Piscine extérieure, tentes de plage, parasols de plage

Avis sur Dreams Natura Resort & Spa - All Inclusive

4.5 out of 5
Dreams Natura Resort & Spa - All Inclusive
Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 600 avis sur 1212." "
Note des voyageurs de 8 (Bien), d’après 281 avis sur 1212." "
Note des voyageurs de 6 (Satisfaisant), d’après 145 avis sur 1212." "
Note des voyageurs de 4 (Médiocre), d’après 103 avis sur 1212." "
Note des voyageurs de 2 (Horrible), d’après 83 avis sur 1212." "

9,0/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beau site. Point négatif: 5 mariages dans notre semaine qui prend une bonne partie des espaces piscines
Séjour de 5 nuits en avril 2024
Réponse de Paula Landa le 10 avr. 2024
Merci beaucoup d'avoir partagé votre avis avec nous! Nous sommes ravis que vous ayez apprécié notre site. Nous comprenons vos préoccupations concernant les mariages et nous sommes désolés pour tout inconvénient que cela a pu causer. Nous prenons note de vos commentaires et nous efforcerons d'améliorer cette expérience pour nos futurs clients. Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt!

8/10 Bien

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful
Séjour de 5 nuits en février 2024
Réponse de Paula Landa le 13 févr. 2024
Dear Michael,Thank you for the compliment! We're thrilled to hear you found our resort beautiful. If there's anything specific you love or if you have any suggestions, feel free to share. We look forward to hosting you again!Best regards,

10/10 Excellent

Stephanie Michaelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really enjoyed this trip , one thing I will say the restaurants are all have delicious food , we enjoyed every moment in this hotel , will definitely come back !! 💯
Séjour de 6 nuits en décembre 2023
Réponse de Paula Landa le 30 déc. 2023
We are thrilled to hear you had such a great time! We can't wait to welcome you back again soon! Best regards,

10/10 Excellent

Mia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super endroit. Beaucoup d’activités et de divertissement. Familiale. Aucune réservation pour les restos. J’ai adoré.
Séjour de 6 nuits en novembre 2023
Réponse de Paula Landa le 21 nov. 2023
Absolument ravi de votre expérience ! Nous sommes enchantés que vous ayez apprécié les activités variées et les divertissements. Notre ambiance familiale vise à plaire. Aucune réservation nécessaire pour les restaurants, et je suis ravi que cela vous ait plu !

10/10 Excellent

Guillaume

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing service!
Séjour de 8 nuits en mai 2023
Réponse de Paula Landa le 12 juin 2023
Thank you so much for your positive feedback We are so glad to hear it and we hope to welcome you back in the early future! Warm regards,

8/10 Bien

Michel, Saint Roch Achigan

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Le plus gros problème de cet hôtel est le manque de personnel dans le buffet et les restos causé par le trop grand nombre de mariages qui semblent exiger le transfert du personnel vers le service à ces mariages, et aussi la fermeture des piscines à 15.30 hres causé encore par les mariages , la nourriture dans les restos est toujours servie tiède , cet établissement a un potentiel énorme mais la gestion administrative est déficiente
Séjour de 7 nuits en mai 2023
Réponse de Paula Landa le 22 mai 2023
Nous vous remercions d'avoir partagé votre avis sur votre récent séjour avec nous. Nous nous excusons pour les problèmes que vous avez rencontrés lors de votre visite. Nous comprenons vos préoccupations concernant le manque de personnel au buffet et dans les restaurant qui sont en effet causés par la priorité accordée aux mariage. Nous sommes également conscients des désagréments causés par la fermeture anticipée des piscines et la qualité des plats servis dans les restaurants. Nous apprécions vos commentaires et les prendrons en considérationpour améliorer notre gestion administrative. Nous sommes déterminés à offrir une meilleure expérience à nos clients. Merci pour votre choix d'avoir choisi notre complexe hôtelier.

8/10 Bien

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
L’hôtel est très propre et les employés très attentifs et attentionnés.
Séjour de 8 nuits en février 2023
Réponse de Carmen Morquecho / E-concierge. le 1 mars 2023
Apreciable Sarah, Agradecemos enormemente el tiempo que ha invertido en calificarnos en esta plataforma. Es un placer saber que su experiencia en Dreams Natura Resort & Spa fue de su agrado. ¡Estaremos encantados de recibirle nuevamente muy pronto! Saludos cordiales,

4/10 Médiocre

John jeffry

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement

4/10 Médiocre

Marylene, Carignan

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I booked a 1 bedroom ocean front for my family. There was no bed for my kids, but in the description we were suppose to have a pullout couch. I had to request rollabed for my teenagers because they didn't offer any solution. We could'nt enjoy our nice balcony because there was so many weddings reception in front of our room. The partys stop at 23h00 almost every night. We had to get up at 7h30 to get chairs at the pool. They close part of the pool area for their multiple weddings multiple times. The beach smells like rotten algues and the water is brown. The lazy river needs work. Two out of three slides are too slow and you get stuck in them. Worst vacations for me since I've been travelling.
Séjour de 9 nuits en août 2022
Réponse de Carmen Morquecho, E-Concierge le 18 août 2022
Dear Marylene, Thank you so much for taking the time to share your review on this platform. We regret to know that we have not met your expectations. All aspects you have raised to our attention are under review. We truly hope you can allow us to host you again in the future so we can offer you the truly remarkable experience that you deserve. Please do not hesitate to contact us personally before your arrival. We will be happy to assist you. Kind regards.

10/10 Excellent

yaxing

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
good
Séjour de 5 nuits en avril 2024
Réponse de Liliana Ventura le 10 mai 2024
Dear guest,Thank you for your feedback! We're glad you enjoyed your experience. If there's anything we can do to make it even better next time, please let us know. We look forward to welcoming you back!Best regards.

6/10 Satisfaisant

Jeffrey William

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points forts : Propreté
The pool are was outdated and had terrible food. Some of the servers didn’t come around for a long while.
Séjour de 5 nuits en avril 2024
Réponse de Liliana Ventura le 8 mai 2024
Dear JeffreyThank you for sharing your feedback with us. We're sorry to hear that we didn't meet your expectations. We apologize for falling short of your expectations. We eagerly await the opportunity to provide you with a more memorable experience during your next visit. We eagerly look forward to hosting you again for a better relaxing getaway in the near future!Best regards.

10/10 Excellent

Trevor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Liliana Ventura le 8 mai 2024
Dear TrevorThank you for sharing your positive review of your recent stay at our resort! We're delighted to hear that you had a wonderful experience with us and that our staff was able to ensure your satisfaction. Your feedback will certainly assist other travelers in selecting their ideal vacation destination. We eagerly look forward to hosting you again for another relaxing getaway in the near future!Best regards

10/10 Excellent

arletty

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Especialmente para familias súper lindo me encantó
Séjour de 4 nuits en avril 2024
Réponse de Liliana Ventura le 6 mai 2024
Estimada Arletty,¡Gracias por tu amable reseña! Nos alegra mucho saber que te encantó tu experiencia con nosotros, especialmente para familias. Siempre nos esforzamos por brindar un ambiente acogedor para todos nuestros huéspedes. Esperamos tener el placer de darte la bienvenida nuevamente en el futuro. Saludos cordiales.

2/10 Horrible

Murshid

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pool and rooms was very dirty. Staff was unfriendly. No life guards anywhere. Buffet had nothing good to eat.
Séjour de 6 nuits en avril 2024
Réponse de Liliana Ventura le 6 mai 2024
Dear Murshid,We're truly sorry to hear about your disappointing experience. This is not the standard we strive to uphold. Your feedback is valuable, and we'll address these concerns to ensure improvements are made. We hope you'll consider giving us another chance to provide you with a more enjoyable stay. If there's anything specific you'd like to discuss further, please feel free to reach out to us. Thank you for bringing these issues to our attention.Best regards.

10/10 Excellent

Nancy

Voyage en famille avec de jeunes enfants, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Despite the property being small I really enjoyed the quality of the property.Nice restaurants with good food and good entertainment. Definitely would recommend the stay, especially with kids but still expect to fully enjoy in luxury without the stress. Daycare available Incase needing a few hours to yourself or maybe the whole day , staff seemed trustworthy and ensured the kids had a good time. I would def stay here again!
Séjour de 4 nuits en avril 2024
Réponse de Liliana Ventura le 6 mai 2024
Dear guest,Thank you for your review! We're thrilled to hear that you enjoyed the quality of our property, including the nice restaurants, good food, and entertainment. It's great to know that you would recommend our resort, especially for families with kids, and that you felt able to fully enjoy luxury without stress. We're delighted that our daycare services provided peace of mind and that our staff ensured the kids had a great time. We can't wait to welcome you back for another wonderful stay! Best regards.

8/10 Bien

Jessica F, LaPlace

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the swim out room. Everything was very nice, however a bit disappointing that the beach was covered in seaweed.
Séjour de 4 nuits en avril 2024
Réponse de Liliana Ventura le 3 mai 2024
Dear guest,Thank you for your review! We're thrilled to hear that you loved your swim-out room and found everything to be very nice. We apologize for the seaweed on the beach; it's a natural occurrence that we work hard to manage. We appreciate your understanding and hope that this didn't detract too much from your overall enjoyment. We look forward to welcoming you back for another wonderful stay! Best regards.

10/10 Excellent

Freda

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort was very walkable. It had a lot of entertainment and dining options for the size. Our room was amazing!
Séjour de 7 nuits en avril 2024
Réponse de Liliana Ventura le 3 mai 2024
Dear Freda,Thank you for sharing your experience! We're delighted to hear that you found our resort to be very walkable and enjoyed the variety of entertainment and dining options available. It's wonderful to know that your room exceeded your expectations. We hope to welcome you back for another amazing stay soon! Best regards.

6/10 Satisfaisant

Shane

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Liliana Ventura le 2 mai 2024
Dear Shane,Thank you for your feedback! We appreciate your positive comments and are glad to hear that you had a great experience with us. If there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!Best regards.

10/10 Excellent

Lorne John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A few restaurants were excellent, a couple were so-so. but overall, excellent food for all-inclusive.
Séjour de 7 nuits en avril 2024
Réponse de Liliana Ventura le 30 avr. 2024
Dear Lorne Thank you for sharing your positive review of your recent stay at our resort! We're delighted to hear that you had a wonderful experience with us and that our staff was able to ensure your satisfaction. Your feedback will certainly assist other travelers in selecting their ideal vacation destination. We eagerly look forward to hosting you again for another relaxing getaway in the near future!Best regards.

8/10 Bien

Hala

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice resort with friendly stuff. Lots of activities. Food was good but of slightly Limited variety.
Séjour de 5 nuits en avril 2024
Réponse de Liliana Ventura le 29 avr. 2024
Dear HalaThank you for sharing your thoughts on your recent stay with us! We're thrilled to hear that you enjoyed our resort and found our staff to be friendly. It's fantastic that you were able to take advantage of the many activities we offer. We appreciate your feedback regarding the food variety, and we'll certainly take it into consideration as we continuously strive to enhance our dining options. We hope to welcome you back.Best regards.

10/10 Excellent

Hyuck Jin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Liliana Ventura le 30 avr. 2024
Dear HyuckThank you for sharing your positive review of your recent stay at our resort! We're delighted to hear that you had a wonderful experience with us and that our staff was able to ensure your satisfaction. Your feedback will certainly assist other travelers in selecting their ideal vacation destination. We eagerly look forward to hosting you again for another relaxing getaway in the near future!Best regards.

10/10 Excellent

Maria Isabel Reyes

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelent en definitiva nuestro favorito, mi esposo y yo quedamos encantados
Séjour de 4 nuits en avril 2024
Réponse de Liliana Ventura le 29 avr. 2024
Querida MaríaMuchas gracias por compartir su experiencia con nosotros. Nos alegra mucho escuchar que hayan disfrutado tanto de su estancia en nuestro maravilloso hotel. ¡Esperamos tener la oportunidad de darles la bienvenida de nuevo pronto!.Saludos cordiales

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The resort was beautiful. Not too big, easy to get around. The restaurants were amazing. The construction was unfortunate but not a big deal. Would love to go back with our while family
Séjour de 6 nuits en avril 2024
Réponse de Liliana Ventura le 29 avr. 2024
Dear KarenThanks for sharing your thoughts on Dreams Natura Resort! It's great to know you had a satisfying stay with us. From the delicious food to the attentive service and fun activities, it sounds like you had a memorable vacation. We're glad our staff could make your experience enjoyable and meet your needs. Your review will definitely help other travelers choose their next vacation spot. We can't wait to have you back for another relaxing getaway soon!

10/10 Excellent

CHASE

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great family vacation here. Multiple options for food to include a pretty good buffet overall. We saw a lot of complaints in other reviews about noise but honestly it wasnt bad. By 10pm everything seemed to pipe down, this is vacation so I think its pretty resonable to expect noise til then. The kids club was neat (this resort starts at 3 years old as well). Staff was extremely friendly and seemed to genuinely enjoy working and they worked hard. Overall great time and experience.
Séjour de 5 nuits en avril 2024
Réponse de Liliana Ventura le 29 avr. 2024
Dear ChaseThanks for sharing your thoughts on Dreams Natura Resort! It's great to know you had a satisfying stay with us. From the delicious food to the attentive service and fun activities, it sounds like you had a memorable vacation. We're glad our staff could make your experience enjoyable and meet your needs. Your review will definitely help other travelers choose their next vacation spot. We can't wait to have you back for another relaxing getaway soon.Best regards

8/10 Bien

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de Liliana Ventura le 29 avr. 2024
Dear Peter Thank you for taking the time to share your feedback and opinions with us. Your input is highly valued as it helps us in our continuous efforts to improve. We look forward to the opportunity of welcoming you back soon. Best regards.

8/10 Bien

Austin

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Overall this would be a solid 7 out of 10, opportunity to be closer to an 8 if there was less construction shutting down main walkways (would have been fine if elevators didn’t keep going out of service). Also only one day of 9 we’re all 3 water slides actually working. Travelled with a group of 10 including 3 children (2 of which were picky eaters) and found that there wasn’t a lot of food they would eat, they ended up loving on yogurt and watermelon. Restaurants were great, highly recommend over the buffet which was at best a 5/10 and some days as low as a 2/10. It’s made up for by not needing reservations for the restaurants and all of them were 8/10. We had a swim up non preferred and despite other reviews saying it smelled bad on the mangrove side, we didn’t notice anything. Rooms were clean, service was great, I’d actually take a non preferred swim up again for the privacy. This resort should basically just market themselves as a Wedding resort with the amount of weddings each day. They didn’t really bother us but definitely can get loud with music till 11pm and then the 11pm-1am people that enjoyed themselves a lot walking to their rooms slamming doors, yelling or celebrating loudly. Again, didn’t really bother us but definitely woke up the kids a couple times. Overall I would go back with the family and controlled expectations but for an adults trip would choose another resort. 7/10 overall
Séjour de 9 nuits en avril 2024
Réponse de Liliana Ventura le 29 avr. 2024
Dear Austin Thanks for sharing your thoughts on your stay! It sounds like you had a mostly positive experience, despite a few issues like the construction and water slide availability. We're glad to hear that you enjoyed the restaurants and found the rooms clean with great service. Your feedback is valuable to us, and we'll keep working to improve. We hope to welcome you back for another family vacation in the future!Best regards.

10/10 Excellent

Tricia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer service. Family friendly. Fun kids activities.
Séjour de 4 nuits en avril 2024
Réponse de Liliana Ventura le 29 avr. 2024
Dear TriciaThanks for sharing your thoughts on Dreams Natura Resort! It's great to know you had a satisfying stay with us. From the delicious food to the attentive service and fun activities, it sounds like you had a memorable vacation. We're glad our staff could make your experience enjoyable and meet your needs. Your review will definitely help other travelers choose their next vacation spot. We can't wait to have you back for another relaxing getaway soon!Best regards

10/10 Excellent

Mario

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Some area are under construction.
Séjour de 7 nuits en avril 2024
Réponse de Liliana Ventura le 29 avr. 2024
Dear MarioThank you for taking the time to share your feedback and opinions with us. Your input is highly valued as it helps us in our continuous efforts to improve. We look forward to the opportunity of welcoming you back soon. Best regards.

10/10 Excellent

Harvinder singh

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The all-inclusive Dreams Natura resort provided a comprehensive and satisfying experience. The culinary offerings were diverse and of high quality, catering to various palates with attentive service. The resort's amenities were well-appointed, offering an array of recreational activities and entertainment options. The staff demonstrated professionalism and hospitality, ensuring guests' needs were promptly addressed. Overall experience was one of relaxation and fulfillment, ideal for individuals seeking a comprehensive vacation experience
Séjour de 5 nuits en avril 2024
Réponse de Liliana Ventura le 29 avr. 2024
Dear Havinder Thanks for sharing your thoughts on Dreams Natura Resort! It's great to know you had a satisfying stay with us. From the delicious food to the attentive service and fun activities, it sounds like you had a memorable vacation. We're glad our staff could make your experience enjoyable and meet your needs. Your review will definitely help other travelers choose their next vacation spot. We can't wait to have you back for another relaxing getaway soon!Best regards

4/10 Médiocre

Nara Ribeiro

Voyage en famille
Restaurants were good. Unfortunately rooms smells like mold. Not all of them, however the one assigned to us made my mother really sick.
Séjour de 6 nuits en avril 2024
Réponse de Liliana Ventura le 24 avr. 2024
Dear Nara,Thank you for your feedback. We're glad to hear that you enjoyed the restaurants. We apologize for any inconvenience caused by the odor in your room. Please rest assured that we take such matters seriously and will address them promptly. We appreciate your understanding and hope to welcome you back for a more comfortable stay in the future.Best regards.

10/10 Excellent

Monique

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had wonderful stay with our family of 4. It was easy to walk around and we felt safe.
Séjour de 5 nuits en avril 2024
Réponse de Liliana Ventura le 23 avr. 2024
Dear MoniqueThank you for sharing your experience with us! We're delighted to hear that you and your family had a wonderful stay and felt safe throughout your time with us. We hope to welcome you back for another fantastic stay in the future!Best regards!

8/10 Bien

Leslie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would’ve rated our stay as an excellent as everyone was fantastic however, the waterslides were not all operating. Out of our 7 day stay, we only had 1.5 days with the tube slide… then the following day the middle slide was down so we had 1 slide, then 2 for the remainder of our stay. The reason we chose this hotel was mainly for this amenity for our kids so it was very frustrating that we didn’t get to really have the full experience of them. As for the restaurants, the food was great- the Himitsu was our favorite. We also loved the coco cafe and our kids loved the grill by the pool! We loved that the resort was a smaller size and not insanely busy and packed. Service at the pool was great as well! Also, highly reco the jacuzzi on the balcony! Was very fun for the kids in the afternoon after a long day at the beach and pool!
Séjour de 7 nuits en avril 2024
Réponse de Liliana Ventura le 23 avr. 2024
Dear LeslieThank you for sharing your experience with us! We're thrilled to hear that you found our staff fantastic and enjoyed many aspects of your stay, including the restaurants and pool service. We apologize for any inconvenience caused by the limited availability of the waterslides during your visit. Your feedback is important to us, and we'll address it with our team to ensure improvements are made. We're delighted that you and your kids had fun with the jacuzzi on the balcony. We hope to welcome you back for another enjoyable stay in the future!Best regards

8/10 Bien

Emily

Séjour de 8 nuits en avril 2024

10/10 Excellent

TAMIR

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Love it
Séjour de 3 nuits en avril 2024
Réponse de Liliana Ventura le 23 avr. 2024
Dear TamirThank you for your positive feedback! We're thrilled to hear that you loved your experience with us. We hope to welcome you back for another enjoyable stay soon!Best regards!

2/10 Horrible

Nina

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Hotel was terrible. Too noisy, too many kids. Swim up pool had barely any sun. Was the last one and close to all construction. Terrible experience
Séjour de 5 nuits en avril 2024
Réponse de Liliana Ventura le 23 avr. 2024
Dear NinaWe're truly sorry to hear that your experience at our hotel fell short of your expectations. Your feedback is invaluable to us, and we apologize for any inconvenience caused by noise, crowding, and the location of your room. We're committed to ensuring all guests have a comfortable stay and will address your concerns with our team. We appreciate your honesty and hope to have the opportunity to provide you with a more enjoyable experience in the future.Best regards!

10/10 Excellent

Michelle, Cornwall

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property. Great for kids!
Séjour de 9 nuits en avril 2024
Réponse de Liliana Ventura le 22 avr. 2024
Dear MichelleThank you for your wonderful review! We're thrilled to hear that you enjoyed our beautiful property and that it was great for kids. We strive to create a welcoming and enjoyable experience for families, and we're delighted that you had a positive stay. We hope to welcome you back soon for another fantastic visit!Best regards

10/10 Excellent

Joaquin Julian

Séjour de 5 nuits en février 2024

6/10 Satisfaisant

Lauren

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Dreams Natura was not what we hoped for. The entertainment during the day and in the evening was great and kid friendly. Our room was sufficient and cleaned regularly and overall the staff were friendly and attentive! During our 5 night stay there were 1-2 weddings daily which shut down part of the pools and grounds. The only notice was day of and it interfered with our vacation. The food was 2.5 out of 5 stars at the buffet and restaurants- though all of the servers were friendly and attentive. It was also not clear what was included in our preferred status that we paid for until our last day when we realized we had access to top shelf liquor at one bar at the resort. We would not return to Dreams Natura again.
Séjour de 5 nuits en avril 2024
Réponse de Liliana Ventura le 22 avr. 2024
Dear LaurenThank you for sharing your feedback with us. We're glad to hear that you enjoyed the entertainment and found our staff to be friendly and attentive. However, we apologize for any inconvenience caused by the weddings during your stay and the lack of notice provided. Your comments regarding the food quality and clarity of the preferred status are duly noted, and we'll take them into consideration for improvement. We appreciate your honesty and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best regards.

10/10 Excellent

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, nice pools, variety of dining options and quality of drinks was great. The beach and quality of the water at the beach is poor. If you want to spend time in the ocean then stay somewhere else. Very loud at night, lobby shows and wedding music blasting nightly.
Séjour de 5 nuits en avril 2024
Réponse de Liliana Ventura le 22 avr. 2024
Dear guest Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the friendly staff, nice pools, variety of dining options, and great quality of drinks. We apologize for any inconvenience caused by the beach conditions and the noise at night. Your feedback is important to us, and we'll use it to improve our services and ensure a more peaceful environment for our guests. We appreciate your honesty and hope to welcome you back for another enjoyable stay in the future!Best regards.

8/10 Bien

Karen T

Séjour de 5 nuits en avril 2024
Réponse de Liliana Ventura le 8 mai 2024
Dear KarenThank you for sharing your feedback with us. We're sorry to hear that we didn't meet your expectations. We apologize for falling short of your expectations. We eagerly await the opportunity to provide you with a more memorable experience during your next visit. We eagerly look forward to hosting you again for a better relaxing getaway in the near future!Best regards.

10/10 Excellent

Melissa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great pools, great service at all places (bar, restaurants, pools, rooms, guest services) only con is the beach is not swim able due to seaweed.
Séjour de 5 nuits en avril 2024
Réponse de Liliana Ventura le 17 avr. 2024
¡Hello Melissa!Thank you for your fantastic review! We're thrilled to hear that you enjoyed our great pools and excellent service throughout the resort. We appreciate your feedback regarding the seaweed on the beach and apologize for any inconvenience it may have caused. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Maria Virginia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Took my kids and mom on their first out of the country vacation and this hotel exceeded my expectations! I had read the reviews and made the choice to book as it was family friendly. We had the junior family suite and it was huge! The view was perfect our balcony overlooking the whole resort. Maribel our housekeeper made sure to arrange my sons teddy bears every night she paid attention to these tiny details that showed she cared about us feeling at home. Adrian our concierge welcome us and was extremely accommodating. The spa is a must! Food at the buffet was sooo good my kids had a ball. Bluewater grill was my favorite the steak cooked to perfection and service was on point! Make sure you take advantage of the activities with Mimi the activities staff really do a fabulous job at engaging with everyone! Lastly we celebrated my son’s birthday and they treated us with some delicious treats! Thank you for treating us all so well!
Séjour de 5 nuits en avril 2024
Réponse de Paula Landa le 15 avr. 2024
Dear MariaThank you for sharing your wonderful experience with us! We are delighted to hear that your family's first international vacation surpassed your expectations. It's heartwarming to know that our family-friendly atmosphere, spacious suite, and attentive staff members like Maribel and Adrian contributed to making your stay memorable. We appreciate your kind words regarding our amenities, dining options, and activities. We strive to provide exceptional service to all our guests, and we are thrilled that you felt well taken care of during your son's birthday celebration. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!Best regards.

6/10 Satisfaisant

kellie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was clean very family friendly. The staff was kind and helpful. The food was not great and the resort was so crowded that if you didn’t wake up before 7 AM, there weren’t chairs left at the pool.
Séjour de 5 nuits en mars 2024
Réponse de Paula Landa le 8 avr. 2024
Dear Kellie,Thank you for your kind words regarding our clean and family-friendly property, as well as our helpful staff. We appreciate your feedback regarding the food and pool chair availability. We'll work to address these concerns to enhance your experience next time. We hope to welcome you back soon!Warm regards.

10/10 Excellent

HAHNA

Séjour de 4 nuits en janvier 2024
Réponse de Liliana Ventura le 29 avr. 2024
Dear HannaThank you for taking the time to share your feedback and opinions with us. Your input is highly valued as it helps us in our continuous efforts to improve. We look forward to the opportunity of welcoming you back soon. Best regards.

10/10 Excellent

Josee Leona

Séjour de 6 nuits en mars 2024
Réponse de Liliana Ventura le 26 avr. 2024
Dear JoseeWe sincerely appreciate you sharing your feedback and opinions with us. Your input is invaluable as we strive for continuous improvement. We eagerly anticipate the chance to welcome you back soon.Best regards

6/10 Satisfaisant

Tricia

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Check in process was very long. I waited for 25 min in the preferred club lounge. We arrived early and the room wasn’t ready so at check in time, I went back to the lounge and waited another 20 minutes as they “looked into it”. Them was given directions how to find my room and waited over an hour for luggage to be delivered. I found the staff, while very nice and friendly, not very attentive and prompt about clearing plates and refilling drinks. When ordering a drink from around the pool, it would take a long time to come
Séjour de 3 nuits en avril 2024
Réponse de Paula Landa le 6 avr. 2024
Dear TriciaThank you for sharing your feedback with us. We sincerely apologize for the delays you experienced during the check-in process and the wait for your luggage. Your experience does not reflect the high level of service we aim to provide. Please know that we are taking your comments seriously and will address them with our team to ensure improvements are made. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much smoother and enjoyable stay in the future.Best regards.

8/10 Bien

Etsuko

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the atmosphere, the beach and the pool by the beach. My kids and I especially enjoyed the Skyride attraction, water slides, and dodgeball games on the beach. We also loved that all the staff members were very nice and friendly.
Séjour de 3 nuits en mars 2024
Réponse de Paula Landa le 5 avr. 2024
Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you and your kids had such a fantastic time enjoying our beach, pool, and amenities like the Skyride and water slides. It's fantastic to know that our staff contributed positively to your stay with their friendliness and warmth. We can't wait to welcome you all back for another memorable visit soon!Warm regards.

8/10 Bien

Leticia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort was beautiful. Might have like to see more shops.
Séjour de 2 nuits en mars 2024
Réponse de Paula Landa le 2 avr. 2024
Dear LeticiaThank you for your kind words about our resort! We're thrilled to hear that you found it beautiful. Your feedback regarding the shops is noted, and we'll definitely take it into consideration as we strive to continuously improve our guests' experience. We hope to welcome you back again soon! If there's anything else we can do to enhance your stay next time, please don't hesitate to let us know.Best regards

6/10 Satisfaisant

Charles James Goodwin,

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Lack of chairs at the pool and treatment from the staff, even in the preferred club, was rude and disgraceful. Some restaurants were better than others, as expected, and room service was subpar at best. 2 of the 3 water slides were closed the entire week. The beach bar lunch options never changed. Drinks were good. Himitsu hibachi tables open for reservations for the week on Sundays, so if you arrive midweek- no chance for a reservation. Utterly ridiculous.
Séjour de 5 nuits en mars 2024
Réponse de Paula Landa le 1 avr. 2024
Dear guest Dear guest,Thank you for sharing your feedback with us. We're truly sorry for the inconveniences you experienced during your stay. Your comments are important to us, and we'll work to address these issues to improve future experiences. We hope to have the opportunity to welcome you back and provide a better stay.Best regards.

10/10 Excellent

Yohanna

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Awesome stay
Séjour de 7 nuits en décembre 2023
Réponse de Paula Landa le 1 avr. 2024
Dear YohannaThank you so much for your kind words! We're thrilled to hear that you had an awesome stay with us. Our team works hard to ensure that every guest has a fantastic experience, so it's always rewarding to receive positive feedback like yours. We hope to welcome you back again soon for another great stay! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Best regards