Neptune Beach

individuell, tolle Lage, freundliches Personal, großzügige Zimmer

Very central to downtown and very well kept hotel. Friendly staff.

I am posting as much as will fit in the character limit of an email I sent to the manager on 8/11 that has gone unanswered all week: I am reaching out to you after having no luck with the front desk staff resolving our issues. (I should also mention that the front desk was left unattended for about 10 minutes during peak checkout time between 10:00 and 11:00 on Saturday so we had to wait in line for the privilege of being brushed off.) After two lovely past stays in 2-queen rooms at the Deluxe with friends, I booked a Premier King Suite to celebrate my birthday and anniversary with my husband. The state of the room was appalling, totally inconsistent with what I have experienced at this property in the past. I will attach photos so you can evaluate whether you think this is acceptable for a hotel that bills itself on the website as "elegant" and "glamorous" with "precision in every detail." Broken furniture repaired with electrical tape; upholstery stained with visible spatter and falling apart; sofa with a ratty ill-fitting cover; evidence of surface cleaning but in desperate need of a deep clean with visible dirty handprints on the walls, grime in the carpets and fabrics, bloody boogers on the shower tile; and a broken phone that would not call the front desk. Because the hotel was fully booked we were unable to move rooms. We also couldn't find an alternate hotel available for both nights in the area, so while we were able to cancel our second night through Expedia