us. Sincerely, Coleman Hughes, GM

6/10 Satisfaisant

Tracy

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de GM le 30 mars 2024
Dear Tracy, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Coleman Hughes, GM

6/10 Satisfaisant

Timothy

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Undergoing renovations
Séjour de 1 nuit en mars 2024
Réponse de GM le 29 mars 2024
Dear Timothy, It was our pleasure hosting you, and we appreciate your taking the time to review our hotel. We hope to see you again upon your return to the area. Sincerely, Coleman Hughes, GM

8/10 Bien

JOHN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

8/10 Bien

Eric, Fort Drum

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en janvier 2024

10/10 Excellent

amanda

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté et personnel et service
Stay there every time we go to UPMC
Séjour de 1 nuit en mars 2024
Réponse de GM le 21 mars 2024
Dear amanda, For being a return guest, you have the gratitude of the entire staff. Thank you so much for your loyalty and continued faith in your experiences here. We are proud to be your favorite hotel in Pittsburgh and look forward to your next stay. Best, Coleman Hughes, GM

8/10 Bien

Lillian

Les points forts : Propreté et personnel et service
There is construction at this property but the staff really worked to lessen the impact on our stay. It is a great location to museums, universities and dining. The staff really made the difference though.
Séjour de 4 nuits en mars 2024
Réponse de GM le 17 mars 2024
Dear Lillian, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Coleman Hughes GM