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Avis sur Jamaica Palace Hotel

3.5 out of 5
Jamaica Palace Hotel
Williamsfield, Port Antonio, Portland

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 72 avis sur 169." "
Note des voyageurs de 8 (Bien), d’après 57 avis sur 169." "
Note des voyageurs de 6 (Satisfaisant), d’après 16 avis sur 169." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 169." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 169." "

8,6/10

Propreté

8,4/10

Personnel et service

8,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

johan

8/10 Bien

Voyageur vérifié

Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement

10/10 Excellent

bernard, Versailles, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel de qualité dans les environs de Port Antonio (Jamaique), bien situé par rapport aux points d'intérêt touristique

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jamaica palace hotel Port Antonio Jamaique
Très belle décoration extérieure (damier noir et blanc), service soigné. Proche du lagon bleu et des 2 plages de la ville. Tarif correct.

8/10 Bien

Nadia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Jamaica Palace Hotel le 12 mai 2024
Valued guest Thank you for your review.

2/10 Horrible

Savini

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My husband and I paid extra for the superior room to be greeted by first being placed in the wrong room category and thereafter were told the hot water was not available at the time and would be fixed within a few hours. To our dismay the hot water was never fixed and we were told contradicting answers by front desk. Regrettably after paying $185 USD for this stay we had to shower in ice cold water. Not to mention the rooms were far from what is photographed on Expedia. Definitely a highly edited photo of what you really get. The room also had a very high musty scent. I complained to the manager about our poor stay and not to mention no hot water to only be told ‘well you were told on arrival there will be no hot water and it would be fixed’ it was never fixed! She also proceeded to inform us that no compensation can be issued due to us booking from a third party Expedia. This was nonsense and it is unfortunate that places like this continue to scam people.
Séjour de 1 nuit en avril 2024
Réponse de Jamaica Palace Hotel le 7 mai 2024
Valued guest. We must apologize for your inconveniences experienced with us. As explained on arrival, there was an issue with our water heater, it was also being addressed. Management offered apologies right after check in and a token offer was also expressed. After your departure we again apologized and explained that any compensation would have to be granted through Expedia as your booking was not done directly with us. We again apologize for our challenges affecting your stay.

10/10 Excellent

marlene

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peace, quiet and the feeling of being safe.
Séjour de 3 nuits en avril 2024
Réponse de Jamaica Palace le 11 mai 2024
Valued guest,We are great full to be able to provide peace and safety as apart of your stay with us. We hope to serve you again soon

10/10 Excellent

Olivia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very beautiful property. The staff was very attentive and the breakfast was good. We got the pool to ourselves on the day we decided to swim and it was clean as well. Loved the location, very close to all the beaches in Portland. Would def stay there again
Séjour de 2 nuits en avril 2024
Réponse de Jamaica Palace le 26 avr. 2024
Valued guestThank you for your kind review. We look forward to hosting you again.

10/10 Excellent

Marvin

Séjour de 3 nuits en mars 2024
Réponse de Jamaica palace le 22 avr. 2024
Valued guest.Thank you for your review.

4/10 Médiocre

Nasaria

Voyage en groupe, Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This property has so much potential. The grounds are absolutely beautiful. Gorgeous views and lush gardens. Pool is nice and large. The service is really lacking. It takes forever if you order off the a la carte menu (1 hr for a snapper fillet with french fries!) The bedroom and bathroom are really dated. You can tell nothing has been done in a long while to improve the place and it's a real shame. We won't be coming back.
Séjour de 2 nuits en avril 2024
Réponse de Jamaica Palace le 8 avr. 2024
Valued guest,We must apologize for the inconvenience you experienced on your stay with us. We would like to assure you that the delay experienced is not a consistent occurrence and hope you will give us the opportunity to serve you again with more efficiency.

8/10 Bien

Kevin

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mars 2024
Réponse de Jamaica Palace le 8 avr. 2024
Valued guest, Thank you for your review. We look forward to serving you again.

8/10 Bien

Mell

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is breathtaking, scenery beautiful.definitely will return..
Séjour de 1 nuit en mars 2024
Réponse de Jamaica Palace Hotel le 9 mars 2024
Valued guest,Thank you for your review. We look forward to serving you again.

10/10 Excellent

Robert, Claudette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The cleanliness of the property, how well kept and updated the property is and how polite and helpful the staff is.
Séjour de 7 nuits en février 2024
Réponse de Jamaica Palace le 6 mars 2024
Valued guest,Thank you for your kind review. We look forward to serving you again.

2/10 Horrible

Sulochana

Les points forts : Personnel et service
Séjour de 4 nuits en février 2024
Réponse de Jamaica Palace le 6 mars 2024
Valued guestWe are sorry that you were not satisfied with your stay. We hope to serve you again to better accommodate your needs.

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Jamaican breakfast was excellent and Christine and Yanique provided the best service you could have possibly asked for. The staff at Jamaica Palace took care of me and the family. We could not have asked for a better place to stay.
Séjour de 7 nuits en février 2024
Réponse de Jamaica Palace le 4 mars 2024
Valued guest,We appreciate your kind review. We look forward to serving you once more and thank you again for your stay with us.

10/10 Excellent

Marcia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our family had a wonderful stay at the Jamaica Palace in Portland. While the property is spectacular the gems of Jamaica Palace are the staff. Simone, Christine, Yanique and all the others whose names I did not get. You are all the benchmark of great service. Thank you for the experience.
Séjour de 7 nuits en février 2024
Réponse de Jamaica Palace Hotel le 9 mars 2024
Valued guest,We appreciate your kind review. We look forward to serving you again soon.

8/10 Bien

Dwayne

Voyage en groupe, Voyage en couple
Love the property the staffs was welcoming we love it there and will me going back
Séjour de 1 nuit en février 2024
Réponse de Jamaica Palace le 25 févr. 2024
Valued guest,Thank you for your review. We look forward to serving you again. Simone and the team

8/10 Bien

Lynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2024
Réponse de Jamaica Palace le 4 mars 2024
Valued guestThank you for your review. We appreciate you choosing us for your getaway.

8/10 Bien

Sheryl

Voyage en couple
Les points forts : Propreté et personnel et service
The room was unique (56), it was evident much thought was placed into the design and layout. The lobby area was absolutely beautiful with all the art.
Séjour de 1 nuit en février 2024
Réponse de Jamaica Palace le 25 févr. 2024
Valued guest,We appreciate your feedback and we look forward to serving you again. Simone and team

10/10 Excellent

ERROL

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great property and staff
Séjour de 4 nuits en janvier 2024
Réponse de Jamaica Palace le 25 févr. 2024
Valued guest,We look forward to serving you again. Thank you for your kind review.Simone and team

10/10 Excellent

ERROL

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Jamaica Palace le 3 févr. 2024
Valued guest,Thank you for review. We hope to serve you again. Simone and team

8/10 Bien

ROBERT

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Jamaica Palace Hotel le 27 janv. 2024
Valued guestThank you for your kind review. We hope to serve you again soon.

8/10 Bien

Angela

Voyage en couple
Spent couple days. Really peaceful. Staff friendly and helpful. Would definitely recommend and revisit.
Séjour de 2 nuits en janvier 2024
Réponse de Jamaica Palace le 25 févr. 2024
Valued guest,Thank you for your feedback. We hope to serve you again.Simone and team

8/10 Bien

Lorna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Approach road terrible but not the fault of the hotel
Séjour de 3 nuits en janvier 2024
Réponse de Jamaica palace le 3 févr. 2024
Valued guest,We appreciate your review. We hope to serve you again. Simone and the team

10/10 Excellent

Eric

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My favorite place to stay when visiting Jamaica.
Séjour de 6 nuits en janvier 2024
Réponse de Jamaica palace le 3 févr. 2024
Valued guest Eric, We appreciate you choosing us. Come back home soon. Simone and team

10/10 Excellent

Carrie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Jamaica Palace le 9 janv. 2024
Valued guest,Thank you for your kind review.

8/10 Bien

George

Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Jamaica Palace le 15 janv. 2024
Valued guest,Thank you for your review.

10/10 Excellent

Heather

Voyage en couple
Les points forts : Propreté et équipements
Pleasant property, clean with reasonably up to date fixtures. WiFi slightly slow during our stay, and check in is manual however a convenient option at reasonable rates.
Séjour de 1 nuit en décembre 2023
Réponse de Jamaica Palace le 22 déc. 2023
Valued guest,Thank you for your kind response. We look forward to serving you again.

10/10 Excellent

Margaret

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I of the most beautiful hotels, i have ever stayed in. The staff are kind ,helpful and go the extra mile.
Séjour de 8 nuits en novembre 2023
Réponse de Jamaica Palace Hotel le 28 nov. 2023
Valued Guest,Thank you for your kind review. We hope to serve you again.

8/10 Bien

JOHN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peaceful place, nice decoration and the best was the staff 👍
Séjour de 1 nuit en novembre 2023
Réponse de Jamaica Palace Hotel le 28 nov. 2023
Valued guest,Thank you for your kind review, we appreciate you and look forward to serving you again.

8/10 Bien

robin

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Very beautiful property. Peaceful ambiance.
Séjour de 2 nuits en novembre 2023
Réponse de Jamaica Palace Hotel le 13 nov. 2023
Valued guest,Thank you for your kind review. We look forward to serving you again. Simone and team

10/10 Excellent

Karison

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything went well, an elevator would be a great addition 👌
Séjour de 3 nuits en octobre 2023
Réponse de Jamaica Palace Hotel le 28 oct. 2023
Valued guest,Thank you for your kind review. We hope to serve you again soon.Simone and team

8/10 Bien

Salim

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very charming and welcoming Hotel.
Séjour de 5 nuits en octobre 2023
Réponse de Jamaica Palace Hotel le 23 oct. 2023
Valued guest,Thank you for your kind review.Simone and team

10/10 Excellent

Karison

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything qas good!
Séjour de 2 nuits en octobre 2023
Réponse de Jamaica Palace Hotel le 23 oct. 2023
Valued guest,Thank you for your kind review.Simone and team

10/10 Excellent

Pamela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Little pricey Construction in room next door very loud But staff where awesome 👏 Miss Simone does an outstanding job‼️‼️🇯🇲💛
Séjour de 3 nuits en octobre 2023
Réponse de Jamaica Palace Hotel le 21 oct. 2023
Valued guest,Thank you for your review. We look forward to serving you again.Simone and Team

10/10 Excellent

Ian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A beautiful haven to explore the wonderful East end of Jamaica
Séjour de 19 nuits en septembre 2023
Réponse de Jamaica Palace Hotel le 11 oct. 2023
Dear Valued guest,Thank you for your review. We look forward to serving you again.Simone and team

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Jamaica Palace Hotel le 20 sept. 2023
Valued guest,Thank you for your review. Simone and team

10/10 Excellent

Jasmine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jamaica Place is so intimate and relaxing all staff were extremely polite and welcoming. I will visit again and again. Even though we travelled 8 hours to drive there.
Séjour de 1 nuit en août 2023
Réponse de Jamaica Palace le 17 sept. 2023
Valued guest,Thank you for your review. We appreciated the distance you travelled to stay with us. We look forward to serving you again for longer. Simone and team

4/10 Médiocre

Lorna

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en septembre 2023
Réponse de Jamaica Palace le 12 sept. 2023
Valued guest,Thank you for your feedback. We are sorry we did not meet your expectations and hope to have the opportunity to serve you again.

8/10 Bien

Micheala

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer service all round. From front desk, to managers to bar staff and servers. Was really quiet as not many guests when we stayed which made it a nice relaxing experience. Roads leading to the property are quite bad as they are currently fixing them. Overall food was good (enjoyed dinner and breakfast) but lunch options could be improved.
Séjour de 1 nuit en août 2023
Réponse de Jamaica Palace le 8 sept. 2023
Valued guest,Thank you for your kind review. We hope to serve you again soon. Simone and the team.

10/10 Excellent

Andrea

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was clean and kept in immaculate condition. The rooms and the bathrooms were very clean. Each day the housekeeping staff did a superb job in keeping the rooms clean. Jennifer, the supervisor of the housekeeping team, was awesome! The Chefs and the dining room team gave superior service and the meals were delicious and divine. Ms. Campbell and the front office team were very welcoming and made sure to cater to each guest’s needs. The grounds of the hotel are kept in pristine condition and the pool in the shape of Jamaica is one of the biggest and best kept pools I have seen. My stay at this hotel was wonderful!
Séjour de 3 nuits en août 2023
Réponse de Jamaica Palace Hotel le 4 sept. 2023
Hi Andrea,Thank you so much for your kind review. We look forward to serving you again. Simone and the team

8/10 Bien

Louis

Les points forts : Propreté et personnel et service
We enjoyed our stay. The only issue was the Road condition leading to and from the hotel and this really had nothing to do with the hotel.
Séjour de 3 nuits en août 2023
Réponse de Jamaica Palace le 13 août 2023
Valued guest,Thank you for your review, we hope to serve you again.

4/10 Médiocre

Collette

Les points forts : Personnel et service
Les points faibles : Équipements
DO NOT BOOK THIS HOTEL!! THIS IS THE WORST HOTEL I HAVE EVER STAYED, and I have stayed in many. 1. There are no AC in the dining/restaurant or Lobby 2. You are not allowed to have visitors to your rooms although this is not an all inclusive hotel with any amenities. 3. If you would like your guest to come to your room it is US$66 - for day pass - not stay over guest. 4. Remember there are no amenities 5. The beds are musty and stuffy 6. The beds are as tough as concrete- literally. 7. They seem to have plumbing issues / the toilet doesn’t flush properly and the water backs up in the tub 8. No kettle or coffeemaker , no coffee or tea. 9. They need a new chef- food is not good at all. However, The manager, Ms Campbell, is really not bad. ( the new owner I heard is very mean and oppressive). The staff are very pleasant and courteous - the best I’ve ever met in Jamaica - but they are not cheerful, you can tell just by looking at them. As nice as they are, they seem so timid and uncomfortable.
Réponse de Jamaica Palace Hotel le 27 juil. 2023
Valued guest,We appreciate your review. With our hotel being the worst place you have ever stayed, you did extend for 1 additional night, you were also offered a refund to be elsewhere but you took great offense to this offer and decided to stay with us. Despite all your complaints and disrespect of the hotel, every request you had was met and exceeded. Not all hotels carry AC in the lobby and the restaurant but we offered exquisite service to which you can attest to first hand, from the staff as well as a safe place to stay.I appreciate your complement of the manager, but be mindful of making negative comments and slander about the owner of the establishment of whom you admit you have never met or had any contact with. We hope you have better experiences elsewhere on your journey and thank you for the opportunity to have served you

2/10 Horrible

Collette

Les points forts : Personnel et service
Réponse de Jamaica Palace le 15 juil. 2023
Thank you for your review.

10/10 Excellent

Nicole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Jamaica Palace Hotel le 3 juil. 2023
Valued guest, Thank you for your review, we look forward to serving you.Simone and the team

8/10 Bien

Karl

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a very pleasant two-day stay at Jamaica Palace. The condition of the property and facilities was excellent. Our only "gripe" was with the food; quality of preparation which can stand to be improved. This is the only area I'd give a merely OK rating.
Séjour de 2 nuits en juin 2023
Réponse de Jamaica Palace Hotel le 15 juin 2023
Valued guest, Thank you for your review. We will make every effort to improve on our areas of weakness. We look forward to serving you again.

6/10 Satisfaisant

FEVEN

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel
The rooms were nice and clean, the bed is a bit stiff. It would also be nice to have more of a variety in terms of food and if it could stay open a little bit later. The pool also closes early, at 6. The hotel employees were all very nice and helpful .
Séjour de 4 nuits en juin 2023
Réponse de Jamaica Palace le 15 juin 2023
Valued guest,Thank you for your review. We will make every effort to improve where we can. We look forward to serving you again.Simone and the team

8/10 Bien

Serena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Jamaica Palace Hotel le 15 juin 2023
Thank you for your review.

8/10 Bien

Geordon

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was really nice and cozy. Would definitely go back.
Séjour de 2 nuits en juin 2023
Réponse de Jamaica Palace Hotel le 15 juin 2023
Thank you for your review

8/10 Bien

Vanessa

Voyage en couple
Les points forts : Propreté et personnel et service
Road work in process,dusty ruff road
Séjour de 2 nuits en mai 2023
Réponse de Jamaica Palace Hotel le 15 juin 2023
Valued guest,We understand that inconvenience more than you know. Thank you for staying with us, we hope to serve you again.