3 piscines extérieures, parasols de plage, chaises longues
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Avis sur Oaks Cypress Lakes Resort

4 out of 5
Oaks Cypress Lakes Resort
15 Thompsons Road, Pokolbin, NSW

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 894 avis sur 2018." "
Note des voyageurs de 8 (Bien), d’après 730 avis sur 2018." "
Note des voyageurs de 6 (Satisfaisant), d’après 253 avis sur 2018." "
Note des voyageurs de 4 (Médiocre), d’après 109 avis sur 2018." "
Note des voyageurs de 2 (Horrible), d’après 32 avis sur 2018." "

8,2/10

Propreté

8,0/10

Personnel et service

8,2/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recommandé
Lodges hyper spacieux, situés sur le golf. Propre, bien équipé. Restaurant de l'hotel très bien, quoi que le décor laisse à désire. Vous voulez jogger à l'aube, sur le golf, avec les kangourous? Cypress est pour vous.

10/10 Excellent

Jung

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kevin

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Beautiful accommodation and surroundings
Séjour de 2 nuits en mai 2024
Réponse de Oaks Cypress Lakes Management le 14 mai 2024
HI Keven,We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Oaks Cypress Lakes Resort in the near future for another memorable experience.Regards,

8/10 Bien

Jodie

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location
Séjour de 2 nuits en mai 2024
Réponse de Oaks Cypress Lakes Management le 14 mai 2024
Hi Jodie,We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Oaks Cypress Lakes Resort in the near future for another memorable experience.Regards,

8/10 Bien

Gayathri

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful and quite place with all the amenities
Séjour de 1 nuit en avril 2024
Réponse de Oaks Cypress Lakes Management le 30 avr. 2024
We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

4/10 Médiocre

Subrina

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
the hotel is not clean, we found cockroach in the room. the wifi is terrible in the room. the price does not match with the value you get.
Séjour de 3 nuits en mars 2024
Réponse de Oaks Cypress Lakes Management le 7 avr. 2024
Hi Subrina,Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of the hotel and villa and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best regards,

10/10 Excellent

Lindsey

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great Staff
Séjour de 1 nuit en mars 2024
Réponse de Oaks Cypress Lakes Management le 7 avr. 2024
Hi Lindsey,I am delighted that you had a memorable stay with us here at Oaks Cypress Lakes Resort.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,

6/10 Satisfaisant

JAE HA

Séjour de 2 nuits en mars 2024
Réponse de Oaks Cypress Lakes Management le 7 avr. 2024
Hi Jae Ha,I am delighted that you had a memorable stay with us here at Oaks Cypress Lakes Resort.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,

8/10 Bien

Albert

Nice
Séjour de 1 nuit en mars 2024
Réponse de Oaks Cypress Lakes Management le 31 mars 2024
Hi Albert, We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind Regards,

10/10 Excellent

Lindsey

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
We will recommend
Séjour de 1 nuit en mars 2024
Réponse de Oaks Cypress Lakes Management le 31 mars 2024
Hi Lindsey,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Warm Regards,

6/10 Satisfaisant

Wai Lun William

Voyage en couple
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The resort was outdated, phone is not working and restaurant food quality can be much better.
Séjour de 1 nuit en février 2024
Réponse de Oaks Cypress Lakes Management le 31 mars 2024
Hi Wai Lun William, Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

8/10 Bien

Graham

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful outlook over pool and lake. Amazing breakfast and generous staff.
Séjour de 2 nuits en février 2024
Réponse de Oaks Cypress Lakes Management le 7 avr. 2024
Hi Graham, We appreciate your feedback and are delighted to learn that we met your expectations. Thank you for your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

6/10 Satisfaisant

Michael

Les points forts : Confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Oaks Cypress Lakes Management le 7 avr. 2024
Hi Michael,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

6/10 Satisfaisant

Sophie

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Well located to visit wineries and comfortable accommodation. We stayed in a premium 2 bedroom villa and air conditioned and comfy beds. On arrival, there was a crisp under the sofa with some bugs and no WiFi connection / Netflix connection (my family had stayed a couple of weeks prior in a 3 bedroom villa and had also had the WiFi issue). Rung reception who brought a wifi booster up but were unable to sort the tv and advised option of connecting our own hdmi cable (we not brought one as did not know). They also said we had to return the booster or be subject to a $300 penalty. Weather wasn’t great and we were travelling with a baby so it would’ve been useful to know WiFi / tv limitations beforehand. Pool area had nice views but music blaring out which didn’t make it too relaxing. Well situated for golf but not as good as pictures and not all services as advertised.
Séjour de 1 nuit en février 2024
Réponse de Oaks Cypress Lakes Management le 7 avr. 2024
Hi Sophie,We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.

10/10 Excellent

Darren

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Great facilities staff were very friendly Bistro floor area was very dirty Glass door in our room made it not very private but overall had a great stay and will be back
Séjour de 2 nuits en février 2024

8/10 Bien

Dave

Séjour de 2 nuits en janvier 2024
Réponse de Oaks Cypress Lakes Management le 31 mars 2024
Hi Dave, We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind Regards,

10/10 Excellent

Stephanie

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The room was clean and spacious, and the property and facilities were gorgeous. Great value. The different pools, sauna, steam room, were wonderful. We had a lovely peaceful getaway. Would definitely stay again.
Séjour de 2 nuits en janvier 2024

8/10 Bien

kim keung

Séjour de 2 nuits en février 2024

10/10 Excellent

Simon

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellent service and facilities available. Highly recommend
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Michael

Les points faibles : Propreté
Staff were great. Facilities dated
Staff fantastic. Facilities were very dated and not the cleanest
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Mark

Nice location however rooms are quite dated
Séjour de 1 nuit en janvier 2024
Réponse de Oaks Cypress Lakes Management le 3 févr. 2024
Hi Mark, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

6/10 Satisfaisant

Carolyn

Séjour de 1 nuit en janvier 2024
Réponse de Oaks Cypress Lakes Management le 3 févr. 2024
Hi Carolyn, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

10/10 Excellent

jung ha

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Oaks Cypress Lakes Management le 3 févr. 2024
Hi Jung Ha,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

8/10 Bien

Eric

Les points forts : Propreté et confort de la chambre
Relaxed stay nearby wineries.
Relaxed hotel great central location to visit many nearby wineries. Tempus Two and McGuiggins to name two. Had a comfortable two bedroom, two bathroom two story unit with good ammenities but poor wifi so ask for the dongle.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Manpreet

Les points forts : Propreté et infrastructures et conditions de l’hébergement
First was good experience
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Karl

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Leanne

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Beautiful property… and surrounded by nature .. staff were excellent and the meals were very lovely.. very close to shops and beautiful wineries
Séjour de 3 nuits en janvier 2024

2/10 Horrible

Andre

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
When I went to check in I was told by the manager there that I could not because of a power outage that would only be resolved at 2am. He said it would be dangerous for us to check in as there would be safety concerns. We were told multiple times that we would get a refund after booking through Expedia by the front desk manager. We did not get a refund in the end. This is basically theft.
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Ria Linda

Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Emily

Les points faibles : Propreté
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Sudipta

Voyage en famille
Les points forts : Propreté et confort de la chambre
Fantastic experience
Amazing stay - fantastic location friendly staff… overall a fantastic experience.
Séjour de 4 nuits en décembre 2023

10/10 Excellent

Jessicca

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
AMAZING. Staff where wonderful, caring and prompt.No option for tranport/shuttle outside the resort only within however goven the month of year they where very busy and the phone rang out. Awesome golf course and caddys amd very close to the vineyard, cheese akd chocolate factories. The 18 only resort was excellent, staff where amazing, quiet and a great place to restore the mind and soul.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Abdullah

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023

4/10 Médiocre

Aleksandar, Canley Vale

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023

4/10 Médiocre

Naomi

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The resort itself is lovely, the location is good. There are lots of facilities at the resort. The let down was the bed/mattress. We stayed in room 644. It was the hardest bed I have ever slept in. My husband loves a firm mattress, but even he woke up cursing this bed. This ruined the trip as we were unable to sleep making us tired and sore for the entire stay. I would not recommend staying in this room and would check if all the beds are standard across the resort or if this is just the owner of this unit that does not care about the comfort of their guests. The housekeeping also left a lot to be desired. Rubbish from the previous stay was left on the balcony. No toilet paper. The spare blanket had been used and shoved in a draw. Housekeeping should be checking these sorts of things. The body wash, shampoo etc seems to be refilled little bottles which makes me question how hygienic this is. Unfortunately I would not recommend a stay at this resort and we will not return.
Séjour de 2 nuits en décembre 2023

2/10 Horrible

Ju, Wahroonga

Séjour de 3 nuits en décembre 2023

4/10 Médiocre

Ali

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Kazunori

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Alfredo

Les points forts : Infrastructures et conditions de l’hébergement
Awesome getaway, will always look into Cyprus lakes first in future. Very happy
Séjour de 2 nuits en décembre 2023

8/10 Bien

Lucinda

Voyage en famille
Les points forts : Propreté
Very comfortable villa. Ideal for 2 couples as 2 x ensuite bathrooms. We had a group of 5 and the sofa bed mattress needed replacing.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Wen

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Eduardo, Hornsby

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The hotel needs urgent renovation to justify the price.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Danielle

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful location, friendly helpful team. Perfect relaxing weekend away.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Viviane

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Amazing place. Beautiful views and great food
Séjour de 1 nuit en décembre 2023

8/10 Bien

Rose

Voyage en famille, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location

10/10 Excellent

Selda

Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

Izabela

Voyage en couple
Les points faibles : Propreté et équipements
Bed was comfortable and the room was spacious. However severly outdated, dirty pink/black mold in shower. Tv, phone, and internet didnt work. Communication with dont desk trainee a little difficult.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Rod

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

10/10 Excellent

TINA

Séjour de 2 nuits en novembre 2023

10/10 Excellent

Mark

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We had an excellent apartment with a large lounge and 2 bedrooms with an ensuite each. The restaurant and breakfasts were fantastic. We were very happy with our stay.
Séjour de 2 nuits en novembre 2023