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Avis sur Best Western Poway/San Diego Hotel

2.5 out of 5
Best Western Poway/San Diego Hotel
13845 Poway Rd, Poway, CA

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 233 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 340 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 217 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 117 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 95 avis sur 1002." "

7,4/10

Propreté

8,0/10

Personnel et service

6,8/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Johanna, Polynésie française

Petit motel simple
Nous nous sommes rendus compte que ce motel se situait un peu loin des parcs Seaworld et le Zoo de San Diego, mais bon ça peut aller. Le petit déjeuner est assez complet. La chambre est petite.
Réponse de Diya le 15 nov. 2015
Merci de prendre le temps d'examiner notre hôtel. Votre entreprise est très important pour nous et nous apprécions vos commentaires. En nous disant ce que vous aimez à propos de votre séjour et comment nous pouvons améliorer, vous nous aidez à offrir une expérience supérieure pour vous et d'autres clients à l'avenir. Nous espérons que vous reviendrez nous voir bientôt. Si je peux être utile à l'avenir, s'il vous plaît ne pas hésiter à me contacter au 858-748-6320. Cordialement, Diya Majumdar Avant Desk Manager Best Western Poway / San Diego Hôtel

6/10 Satisfaisant

marina, grenoble

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
mon hotel à poway
Ambiance familiale, propre et accessible, le personnel est attentionné

8/10 Bien

Marina M, France

Les points forts : Personnel et service et confort de la chambre
Comme à la maison, même si perd de sa fraîcheur...
Nous sommes allées plusieurs fois dans cet hôtel, le personnel est le plus adorable du monde ! Les chambres disposent d'un frigo et d'un micro onde. Cela dit, cette hôtel mériterait un petit rafraîchissement. La baignoire, par exemple, était un peu tonchée et usée. Mais nous n'arrivons pas à changer d'hôtel, on y est comme à la maison.

8/10 Bien

Mo, HOUSTON

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 4 nuits en mai 2024
Réponse de Samapti M le 23 mai 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

2/10 Horrible

victor

I don’t use it because this reservation was a mistake I try to cancel it and Expedia does let me do it
Séjour de 1 nuit en mai 2024
Réponse de Samapti M le 23 mai 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Once again, please accept my sincere apologies.

8/10 Bien

Teresa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms were easy to get into
Séjour de 1 nuit en mai 2024
Réponse de Samapti M le 23 mai 2024
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Bien

Teresa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was close to where we wanted to be. It was easy to get in and out. Some hiccups with breakfast, but the room amenities were lovely. Good water pressure and comfortable beds.
Séjour de 2 nuits en mai 2024
Réponse de Samapti M le 23 mai 2024
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Rafael

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beds were a bit hard, everything else was great.
Séjour de 1 nuit en mai 2024
Réponse de Samapti M le 23 mai 2024
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Yuan, Arcadia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Samapti M le 23 mai 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

10/10 Excellent

Raymond

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff,quiet and peaceful. Nice easy breakfast. Hot delicious coffee.
Séjour de 4 nuits en avril 2024
Réponse de Samapti M le 23 mai 2024
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Bien

Betty

Les points forts : Propreté, personnel et service, équipements
Nice potted plants and green grass. No elevator.
Séjour de 4 nuits en avril 2024
Réponse de Samapti M le 23 mai 2024
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Nazarii

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 13 nuits en avril 2024
Réponse de Samapti M le 23 mai 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

8/10 Bien

Prasanna Kumar

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
Ok, but property need little upgrades. Overall stay is ok with breakfast and parking. But room is very small and cleaning is not done everyday, this might be due to Covid-19 rules.
Séjour de 4 nuits en avril 2024
Réponse de Samapti M le 23 mai 2024
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 Horrible

Tamika

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dirty and terrible room
Réponse de Samapti M le 23 mai 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Once again, please accept my sincere apologies.

2/10 Horrible

Amy, Winchester

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dirty
Séjour de 1 nuit en mars 2024
Réponse de Samapti M le 23 mai 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Once again, please accept my sincere apologies.

6/10 Satisfaisant

Chris

Séjour de 1 nuit en mars 2024
Réponse de Samapti M le 23 mai 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

8/10 Bien

Kenneth

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was efficient and I was able to park outside my room on a very rainy night. The room was clean and the bed very comfortable. I don’t think any property deserved a 10/10. I would give this a 8/10 for the price
Séjour de 1 nuit en mars 2024

10/10 Excellent

Susanjane

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well situated everythi ng done wellm
Séjour de 1 nuit en mars 2024

2/10 Horrible

jose

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
No era lo que prometía aparte de que al irme a bañar no salió agua caliente
Séjour de 1 nuit en mars 2024

4/10 Médiocre

cheryl

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

8/10 Bien

William

Voyage en famille
Les points forts : Propreté et personnel et service
Location to town is good
Séjour de 1 nuit en février 2024

8/10 Bien

Clarke

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Did not like the new pillows. Estayed here last year, and the pillows were much better. Felt like laying your head on a sandbag. Otherwise everything else was great.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

David

Les points forts : Propreté et personnel et service
An okay stay.
Not a bad stay but had a couple of issues. First thing the TV would not log in. Second thing was the blanket was too light but we would have to go to the office to get an extra one. We didn't care to do that.
Séjour de 3 nuits en février 2024

2/10 Horrible

Ciera

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024

10/10 Excellent

Paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Ronda

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome
It was perfect for my business needs. The breakfast was awesome.
Séjour de 1 nuit en février 2024

8/10 Bien

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall fine, staff was friendly and helpful, but there was a lot of street noise that could be heard from the room at night
Séjour de 3 nuits en janvier 2024

6/10 Satisfaisant

George

Voyage en famille
Séjour de 3 nuits en janvier 2024

10/10 Excellent

MELISSA

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I asked for a new shower head. Replaced it right away. Brand new. That’s customer service above and beyond.
Séjour de 5 nuits en janvier 2024

6/10 Satisfaisant

Kyle

Séjour de 1 nuit en janvier 2024

8/10 Bien

Montrell

Very nice area, clean and friendly
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Armando

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything
Séjour de 1 nuit en janvier 2024
Réponse de Samapti M le 11 janv. 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

4/10 Médiocre

Tiffiny

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Property was run down. Photos showed freshly updated rooms. Reality is, they slapped a little rouge on and called it a day. The bathtub ran all night. There were 6 or more people in the rooms on eaither side of us, with lots of banging and children crying. Dirty carpet, unpainted patches in the wall. The smallest tv possible. Way overpriced for what it was. Best Western should be ashamed to have the name on this MOTEL like property. Just because you buy a motel, slap some paint on it and change the name, disappointed
Séjour de 1 nuit en décembre 2023
Réponse de Samapti M le 11 janv. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Once again, please accept my sincere apologies.

4/10 Médiocre

Camille

Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

Pamela

Séjour de 2 nuits en décembre 2023
Réponse de Samapti M le 11 janv. 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

10/10 Excellent

Merilyn

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Samapti M le 11 janv. 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

4/10 Médiocre

Steve

Séjour de 1 nuit en décembre 2023
Réponse de Samapti M le 11 janv. 2024
Thank you for your review. We apologize that you did not have a good stay. We hope you give us another chance in near future. Thank you!

10/10 Excellent

MANUEL

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Samapti M le 11 janv. 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

2/10 Horrible

Teodor

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Avoid, unless you want to be scammed by managemen!
The stay was terrible but not as bad as being ripped off 4 days after the stay. The breakfast area was dirty, cereal and bagels stale, the orange juice tasted rancid. waffles maker and yogurt was the saving grace. Four days after the stay the hotel charged us $242 in addition to what we had already paid on hotels.com for the room. 3 days later the manager has still refused to return my call or email, the refund still hasn’t cleared our account and now we have been charged an additional nearly $100 in 3 return check fees since the unexpected charge made our account negative. Customer service at the hotel has been of no help and clearly no concern to the manager as they have refused to return my call or email in 3 days.
Séjour de 2 nuits en décembre 2023
Réponse de Samapti M le 11 janv. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Once again, please accept my sincere apologies.

10/10 Excellent

Leslie

Séjour de 1 nuit en décembre 2023
Réponse de Samapti M le 11 janv. 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

10/10 Excellent

Tommy

Séjour de 6 nuits en décembre 2023
Réponse de Samapti M le 11 janv. 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

10/10 Excellent

Bobby Sue

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Samapti M le 11 janv. 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

2/10 Horrible

Rosaa

Les points faibles : Propreté
Muy mal servicio mucho ruido
Séjour de 1 nuit en décembre 2023
Réponse de Samapti M le 11 janv. 2024
Thank you for your review. We apologize that you did not have a good stay. We hope you give us another chance in near future. Thank you!

8/10 Bien

Phan

Séjour de 1 nuit en novembre 2023
Réponse de Samapti M le 11 janv. 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

8/10 Bien

Joseph

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stay here every year because its close to family. Staff is friendly, accomodating. Free breakfast in morning has many options.
Séjour de 12 nuits en novembre 2023
Réponse de Samapti M le 11 janv. 2024
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Bien

Andrea

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en novembre 2023
Réponse de Samapti M le 11 janv. 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

2/10 Horrible

Gerardo

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Samapti M le 11 janv. 2024
Thank you for your review. We apologize that you did not have a good stay. We hope you give us another chance in near future. Thank you!

10/10 Excellent

Freddy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Samapti M le 11 janv. 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

8/10 Bien

Mario

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Samapti M le 11 janv. 2024
Thank you for your feedback. We appreciate your positive review and we hope to see you back with us soon!

10/10 Excellent

Mona

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was clean, and comfortable. Very reasonable priced for this room. Very surprised they had a good breakfast in a breakfast sitting room. Now days since Covid 19 , no place has any breakfasts foods. We would stay here again.
Séjour de 1 nuit en novembre 2023
Réponse de Samapti M le 11 janv. 2024
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.