Hello Dawn and thank you for your review. I, sincerely, appreciate your comments. I am in agreement with your solution and the hotel has been working on a project to fill in the pool and convert to a green space. This is a process that involves several entities and permissions, hence it takes time to resolve. Please note that it is an outdoor pool that, if in use, would only be open June through August. Thus, it would not have been available during your stay. Our official website does not indicate that we have a pool and I am sorry that you were not aware of this when booking your reservation. Respectfully yours,

Dear Colin,We are very sorry to hear the room did not meet your expectations, and we appreciate your feedback. We are looking into what repair the heater might need as a result.

Hello Jennifer and thank you for taking the time to provide us a review. Please know that while we would have liked to have been able to provide you with your requested parking, we must comply within our legal restrictions. Hampton Inn- Portland (Oregon) Airport leases their land from the Port of Portland/Portland International Airport. The lease agreement does not permit the hotel to compete with their parking, thus we cannot provide parking beyond one's stay date unless it is sold in the proper manner. Third party agencies are aware of this restriction. The hotel does offer "parking packages" that must be booked directly with the hotel or via their official Hampton by Hilton website. It cannot be applied to any other type of rate plan. The hotel is also restricted to no more than 14 days of extended parking. We have two packages available. We welcome the opportunity to speak with you directly for any additional questions or concerns and truly hope that you are enjoying your trip. Thank you again,