« The staff at Rotana Palma Bay are extremely friendly, polite and very helpful.
The reception team are very welcome and helpful. Ayoub arranged for a sea view room and was very punctual with time. Another staff member from the reception had kindly ordered Kushary on my behalf after I requested his assistance because I couldn't make the order. His name is maybe Mahmoud, I was so happy with the Kushary and Mahmoud helped me try it.
Room service staff, Hadi and Mohammed werevery helpful and...
« We just came back from a 4 day stay at Seven Seasons at the end of May 2024. El Alamein is an hour away from Alexandria, which wasn’t something we hadn’t fully realised until we got there. Also, it was not peak season so many things were not fully operating, like the Aqua Park. The apartment we stayed in was far away from the nearest pool so we needed to be driven there. The apartment, although nicely done up with modern facilities, was a little dusty when we got there and essential amenities...
« Overall, we had a good stay at Ghazala. The beach is absolutely gorgeous, with a protected cove that breaks the waves and makes swimming very pleasant. The property is clean, the weather was beautiful, and most of the staff were very kind and hardworking.
We were happy to tip the staff, although experiences varied—some were very gracious and modest about it, while a few approached us quite directly expecting a tip, which could feel uncomfortable.
The food was average, about 5/10 for us....
« Customer service great bu the stuff needs training and more experience to Handel good hotels,plus you feel like you are in government place has no owner »
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