10/10 Excellent
Jovan
10 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful property and staff
Everthing perfect. Very good employees. For us it was beautiful. Attention when during reservation of the rooms , because the photos are not corresponding on the hotels.com site. I had a 'suprise' when i went overthere , it was our hooney moon. And I had to struggle to get a better room that I thought i had. After several conversations with the agents of hotels.com they accepted to refund me the difference and problem was solved. Be sure that you have a car to visit anything you want, without its impossible. Wifi is perfect .Also prepare yourself to learn Italian little bit because english speakers are very rare. Restaurant is very good all the time there are some themes and parties for all tastes. Food is amazing. Special thanks to a lady who did a check in, she made a great gesture and put down the price on the diff for the room category, did not get her name. That basically solved our problem with Hotels.com, I think she is a general manager. Special thanks For Mrs. Pamela who was very pleasant and it was a real pleasure having a breakfast with her in charge. Also the black guy, waiter at the restaurant , the one who speaks english :) very polite and pleasant young man. All in all good hotel experience. As I am from the same industry there is a lot of place for improvement but our stay was a PURE JOY! I really recommend this property, one of the best in the region! ! Jovan
Jovan
Séjour de 10 nuits en août 2019