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Avis sur Village Hotel Portsmouth

4 out of 5
Village Hotel Portsmouth
Lakeshore Drive, Portsmouth, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 463 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 330 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 117 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 63 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 28 avis sur 1001." "

8,8/10

Propreté

8,6/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Valérie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable nuit, on a pas eu ke temps d’utiliser la piscine mais c’est un vrai plus très agréable. L’entrée de l’hôtel est déroutant car on arrive dans un hall qui déssert un grill, un café et la salle de sport. Mais comme tout est sur place le concept est très intéressant.
Séjour de 1 nuit en février 2024
Réponse de Jimmy le 17 févr. 2024
Dear Valerie, Thank you for taking the time to share your review, we hope to see you again. Kind regards,

8/10 Bien

Jimmy

Séjour de 1 nuit en décembre 2022
Réponse de Jimmy le 22 déc. 2022
Dear Jimmy, Thank you for sharing your feedback. We hope to see you again soon. Kind regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice, comfort, good situation ......................................................................................
Séjour de 1 nuit en juillet 2019
Réponse de Kelly le 9 août 2019
Hi Anonymous, Thanks so much for the great review! I am glad that you enjoyed your stay with us and I look forward to welcoming you back in the near future. Kind regards,

6/10 Satisfaisant

Geraldine

Les points forts : Propreté et personnel et service
peut mieu xfaire
la salle de sport et la tente de gym tonic à l'extérieur sont TRES bruyant. Dommage car locaux modernes et plaisants
Séjour de 1 nuit en octobre 2018
Réponse de Kelly le 14 déc. 2018
Hi Geraldine, thank you for leaving such a positive review! I am so glad that you enjoyed your stay. I look forward to welcoming you back in the near future. Kind regards,

10/10 Excellent

neil

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great service with staff that was willing to help only a short drive from some really nice spots
Séjour de 2 nuits en mai 2024

8/10 Bien

Richard

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Whilst this hotel in many ways is excellent and to be recommend our sleep was disturbed throughout the night by children screaming and shouting in the corridors. The rooms are very comfortable and food excellent
Séjour de 1 nuit en mai 2024
Réponse de Jimmy le 24 mai 2024
Dear Richard, Thank you for sharing your review, I would like to extend my apologies for the noise disturbance during your time with us. Kind regards,

8/10 Bien

Ana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is very nice, but there was some noise- very loud knocking the whole night
Séjour de 1 nuit en mai 2024
Réponse de Jimmy le 24 mai 2024
Dear Ana, Thank you for taking the time to share your feedback. Kind regards,

10/10 Excellent

Andri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Well designed rooms , excellent dining area, friendly staff, good sport facilities.
Séjour de 1 nuit en mai 2024
Réponse de Jimmy le 24 mai 2024
Dear Andri, Thank you for sharing your feedback. We hope to see you again. Kind regards,

4/10 Médiocre

Peter

Les points faibles : Infrastructures et conditions de l’hébergement
Very small rooms. I was only single occupant of room, but had to use desk for my single piece of luggage. Price was high for what was provided. One of the reception person's manner seemed a little abrupt !
Séjour de 3 nuits en mai 2024
Réponse de Jimmy le 15 mai 2024
Dear Peter, Thank you for sharing your review. I would like to extend my apologies that we did not get everything right on this occasion. Kind regards,

10/10 Excellent

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel, beds really comfortable. Enjoyed our stay here.
Séjour de 1 nuit en mai 2024
Réponse de Jimmy le 15 mai 2024
Dear Susan, Thank you for your kind review, we hope to see you again. Kind regards,

10/10 Excellent

dr s

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Lauren at the reception was efficient and friendly. Although we booked last minute hotel managed to give adjacent rooms and even better was 1 of the rooms was wheelchair accessible which was very helpful as my son is a wheelchair user. Great pool and sauna
Séjour de 1 nuit en avril 2024
Réponse de Jimmy le 13 avr. 2024
Dear Dr S, Thank you for taking the time to share your review and for recognising one of our team members. We are so pleased to see that you had a great stay and hope to see you again soon. Kind regards,

10/10 Excellent

Imad

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was amazing 🤩❤️definitely coming back again
Séjour de 1 nuit en mars 2024
Réponse de Jimmy le 1 avr. 2024
Dear Imad, Thank you for taking the time to share your review. I am so thrilled that you had a great time with us. We hope to see you again. Kind regards,

6/10 Satisfaisant

Al

Voyage en couple
Les points forts : Équipements
Was clean and tidy, decent staff. Rooms nothing special and restaurant expensive for what you got. Apparently the chef can’t add bacon to a burger as he’s a bit ‘stuck in his ways, and unapproachable’ ….
Séjour de 1 nuit en mars 2024
Réponse de Jimmy le 5 mars 2024
Dear Al, Thank you for taking the time to share your feedback. I would like to extend my apologies that we didn't get everything right on this occasion and that the issues you have mentioned in the Pub & Grill were not dealt with in a more appropriate manner. I hope this has not put you off of visiting Village in the future. Kind regards,

10/10 Excellent

Carissa

Séjour de 3 nuits en février 2024
Réponse de Jimmy le 23 mars 2024
Dear Carissa, Thank you for taking the time to share your review. I am so pleased to see that you had a great stay with us. We hope to see you again soon. Kind regards,

10/10 Excellent

Wayne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel for a short stay. Plenty of on site facilities. Comfy bed and stylish room
Séjour de 1 nuit en décembre 2023
Réponse de Jimmy le 28 févr. 2024
Dear Wayne, Thank you for sharing your review. We hope to welcome you back to Village Portsmouth again in the future. Kind regards,

8/10 Bien

Jaki

Séjour de 1 nuit en février 2024
Réponse de Jimmy le 22 févr. 2024
Dear Jaki, Thank you for sharing your feedback. Kind regards,

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Jimmy le 22 févr. 2024
Dear Michael, Thank you for your review, we hope to see you again. Kind regards,

10/10 Excellent

Jaydan

Séjour de 1 nuit en février 2024
Réponse de Jimmy le 17 févr. 2024
Dear Jaydan, Thank you for sharing your review. I am so pleased you had a great stay, we hope to see you again. Kind regards,

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel stay
Lovely hotel. Staff were friendly. Room was stylish.
Séjour de 1 nuit en février 2024
Réponse de Jimmy le 17 févr. 2024
Hello, Thank you for sharing your review, we hope to see you again. Kind regards,

8/10 Bien

Ashley

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Jimmy le 17 févr. 2024
Dear Ashley, Thank you for sharing your review. Kind regards,

10/10 Excellent

Wendy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel, food and staff really good.
Séjour de 1 nuit en février 2024
Réponse de Jimmy le 17 févr. 2024
Dear Wendy, I am so pleased to see that you had a great stay with us, we hope to see you again. Kind regards,

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Jimmy le 17 févr. 2024
Dear Jonathan, Thank you for your feedback. Kind regards,

8/10 Bien

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fair standard
Réponse de Jimmy le 17 févr. 2024
Dear Andrew,Thank you for sharing your feedback.Kind regards,

6/10 Satisfaisant

claire

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Disappointed.
Myself and my dad have now stayed here while visiting the QA hospital. The hotel is clean and modern and the staff helpful. It has a good combination of quick independent service and having a friendly face to help those who might need it. I utilised the Club rooms which meant I had access to the health facilities and classes. Unfortunately one of the classes I wanted wasn't available, I had enquired a few days before but didn't receive a reply. My biggest problem, and what actually spoilt the stay was the excessively loud music and PA system used by the outside 'pod' at 8am. It woke me up on the 5th floor with my windows closed. The class instructor was so loud I could hear the instructions over the music, at 8am-on the 5th floor! I booked to stay because I really needed sleep and this was an awful way to start my day. I later used the same outside pod for a class and there is absolutely no need to have such a loud system in such a small space especially at that time in the morning. If I had booked a hotel in the city above a bar or club it would understandable. I have now used the pool and facilities (sauna etc) twice and wonder if it might be better to have a cap or booking system to limit the number of users in that space as it's very, very busy. Or even a traffic light system to warn guests how many people are currently in that area so you could avoid the up and down journey to the changing rooms if over populated.
Séjour de 1 nuit en janvier 2024
Réponse de Jimmy le 27 janv. 2024
Dear Claire, Thank you for taking the time to detail your feedback. I would like to extend my sincerest apologies for the noise disturbance you experienced, I completely understand your frustrations and thank you for your suggestions on how we can continue to make improvements. Kind regards,

10/10 Excellent

Lee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Jimmy le 26 janv. 2024
Dear Lee, Thank you for sharing your feedback, so pleased to see you had a great stay! Kind regards,

8/10 Bien

Rocky

Les points forts : Propreté, personnel et service, confort de la chambre
Over all good
Stay was very good but we stayed on the 3rd floor and the gym on 1st floor plays the music so loud that you can hear it on the 3rd floor at 8am in the morning i feel sorry for people on the 2nd floor music should not be on that loud till about 11am
Séjour de 2 nuits en janvier 2024
Réponse de Jimmy le 23 janv. 2024
Dear Rocky, Thank you for your feedback. I am pleased that overall you enjoyed your time with us. I do apologise for any inconvenience caused by the noise disturbance. Kind regards,

6/10 Satisfaisant

Mike

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Saturday night
No water in room. Sauna and steam room not hot. Room was very clean. Great shower.
Séjour de 1 nuit en janvier 2024
Réponse de Jimmy le 23 janv. 2024
Dear Mike, Thank you for sharing your review. I would like to extend my apologies that we did not get everything right on this occasion. I hope this has not put you off of visiting us again in the future. Kind regards,

6/10 Satisfaisant

Mike

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
I stay in the village hotels on numerous occasions, and normally find them fine. I did try and get my room serviced on 3 occasions, but it was never done even though the card was on the door, I did get an apology from the help site. It also seems that they've stopped their premium sky tv services in the rooms, I did enjoy watching the F1 or Golf channel but they and others are no longer showing.
Séjour de 3 nuits en janvier 2024
Réponse de Jimmy le 11 janv. 2024
Dear Mike, Thank you for your review. I would like to extend my apologies that we did not get everything right on this occasion. Kind regards,

8/10 Bien

HELEN

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a great time in a clean well run hotel with convenient parking and location. The room was very small. All the rooms are the same size. It is so small one of us had to sit on the bed while the other unpacked. This will be our debate before booking again 😏
Séjour de 1 nuit en janvier 2024
Réponse de Jimmy le 11 janv. 2024
Dear Helen, Thank you for taking the time to share your feedback. Kind regards,

8/10 Bien

Kyle

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Jimmy le 11 janv. 2024
Dear Kyle, Thank you for sharing your review. Kind regards,

2/10 Horrible

Emma

Voyage d’affaires
Les points faibles : Propreté
Wow I have never complained before but this is just awful - this stay had not been idea to set up for a busy work day! Bed looked clean until turned down sheets and small hairs over it!!!!!! Not pleasant- once those were delt with I thought it would be fine! Only the room is like a sound box- I could hear the people either side in the shower, people above walking around (like fairy elephants) and and then the road noise and car park noise from outside - I was on the 3rd floor! Then at 6:30am or so I had the delights of the spin class blaring out from outside- it woke me up with a shock as if I was in a night club - base banging ‼️ do not stay if you want to sleep!!!!
Séjour de 1 nuit en janvier 2024
Réponse de Jimmy le 11 janv. 2024
Dear Emma, Thank you for your feedback. I would like to extend my sincerest apologies that your stay with us was not to the high standard it should have been. Please be assured that the your comments will be further reviewed within the relevant departments so improvements can be made. Kind regards,

10/10 Excellent

kevin

Voyage en couple
Les points forts : Équipements
This hotel was lovely from start to finish, the staff were all friendly and helpful very nice stay thank you
Séjour de 2 nuits en décembre 2023
Réponse de Jimmy le 7 janv. 2024
Dear Kevin, Thank you for your review. I am thrilled you enjoyed your time with us. Kind regards,

10/10 Excellent

Jeremy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Jimmy le 7 janv. 2024
Dear Jeremy, Thank you for your review. We hope to see you again soon. Kind regards,

8/10 Bien

Darren

Séjour de 2 nuits en décembre 2023
Réponse de Jimmy le 7 janv. 2024
Dear Darren, Thank you for your feedback. Kind regards,

10/10 Excellent

Michelle

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect
Séjour de 1 nuit en décembre 2023
Réponse de Jimmy le 7 janv. 2024
Dear Michelle, Thank you for your review, I am so pleased to see that you enjoyed your stay. Kind regards,

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parking!!!
Good stay. However, do not feel you should pay for the parking if you have paid to stay in the hotel, this should be included
Séjour de 1 nuit en décembre 2023
Réponse de Jimmy le 7 janv. 2024
Dear Paul, Thank you for taking the time to share your review.Kind regards,

10/10 Excellent

philip

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I always like to visit the village ihotel when I come to Portsmouth because I know I will get the great service and friendly staff every time.
Séjour de 1 nuit en novembre 2023
Réponse de Jimmy le 2 déc. 2023
Dear Philip, Thank you for sharing your kind review, I am pleased to hear that you continue to enjoy your time with us here at Village Portsmouth. We hope to see you again soon. Kind regards,

8/10 Bien

Martin

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Good hotel
Good hotel and nice bar. Great parking. Rooms are small and bathroom fan incredibly noisy.
Séjour de 2 nuits en novembre 2023
Réponse de Jimmy le 11 nov. 2023
Dear Martin, Thank you for taking the time to share your feedback. Kind regards,

8/10 Bien

Callum

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My first night of my stay was pretty bad,i had a 9.5hr drive from Ayrshire to Portsmouth i got there ready for a sleep but i was woken up buy a drunker sailor aront 1am binging on his door shouting Larry at the top of his lungs like Joe from impractical joker's, but other than that i had a enjoyable stay.
Séjour de 3 nuits en octobre 2023
Réponse de Jimmy le 11 nov. 2023
Dear Callum, Thank you for sharing your review. I am so sorry to hear that you were disturbed, I hope this has not put you off of staying with us again in the future. Kind regards,

10/10 Excellent

John

Séjour de 1 nuit en octobre 2023
Réponse de Host le 29 oct. 2023
Dear John, Thank you for your feedback, I am so pleased you enjoyed your stay. We hope to welcome you back to Village Portsmouth again soon. Kind regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend away
Quick weekend away. Hotel served purpose. Breakfast ok. Room comfortable.
Séjour de 2 nuits en octobre 2023
Réponse de Host le 29 oct. 2023
Dear Anonymous, Thank you for your feedback, I am so pleased you enjoyed your stay. We hope to welcome you back to Village Portsmouth again soon. Kind regards,

6/10 Satisfaisant

Tony

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Poor visit this time. Potentially my last
Unfortunately I had a few issues during this stay that made the visit potentially my last. Arriving in my room the window was wide open so the room was very cold. Thia was compounded by not being able to change the temperature so it didn't warm up. Come 6am music was turned on and up which woke me with a start. The food, wasn't the best I've had here. I nearly broke my teeth on the chicken wings, which were more quail-sized than chicken. Overall, not the best of stays
Séjour de 1 nuit en octobre 2023
Réponse de Jimmy le 18 oct. 2023
Dear Tony, Thank you for sharing your review. I would like to extend my sincerest apologies that there were a few issues which somewhat spoiled your time with us. I will certainly raise your comments with the relevant departments for further review. Kind regards,

4/10 Médiocre

Paul

Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Lovely staff … Poor rooms
Staff lovely but room dreadful . Club room one very small window in toilet was the only light . I have stopped at several village hotels such as Swansea , Wirral both of which lovely . Portsmouth not up to the normal standard and should be classed the same as Premier Inn hub.
Séjour de 1 nuit en octobre 2023
Réponse de Jimmy le 18 oct. 2023
Dear Paul, Thank you for taking to the time to share your comments, I am sorry to see that you did not like the rooms at Village Portsmouth. I hope this has not put you off of staying with Village in the future. Kind regards,

10/10 Excellent

Laura

Séjour de 1 nuit en octobre 2023
Réponse de Jimmy le 18 oct. 2023
Dear Laura, Thank you for your review, I am so pleased you enjoyed your time with us. We hope to see you again soon. Kind regards,

2/10 Horrible

Jack

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Jimmy le 18 oct. 2023
Dear Jack, Thank you for sharing your feedback. I am very sorry to see that you did not enjoy your time with us, if you would like to discuss this in further detail please contact the hotel directly. Kind regards,

4/10 Médiocre

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loud music from gym at 7.30am
Séjour de 2 nuits en octobre 2023
Réponse de Jimmy le 14 oct. 2023
Dear Simon, Thank you for your feedback, I am sorry to hear that we did not get everything right on this occasion and you were disturbed by noise from the gym. Kind regards,

8/10 Bien

Adrian

Séjour de 1 nuit en octobre 2023
Réponse de Jimmy le 14 oct. 2023
Dear Adrian, Thank you for sharing your feedback, we hope to see you again. Kind regards,

10/10 Excellent

Amanda

Séjour de 1 nuit en octobre 2023
Réponse de Jimmy le 14 oct. 2023
Dear Amanda, Thank you for your feedback, I am so pleased you enjoyed your stay. We hope to welcome you back to Village Portsmouth again soon. Kind regards,

10/10 Excellent

Jon

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Amazing it was clean simple and everything I expected.easy to check in and out
Séjour de 1 nuit en octobre 2023
Réponse de Jimmy le 14 oct. 2023
Dear Jon, Thank you for sharing your review. I am so pleased you had a great stay with us. Kind regards,

8/10 Bien

Jon

Séjour de 1 nuit en octobre 2023
Réponse de Jimmy le 14 oct. 2023
Dear Jon, Thank you for taking the time to share your feedback. Kind regards,