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Avis sur Courtyard by Marriott Portland City Center

3.5 out of 5
Courtyard by Marriott Portland City Center
550 SW Oak Street, Portland, OR

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 598 avis sur 1032." "
Note des voyageurs de 8 (Bien), d’après 245 avis sur 1032." "
Note des voyageurs de 6 (Satisfaisant), d’après 106 avis sur 1032." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 1032." "
Note des voyageurs de 2 (Horrible), d’après 43 avis sur 1032." "

8,8/10

Propreté

9,2/10

Personnel et service

8,2/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Corinne

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Concernant le restaurant sur place, nous avons essayé le déjeuner et c'etait très decevant. Certains des aliments pour lesquels nous avons payé et qui devaient être dans l'assiette n'y étaient pas, car il n'y en avait plus en cuisine. De plus, le prix de l'assiette était très cher.
Réponse de RDO le 8 févr. 2024
Thank you for your kind rating despite your experience in our restaurant. We hope your stay was comfortable!

4/10 Médiocre

Lecaplain

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Chambre pas très propre, le Menage pas fait pendant notre séjour 🙁
Séjour de 2 nuits en août 2023
Réponse de Courtyard Portland City Center Team le 5 sept. 2023
Lecaplain,We recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. We have shared with our housekeeping leaders to ensure this is an isolated incident.

10/10 Excellent

Oceane

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2022
Réponse de FDA le 31 mars 2022
Thank you, Oceane, for the 10 / 10 review, much appreciated! We look forward to seeing you again during a future visit to Portland.

10/10 Excellent

Andrea

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would stay here again
Séjour de 1 nuit en mai 2024

8/10 Bien

Katie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel itself was clean and safe. Staff was very nice and accommodating. Close to midtown beer gardens which had great food truck options and was a safe space to hang out. City of Portland itself needs help and wouldn’t recommend walking around far.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

judith

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had to pay for parking. Bad area.
Séjour de 3 nuits en mai 2024

8/10 Bien

Jessica

Les points forts : Propreté
Séjour de 2 nuits en mai 2024

10/10 Excellent

Marilyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and helpful staff. Restaurant could have more choices .
Séjour de 1 nuit en mai 2024
Réponse de Tucker Nadal le 25 mai 2024
Dear Marilyn,Thank you for taking the time to share your feedback. We always love to hear when our guests enjoyed their stay. We hope to see you again when your travels bring you back to the area!Regards,Tucker Nadal

6/10 Satisfaisant

Carol

Voyage en couple
Shower pan was slippery, coffee maker was dirty, did not use it, no bottle water on the room, we had to ask for.
Séjour de 1 nuit en mai 2024
Réponse de A le 25 mai 2024
Thank you for your feedback, Carol, we are disappointed to learn that your stay did not meet your expectations, or ours. Insights like these are invaluable and help our staff to continually improve our services. We hope you will provide us a future opportunity to show you our true abilities.

10/10 Excellent

Gisela Stefania

Your staff very helpful
Séjour de 3 nuits en mai 2024
Réponse de Tucker Nadal le 23 mai 2024
Dear Gisela,Thank you for taking the time to share your feedback. We always love to hear when our guests enjoyed their stay. It is our hope you return to stay with us in the future! Regards,Tucker Nadal

8/10 Bien

sock

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Closing to shopping
Séjour de 1 nuit en mai 2024
Réponse de A le 23 mai 2024
Thank you for the review. We appreciate your feedback and hope to see you during your next trip to Portland!

10/10 Excellent

Emily

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean! Great staff! Loved the shower!
Séjour de 1 nuit en mai 2024
Réponse de A le 23 mai 2024
Thank you, Emily, for the wonderful review. We appreciate your feedback and are excited to see you during your next trip to Portland!

6/10 Satisfaisant

Nasen

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 2 nuits en mai 2024
Réponse de Tucker Nadal le 22 mai 2024
Thank you for taking the time to chare your feedback!

10/10 Excellent

Priscilla

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking was a problem.
Séjour de 1 nuit en mai 2024
Réponse de Tucker Nadal le 22 mai 2024
Dear Priscilla,Thank you for taking the time to chare your feedback! I completely understand your frustrations and hope that all other aspects of your stay were great. We hope to see you again in the future! Have a great day!Regards,Tucker Nadal

8/10 Bien

Patrick

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Bedsheets still a little dirty. Some colored stain. Staff are nice and helpful
Séjour de 2 nuits en mai 2024
Réponse de Tucker Nadal le 22 mai 2024
Patrick,Thank you for taking the time to share your feedback. We have shared your feedback with our staff to ensure the items mentioned are addressed. We hope you return to stay with us in the future!Regards,Tucker Nadal

10/10 Excellent

Karly

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing! You have a new fan! Friendly staff, every single one. Super clean room, comfy beds (ooolala!). Restaurant served until 11 pm, the limited late night menu was perfect ! GF and veg options as well as meaties. Splendid breakfast! Anthony valet is The. Bomb, Amber & Fernando in the restaurant, Tucker managed, every housekeeper we met. Truly a wonderful wonderful (did I mention wonderful) experience. We’ll be back!
Séjour de 1 nuit en mai 2024
Réponse de Front Desk le 20 mai 2024
Hello Karly,We are so happy to hear that your stay was wonderfully wonderful! I have shared all of the feedback to the appropriate department. We hope you choose to stay with us during your next trip to Portland so we can give you another Wonderful stay!

10/10 Excellent

Amal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great experience!
Séjour de 1 nuit en février 2024
Réponse de Tucker Nadal le 16 mai 2024
Dear Amal,Thank you for taking the time to share your feedback! We are always delighted to hear when our guests enjoyed their stay. It is our hope you are able to return and stay with us in the future. Regards,Tucker Nadal

8/10 Bien

Samantha

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were very helpful and always ready to answer questions. Was very close to transit lines which made it easy to get around
Séjour de 5 nuits en mai 2024
Réponse de Tucker Nadal le 16 mai 2024
Dear Samantha,Thank you for taking the time to share your feedback. We hope to see you again when your travels bring you back to the area! Have a great day!Regards,Tucker Nadal

8/10 Bien

gerardo

Voyage en famille, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The staff was great. The bed was really comfortable. We always stay at Marriott hotels. This one tho, is not up to Marriott standards. Is not that is dated, but you can see the wear and tear throughout the hotel. The furniture in the lobby looked worn out and the room was dirty with finger prints and liquid splashes. Lobby furniture was also stained. Room furniture was worn out. I was surprised to see that the shower was one of those shower stall inserts with a really bad caulking job. Other Marriotts have nice ceramic tile. The baseboards in the room and throughout hotel were dusty and dirty like they hadn't been cleaned in a long time. Carpets had stains. We stayed 3 nights so every night I noticed something different. Room service was only done once. Hotel policy, we were told. Valet only parking, is a little pricey, but that's what you get in Portland since parking is limited in that city.
Séjour de 3 nuits en mai 2024
Réponse de Tucker Nadal le 14 mai 2024
Dear Gerardo,I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Regards,Tucker Nadal

10/10 Excellent

Ariana

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All of the staff members were super friendly and helpful! The view from the 16th floor is incredible. Lots of food within walking distance.
Séjour de 6 nuits en mai 2024
Réponse de Tucker Nadal le 14 mai 2024
Thank you for taking the time to share your feedback!

10/10 Excellent

Oliver

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The shop in the lobby could use a restock, but it was good otherwise
Séjour de 2 nuits en mai 2024
Réponse de Tucker Nadal le 14 mai 2024
Dear Oliver,Thank you for taking the time to share your feedback. It is always encouraging to hear when our guests enjoyed their stay. We hope to see you again when your travels bring you back to the area!Regards,Tucker Nadal

8/10 Bien

Krisch

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Tucker Nadal le 14 mai 2024
Dear Krisch,Thank you for taking the time to share your valued feedback. We hope to see you again when your travels bring you back to the area! Regards,Tucker Nadal

10/10 Excellent

Eric L

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Tucker Nadal le 14 mai 2024
Dear Eric L,Thank you for taking the time to share your feedback. We are always delighted to hear when our guests enjoyed their stay. It is our hope you are able to return and stay with us in the future. Once again thank you for taking the time to share your feedback. Regards,Tucker Nadal

8/10 Bien

Alejandro, San Jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Tucker Nadal le 9 mai 2024
Dear Alejandro,Thank you for taking the time, to share your feedback. We always love to hear when our guests enjoyed their stay. We hope to see you again in the future!Regards,Tucker Nadal

10/10 Excellent

Audrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I liked how quick and easy check in and check out was I liked the tv options and the walkability to the shops and food on burnside as well as cvs!
Séjour de 3 nuits en mai 2024
Réponse de A le 7 mai 2024
Hello Audrey! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded. We look forward to seeing you during a future visit to Portland.

8/10 Bien

Marcus

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
H
Séjour de 1 nuit en avril 2024
Réponse de A le 8 mai 2024
Thank you, Marcus, for the review. We appreciate your feedback and hope to see you during your next trip to Portland!

8/10 Bien

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Staff were nice. Food was really good and convenient. Lots of shops and restaurants nearby. The only reason not perfect was because the room bathroom could’ve been a bit cleaner and the room view was not the best but otherwise would totally recommend. Prime spot.
Séjour de 1 nuit en mai 2024
Réponse de A le 8 mai 2024
Hello Jessica! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded. We're sorry to hear the bathroom wasn't up to standards but we appreciate you bringing these issues to our attention so we can do better in the future. We look forward to seeing you during a future visit to Portland.

8/10 Bien

Liliia

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There is no public parking
Séjour de 2 nuits en avril 2024
Réponse de A le 8 mai 2024
Thank you for sharing your feedback, Liliia, we are happy you enjoyed your visit. It’s unfortunate that our valet parking option didn’t meet your expectations. On a positive note, our City Center location offers various parking alternative, as well as public transport options, for our guests to choose from. We do hope you come stay with us again!

8/10 Bien

Ilana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Team le 3 mai 2024
Thank you for this review of our Hotel! We are very pleased that your stay met your expectations, as well as ours. We hope you choose to stay with us during your next trip to Portland.

8/10 Bien

Ellen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de Front Desk Team le 3 mai 2024
Hello, Ellen. Thank you for this review of the hotel. We appreciate the feedback and hope you stay with us again during your next visit to Portland.

4/10 Médiocre

Tomasz

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This hotel has beds so tall you need a step-up stool tp climb it safely. Not a safe setup for disabled travelers.
Séjour de 7 nuits en avril 2024
Réponse de Regards, Jennifer C le 2 mai 2024
Hello Tomasz, thank you so much for your feedback regarding your stay. We will certainly review your feedback to ensure guest comfort. We value your input.

8/10 Bien

Marcelo

Les points forts : Personnel et service
Séjour de 3 nuits en avril 2024
Réponse de Regards, Jennifer C le 2 mai 2024
Hello Marcelo, thank you for rating your stay. We hope to welcome you back soon and ensure your stay is five stars!

10/10 Excellent

MARIVIC

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome place to stay!
Séjour de 1 nuit en avril 2024
Réponse de A le 29 avr. 2024
Hello Marivic! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded. We look forward to seeing you during a future visit to Portland.

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property located close to everything in the downtown.
Séjour de 4 nuits en avril 2024
Réponse de See you soon, Jennifer C le 2 mai 2024
Hello Stephen, I enjoyed reading your feedback. Thank you for recommending us when anyone visits Portland, OR.

10/10 Excellent

Yoshitomo

Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 20 mai 2024
Hello,Thank you for the review of your stay. It is appreciated. We hope you had safe travels back and that you choose to stay with us again during your next trip to Portland.

10/10 Excellent

Kaitlyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de A le 29 avr. 2024
Thank you, Kaitlyn, for the wonderful review. We appreciate your feedback and are excited to see you during your next trip to Portland!

6/10 Satisfaisant

Michaela

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de A le 29 avr. 2024
Thank you for your feedback, Michaela, we are disappointed to learn that your stay did not meet your expectations, or ours. Insights like these are invaluable and help our staff to continually improve our services. We hope you will provide us a future opportunity to show you our true abilities.

10/10 Excellent

Sanpreet

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was very clean, front desk was very helpful, and location downtown was convenient.
Séjour de 1 nuit en avril 2024
Réponse de A le 28 avr. 2024
Hello Sanpreet! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded. We look forward to seeing you during a future visit to Portland.

4/10 Médiocre

Jan Krista

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Propreté
Upon check in, I was informed that we were upgraded but seemed like a downgrade when we entered our room. We got a view of the wall on the 8th floor. Felt like being in a jail cell with that wall view. Bathroom floor and shower floors had lots of hairs from previous guest so it was gross. We were too tired from a long drive to make a complaint and move to another room. The central location is the only redeeming factor of this hotel, plus the kind staff in the bar who gave me hot water when I requested. She kindly put it in a thermos and gave me mugs to bring to my room. The two ladies at the reception looked at me as if I have three heads when I asked for a kettle to make hot water. Have they never heard of this simple household device used by humans for centuries?? Overall, will not recommend. There are better hotels in the vicinity that gives better value for your hard-earned money.
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Team le 26 avr. 2024
Thank you for your feedback, Jan Krista, we are saddened to hear your stay did not meet your expectations, or ours. We take all feedback very seriously and relay the concerns to the appropriate department. Insights like these are invaluable and help our staff to continually improve our services. We hope you stay with us again the future so we are able to show you our true abilities.

10/10 Excellent

Jennifer

Séjour de 1 nuit en avril 2024
Réponse de Tucker Nadal le 16 mai 2024
Dear Jennifer,Thank you for taking the time to share your feedback. It is always encouraging to hear when our guests enjoyed their stay. It is my hope you are able to return and stay with us in the future. Have a great day!Regards,Tucker Nadal

10/10 Excellent

Maura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de A le 27 avr. 2024
Thank you Maura, for the wonderful review. We appreciate your feedback and are excited to see you during your next trip to Portland!

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de A le 26 avr. 2024
Thank you, Michael, for the wonderful review. We appreciate your feedback and are excited to see you during your next trip to Portland!

10/10 Excellent

Ginessa

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great stay very comfortable, clean, and inviting place to be.
Séjour de 3 nuits en avril 2024
Réponse de A le 26 avr. 2024
Hello Ginessa! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded. We look forward to seeing you during a future visit to Portland.

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I enjoyed the stay~
Séjour de 4 nuits en avril 2024
Réponse de A le 26 avr. 2024
Thank you, Robert, for the wonderful review. We appreciate your feedback and are excited to see you during your next trip to Portland!

10/10 Excellent

Carlos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de A le 26 avr. 2024
Thank you Carlos, for the wonderful review. We appreciate your feedback and are excited to see you during your next trip to Portland!

10/10 Excellent

Darrin

Voyage en groupe
Friendly staff. Clean rooms. Good gym
Séjour de 1 nuit en avril 2024
Réponse de A le 23 avr. 2024
Hello Darrin! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded. We look forward to seeing you during a future visit to Portland.

10/10 Excellent

Oscar

Séjour de 1 nuit en avril 2024
Réponse de Tucker Nadal le 14 mai 2024
Dear Oscar,Thank you for taking the time to share your feedback. It is always encouraging to hear when our guests enjoyed their stay. We hope to see you again when your travels bring you back to the area!Regards,Tucker Nadal

4/10 Médiocre

Junko

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de A le 23 avr. 2024
Thank you for your feedback, Junko, we are disappointed to learn that your stay did not meet your expectations, or ours. Insights like these are invaluable and help our staff to continually improve our services. We hope you will provide us a future opportunity to show you our true abilities.

10/10 Excellent

Vijayta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love this this place
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Team le 20 avr. 2024
Hello Vijayta. I am very happy to hear about your positive stay at the hotel! We take pride in making a safe, comfortable, and FUN place for people to visit. We hope you choose us for your next trip to Portland OR. Take care, and we hope to see you soon.

10/10 Excellent

Renee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean as always.
Séjour de 2 nuits en avril 2024
Réponse de A le 19 avr. 2024
Hello Renee! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded. We look forward to seeing you during a future visit to Portland.