Hôtel près de Pontefract Museum, Pontefract, Pontefract

« The rooms are advertised as luxury but in my single room there wasn’t a wardrobe or any coat hangers just a cluster of about three hooks hinged together. The food in the Henry VIII restaurant left a lot to be desired only ate the evening meal there on one occasion out of a 4 night stay, the fish and chips were very fatty and the chips were nearly black. Regards to the breakfast over the 4 mornings the fried eggs were always cremated as was the bacon, on one morning I had a poached egg which...

« Poorly kept room with spring pushing through the mattress, bathroom window was stuck open and the room was generally in a poor state. »

« Very poor hotel not at all what I expected. The room itself was very poor everything very old, the net curtains were all ripped. The bathroom was a mess all the tiles where black mykids didnt even want a shower. The toilet did nt flush properly. Towel rail didnt even work. Extra bedding wasnt supplied had to ask as the room was booked for 2 adults and 1 child but there wasnt enough bedding was told the room was only booked for 2 people. Must stress that the young man that was on duty that night...

« I was not impressed with the customer service I received from the receptionist on duty upon my arrival. She did not greet me upon arrival and did not inform me in advance that the parking machine would not issue a receipt. »

« Bel endroit, bel établissement, chambres spacieuses, climatisées, confortable. Je recommande vivement. »