Literie de qualité supérieure, bureau, rideaux occultants, Wi-Fi gratuit

Avis sur American Inn - Pontotoc

2 out of 5
American Inn - Pontotoc
217 Highway 15 N, Pontotoc, MS

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 55 avis sur 210." "
Note des voyageurs de 8 (Bien), d’après 79 avis sur 210." "
Note des voyageurs de 6 (Satisfaisant), d’après 41 avis sur 210." "
Note des voyageurs de 4 (Médiocre), d’après 18 avis sur 210." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 210." "

7,6/10

Propreté

8,0/10

Personnel et service

6,4/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

10/10 Excellent

Jacob

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 4 nuits en mai 2024
Réponse de Anil patel le 25 mai 2024
Dear Mr. Jacob,We genuinely thank you for your generous 5-star review. Your support as a customer and your willingness to spread the word about us means the world. Remember, we’re here for you, anytime. Thank you!

2/10 Horrible

Grady

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I am to dang madd to say what I want.my phone # is 573 825 4438 call me?
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 1 mai 2024
Dear Mr. Grady, “Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. ”

8/10 Bien

Michael

Les points forts : Propreté
Séjour de 2 nuits en avril 2024
Réponse de Anil Patel le 1 mai 2024
Dear Mr. Michael,“Thank you so much for taking the time to leave us a rating.”

4/10 Médiocre

Courtney

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The TV did not work. The water faucet was backwards. No uber transportation available
Séjour de 1 nuit en avril 2024
Réponse de Anil Patel le 1 mai 2024
“Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.”

6/10 Satisfaisant

Danny

Voyage en famille
Les points faibles : Personnel et service et équipements
Property has been recently renovated and is okay and our room was clean. They said I reserved a king "smoking room" which was not the case - we are not smokers! Price extremely high even though limited availability in the area - rediculous for what we got. No amenities and office lobby did not open until 8 am - no coffee. If and when we are ever in the area again we will NOT stay at this hotel.
Séjour de 1 nuit en avril 2024
Réponse de Staff member le 30 avr. 2024
Danny FarnhamID: 210966203Deluxe Room, 1 King Bed, Smoking Sat, Apr 20 - Sun, Apr 21 (1 night)Here is copy of reservation you made! It’s the smoking room you reserved. It was hotel’s courteous clerk who changed to Non-Smoking room. Also there is signs on door to ring bell if the doors are locked. Prices were way cheaper than in Oxford Mississippi where the concert was. It was not that high compared to other hotels closer to the event. And we know that you not staying here again. You stayed because you found cheapest price room closest to the event you were attending! So please don’t blame and post unnecessary comments or reviews for the hotel.

10/10 Excellent

SaRita

Séjour de 2 nuits en mars 2024
Réponse de Anil Patel le 1 mai 2024
“We are incredibly grateful that you took the time out to leave us a 5-Star review.” "Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.”

2/10 Horrible

Joseph

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements
Staff are not the nicest to there guess and always has an attitude. They state no guess after you pay not that I want a guess but advertise that.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 27 févr. 2024
It’s not the staff that had attitude. It’s the staff’s duty to let know about the requirements to the guests. That doesn’t mean that staff has attitude. More over you did not paid when you checked in at our hotel. You pre paid your stay prior to check in to Expedia. If you would have paid at hotel then staff would have notified you the requirements prior to your payment or checking in. This doesn’t mean that staff has attitude. This should clear up your doubts.

8/10 Bien

monte, gulf shores

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Workers there were polite and accommodating
Séjour de 2 nuits en février 2024
Réponse de Anil Patel le 26 févr. 2024
Your decision to share a 4-star review with us fills us with immense gratitude. It’s customers like you who make our journey all the more rewarding.

10/10 Excellent

Bobby

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a great place to stay
Séjour de 1 nuit en février 2024
Réponse de Anil Patel le 26 févr. 2024
We genuinely thank you for your generous 5-star review. Your support as a customer and your willingness to spread the word about us means the world. Remember, we’re here for you, anytime.

8/10 Bien

Jonathan

Séjour de 1 nuit en janvier 2024
Réponse de Anil Patel le 26 févr. 2024
Thank you so much! Your dedication to leaving us a 4-star rating warms our hearts, and we greatly appreciate you taking the time and effort to do so.

4/10 Médiocre

Patricia

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is extremely dated, despite what they called recent renovations. They no longer serve breakfast
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager le 26 févr. 2024
“Thank you for bringing this to our attention. We’re sorry for the inconvenience, and we’ll do everything we can to make it right.” This hotel is recently and completely renovated and is no longer dated and can compare it old photos of property.

10/10 Excellent

Erin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I recommend this hidden gem in a great town.
This hotel has been home base for my family for more than a decade. The staff really cares about their guests and their property. I love that it is consistent. I always know I’m going to get exactly what I signed up for. The location is convenient to this cute traditional hometown. No need to go to bigger towns, this comfortable room comes at a great price.
Séjour de 2 nuits en décembre 2023
Réponse de Anil Patel le 26 févr. 2024
We’re deeply appreciative of your 10 out of 10 ratings and the time you took to share your positive feedback. Thank you!

4/10 Médiocre

Mary

Voyage en groupe, Voyage d’affaires
Les points faibles : Personnel et service
Rude regarding service dog being confined to only the assigned because of her highly allergic housekeeping staff. Warning and lecture about taking dog into anyone’s else’s room. Have a service animal but they actually advertise this as pet friendly. Its not. Attendant also made a snide remark about it being almost midnight.
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Steven

Les points faibles : Infrastructures et conditions de l’hébergement
Under remolding
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté et confort de la chambre
I don’t think I recommend this hotel right now
The pictures listed are not accurate. The rooms are very cramped. You can hardly get into the bathroom without falling into the toilet or tub. Our bathroom door wouldn’t even shut. We had paint chips all over our room. Our sheets and pillows were disgusting! Like yellow and brown with mystery stains terrible. We had to buy our own to use. They only have the one side of the hotel for smoking and pet stay. So everyyyone & their mom was on that side. Including a rodeo group that was up yelling and partying all night long. Oh and they have renovations going so the rooms smell of paint really bad and be prepared to wake up at 7am with loud noises and they will continue until about 7pm. There is no breakfast, no coffee maker in room, and they do charge $20 per night for pets.
Paint chips everywhere
All over floor and gets stuck to everything
No pets in lobby and that black lady will be rude about it.
Pet notice!
Séjour de 4 nuits en novembre 2023

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en novembre 2023

8/10 Bien

Alexia

It was nice. They are renovating so there were supplies laying around , but they were not in the way.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Ginger

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable, almost awesome
Room was comfortable but had to visit front Desk to get hand towels. Would be nice if room had a bedside clock & Kleenex. Need some type of breakfast food in lobby to go with coffee. Staff was friendly & gave good info about local amenities, directions.
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Lee

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
very nice room was clean. some remodeling going on
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Donald

Séjour de 1 nuit en octobre 2023

8/10 Bien

John

Séjour de 1 nuit en octobre 2023

8/10 Bien

Mary

Voyage en couple
Les points forts : Propreté et personnel et service
Entire Motel Under remodel. Room was clean, missing a coffee maker.
Séjour de 3 nuits en octobre 2023
Réponse de Anil Patel le 12 oct. 2023
Dear Mrs. Mary,Thank you for taking your precious time to review our hotel American Inn - Pontotoc, MS. Sorry we do not have in room coffee makers but do have coffee available in the lobby 24/7 for our guests. Thank you.

10/10 Excellent

Kristen

Séjour de 1 nuit en septembre 2023

2/10 Horrible

ANDREA

Séjour de 2 nuits en septembre 2023

8/10 Bien

Julie, Trussville

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté et personnel et service
Construction noise and pet barking in adjacent room.
Séjour de 3 nuits en septembre 2023

6/10 Satisfaisant

Thomas

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Ok place to stay
They are remodeling so there is a lot of work going on. we stayed in a remodeled room and it was nice but bathroom door would not close all the way. It was good value for one night stay and the people were nice.
Séjour de 1 nuit en septembre 2023

8/10 Bien

Terry

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Anil Patel le 9 sept. 2023
“Thank you so much for taking the time to rate 8 out of 10, Terry! We appreciate your business at American Inn - Pontotoc, MS. Please come back and visit us again in the near future. Thank you!

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This motel is being remodeled and our room had been finished. It was clean and neatly decorated with a microwave and mini-fridge available. There's no in-room coffee maker but the lobby has fresh coffee available. The bed linens were clean and the mattress afforded us a very good, restful sleep. The staff is friendly and very kindly accommodating. We enjoyed our 2-night stay and plan to stay again when in the Pontotoc area. We highly recommend this motel for pleasant, budget-friendly accommodations.
Séjour de 2 nuits en juillet 2023
Réponse de Anil Patel le 3 sept. 2023
Thank you so much for taking the time to post a review, Mr. David! We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights.

10/10 Excellent

Douglas

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Anil Patel le 3 sept. 2023
Dear Mr. Douglas, Thank you so much for the 10 out of 10 ratings! We are thrilled to hear that you are enjoying your stay and our service and appreciate your feedback. Please do visit us again. Thank You!

6/10 Satisfaisant

Monty

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
There was an odd odor in the room. The corners had dust/dirt caked up. The rack in The bathroom had a layer of dust on it. There were only two towels. The bathroom door had a hole in it. The security lock was broken. You could tell that it did not have a deep cleaning in a long time. It is need of updating.
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 3 sept. 2023
Dear Guest, We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Jason

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay safe neighborhood Jacks and Burger King next door
Séjour de 1 nuit en juin 2023

8/10 Bien

Darryl

Voyage en famille
Les points forts : Propreté
Quick weekend trip.
Motel is under construction which is much needed. Quiet rooms. Room was clean but felt like sheets and linen need to be updated. Only complaint was i asked for a non smoking room and this room was obviously smoked in.
Séjour de 2 nuits en juin 2023

2/10 Horrible

Donald, NASHUA

Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Under MAJOR renovations, like the ENTIRE second story of the building.
Séjour de 1 nuit en juin 2023

10/10 Excellent

Brittany

Voyage d’affaires
Very quit and clean
Séjour de 1 nuit en juin 2023
Réponse de Neil Patel le 3 juin 2023
Hello Mrs. Brittany, Thank you for leaving a 5-Stars review. At American Inn, we continuously work hard to serve you better. Looking forward to see you again in the near future!

8/10 Bien

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Currently being renovated
Séjour de 1 nuit en mai 2023
Réponse de Anil Patel le 24 mai 2023
Dear Mrs. Jennifer,Thank you for your review and for choosing our hotel, American Inn-Pontotoc. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Bien

Jacklyn D

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2023

4/10 Médiocre

Michael

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
I didn't like the out of date rooms and we had a room with a door that should have been replaced a long time ago!! Our room also had old mold in the bathroom and old school hardwood flooring.
Séjour de 2 nuits en février 2023

10/10 Excellent

Annette or Carlin

Séjour de 1 nuit en février 2023

8/10 Bien

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tanglefoot Rails to Trails 1 block away
For a small town motel it was better than expected. The towels were alittle pass there prime. Most everything you need is in walking distance or a very short drive. I stayed there to ride my bike on the Tanglefoot Rail to Trail. I 1 block from the motel
Séjour de 3 nuits en février 2023

8/10 Bien

Guy

Les points forts : Propreté
Les points faibles : Équipements
Average room no coffee to drink while in the room. Water temperature was bad had to wait 2 hours for hot water.not enough soap or shampoo
Séjour de 1 nuit en janvier 2023
Réponse de Front Desk Manager le 2 févr. 2023
We do not provide in room coffee in any of our room. We have coffee available in lobby till the doors are locked at night. We also carry extra soap & shampoo at our front desk if anyone needs extra. Sorry for the inconvenience.

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
You get what you pay
The room had a odor and got worse.
Séjour de 4 nuits en novembre 2022

8/10 Bien

Verlynn

Voyage en groupe
Les points forts : Personnel et service
The lady that checked me in was very friendly and helpful. It’s not the cleanest ever and the rooms are a bit small, but it worked just fine for a group of guys to stay. The breakfast provided is only cereal and milk and orange juice, but if you want more than that the Jacks next door serves really good southern breakfasts.
Séjour de 3 nuits en novembre 2022
Réponse de Anil Patel le 19 nov. 2022
Dear Verlynn, Thank you for giving us a 4 out of 5 rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Kenneth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
American Inn
Clean Nice little Motel
Séjour de 1 nuit en novembre 2022
Réponse de Anil Patel le 15 nov. 2022
Dear Mr. Kenneth,“Thanks for sharing your rating with AMRICAN INN - PONTOTOC, MS and the community.” “Many thanks for the 10 out of 10 rating. If there's anything we can do to improve our offering, please let us know!” “Thanks so much for taking the time to leave us a 10 out of 10 rating – it's much appreciated!” Please come see us again soon.

8/10 Bien

Tina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was pleasant enough. I’ve never been too much on luxury hotels. Room clean, I did have to ask for additional towel/washcloth
Séjour de 1 nuit en novembre 2022
Réponse de Neil Patel le 3 nov. 2022
Thank you for taking a moment to share your experience at American Inn - Pontotoc, MS. Our team is so glad to hear that you enjoyed your stay at our Hotel. We look forward to seeing you again soon.

2/10 Horrible

Traci

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The floor was sticky and gross, the bed was hard, traffic noise all night long
Séjour de 1 nuit en octobre 2022
Réponse de Hotel Manager le 3 nov. 2022
Thank you for leaving us a review. I’m sorry to hear that you’re not happy with the stay. I appreciate your feedback about understanding your needs during your stay; we always work hard to give our best service possible. I’ll be sure to share your comments with my staff to ensure we continue to improve on delivering exceptional service.

4/10 Médiocre

Jay

Voyage en groupe
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
If your desperate for a room within 30 min of Oxford - this is your place. This was a throwback to the 70's. very outdated , but I kinda expected it. The few rooms in Oxford for a game weekend wanted $1,000 per night.
Séjour de 2 nuits en octobre 2022
Réponse de Neil Patel le 3 nov. 2022
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our Hotel building wasn’t looking exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.

6/10 Satisfaisant

Drew

We came for a football game at Ole Miss. Most places had sold out except this one. It was ok, not fantastic but did what we needed it to do. Tried to get an extra towel but was not possible per manager. Beds not as soft as I like but not horrible. It was just an ok kind of place.
Séjour de 2 nuits en septembre 2022
Réponse de Neil Patel le 3 nov. 2022
We very much appreciate your comments regarding your stay at the American Inn. I will be sure to share your feedback with our team, especially the housekeeping manager who always enjoys hearing from our guests. I am sorry to hear, however, that one of our front desk managers was less than helpful. Please allow me to express my apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to better serve you in the near future.

2/10 Horrible

Delaney

Séjour de 1 nuit en juin 2022

2/10 Horrible

Rachelle

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Not what I expected
Séjour de 2 nuits en juin 2022

8/10 Bien

Angela

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022
Réponse de Hotel Manager le 13 juin 2022
Dear Mrs. Angela, Thank you for rating 8 out of 10 for our hotel. We’re so happy to have you as a customer. You’re welcome to come again anytime.