Plage d'Elafonissi

The toilet seat was broken, and we had to wait half a day for it to be fixed. The Wi-Fi was terrible, and we couldn’t get a 5G signal at all. The soundproofing in the room was awful. On our last night, a couple staying in the room above us were fighting and shouting, waking us up at 4 a.m. We informed the manager, but he was unable to resolve the situation. As a result, the noise, shouting, and arguing continued, and we weren’t able to fall back asleep. Since it was our check-out day, we asked if it was possible to extend our stay in the room. The manager said they could only extend it by one hour, which wasn’t helpful. In the end, our entire day before the flight was ruined because we were exhausted from the lack of sleep. A few more downsides: It takes more than an hour to get to Chania from the hotel, and the bus is usually overcrowded. There are no shops nearby. On the positive side, the area is very peaceful, the beach is within walking distance, and the food offers a good variety to suit different tastes. Other than that, it’s pretty much the same as any standard all-inclusive hotel.

Le séjour au Phos était fabuleux ! Tout y était parfait : chambre, piscine, petit déj. Le personnel était extrêmement serviable et spontanément gentil. J'espère pouvoir y retourner !

The staff was warm, smiley, and courteous. There was an issue with the room, and it was handled quickly and efficiently. The rooms were spacious and clean. The hotel owner was a pleasant person who came to talk with us, gave us tips on where to travel, and asked for our suggestions on how to improve the hospitality. It was definitely an excellent experience in Crete, and we will surely return there next time.