We just returned from a four night stay in this villa. We LOVED it. We had three adults and four kids. The layout of this villa is PERFECT. The kids shares the double queen room. The interior is well equipped, we cooked here and had everything we needed. There is an extra fridge in the garage (perfect for beverages). It is a very close to walk to the beach and right by the pool. The patio and deck are gorgeous. They have so many beach chairs and water equipment available for use! Bella Sirena is an awesome and very safe resort.We will absolutely try to book this Villa every time we come back. We had a few very minor issues but they were very easily addressed with email and the property team was prompt and very helpful and polite.
We have been visiting Rocky Point for 20 years and have never had a complaint about any other place. We checked in on a Sunday and were instructed to call Astrid for an orientation. We called and she said Angel would be over shortly. We waited over 2 hours and no one came. The jacuzzi was empty and we were not told it wasn't working. Later we found out the TV's weren't working and the thermostat for one of the bedrooms wasnt working. I called Astrid and left a message and sent a message to Angel who did respond that it would be looked at. Neither one ever got fixed. The nights were cold and our son had to sleep in the living room because his room was freezing. Also we were instructed to strip the beds before we left and when we did there was old blood on the mattress cover. Very disgusting! There were other little things but the most disappointing was booking a place with a private jacuzzi and not being told that it didn't work, the freezing room and the absolute lack of response from anyone. Angel did show up when we were checking out and when I asked him about not showing up on Sunday he said it was his day off(something Astrid should have known) Its too bad because Bella Sirena is very nice and the villa is nice but the total lack of response to our issues was very disappointing. Would not recommend this place.
We werenât told that the hot tub wasnât working until our check in day, which was a huge disappointment since the private hot tub was one of our deciding factors in choosing this place. We also found that neither the washing machine or dishwasher were in working order and did not hear back when we messaged about it in the app. It was a great location and beautiful property but had we known all of these things, we would have chosen differently, especially for the price.
it was a great stay, the home was beautiful and had all the things we needed in the kitchen which is always nice. disappointed that the hot tub was not functional as the property hot tubs were not very hot and were not clean.
We visit Rocky Point every year for Fall Break, but last year, we had to cancel our trip due to work commitments. Thankfully, the owner was wonderful to work with and honored our 2023 reservation for 2024.
The villa's location is fantasticâjust a short walk to the beach. Itâs also fully equipped with beach accessories, so you donât have to worry about bringing chairs, umbrellas, or even a beach cart. One of the highlights of Bella Sirena is the ability to enjoy both the beach and the pool; when the beach gets too hot, you can easily transition to the pool and pool bar, then return to the beach for a beautiful sunset.
The property management and owner were very attentive, promptly answering my questions via text within the hour. The house itself is well-equipped for a vacation home. My family and I would definitely return to stay at this villa.
Great location and rental. Will definitely come back. The only issues we had were the shower drains were not draining well and we did not have enough towels and wash cloths for our group of 6.
Other than that it was great!
Was nice to have Angel to help with checking in and him available if something was needed.
Condo was great. We love having a garage for our off road cars. Location for pool and beach is perfect.
Condo was nice and cool when we checked in.
Condo floor still had food on the floor around the bar stools when we checked in from the prior guests.
Would have liked more towels for the bathrooms. We had 1 towel per person.
Condo ended up with ants in the kitchen on our last day. That was kinda a bummer and annoying to deal with but not a trip breaker.
The location could not have been better. The home was clean and well stocked and was much as advertised. However someone was supose to meet upon arrival and befor departure, this did not happen and than the owner scharged me for broken pation furniture. I do not believe we broke anything and lets face it patio funiture expose continently exposed to the salt air will break just from use
We were lucky to book this property last minute after the sale of the original property we were supposed to stay in. The property owner and management company were incredibly responsive and helpful! We had tire damage at the border and received assistance from Angel to locate and replace the tire. (beyond grateful to him!!) The location was amazing with close proximity to the pools and beach. The amenities were excellent. We had no complaints. There were a couple things that made me not give five stars such as stained furniture, hair left in showers, clogged sinks, 2 beach chairs vs the 5 that were listed and a very difficult to open sliding door. We did not notify management as none of them were huge issues for us. Iâm sure based on their service level they would have taken care of any requests had we made them. We were busy enjoying the beautiful property and having fun. The view from the room is better than I expected for ground level but I did miss the open open view from the upper level properties. This ground floor unit worked our perfect for our older family member. She was able to be active without worrying about elevators and stairs. I highly recommend this property.
We had a great visit to Bella Serena and Villa 7. Everything was just as pictured and very nice. The whole process from messaging before checking in and the property manager availability for questions made for a worry free relaxing time spent with family.
Loved the place. Home was clean, comfortable and had everything youâd need to make your stay pleasant.
Thank you for your hospitality and we will definitely be back.
The resort and villa were beautiful and quiet. Very relaxing. A couple issues with the villa occurred unfortunately. The refrigerator had frozen over and was not working upon arrival and for the first night. Maintenance fixed the issue for us so we had a working refrigerator for the rest of our stay. The jacuzzi did not heat up for a day and a half and the temperature settings were very touchy. Once it kicked on it was extremely hot and then cold again. Its a touchy system and unfortunately was not working for the majority of our stay. Overall a nice stay with a couple hiccups.