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Avis sur Secrets Vallarta Bay Puerto Vallarta - All Inclusive

4.5 out of 5
Secrets Vallarta Bay Puerto Vallarta - All Inclusive
Puerto Vallarta

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 591 avis sur 1011." "
Note des voyageurs de 8 (Bien), d’après 254 avis sur 1011." "
Note des voyageurs de 6 (Satisfaisant), d’après 89 avis sur 1011." "
Note des voyageurs de 4 (Médiocre), d’après 44 avis sur 1011." "
Note des voyageurs de 2 (Horrible), d’après 33 avis sur 1011." "

9,2/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Marc

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 11 nuits en février 2024
Réponse de Raul Salazar Front Desk Manager le 5 mars 2024
Thank you for your comments.Kindest Regards.

10/10 Excellent

Voyageur vérifié

Séjour de 6 nuits en novembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en décembre 2018
Réponse de Daniela Flores eConcierge le 26 déc. 2018
Dear guest, Thanks for your visit and your evaluation Happy Holidays. Greetings.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Qualité des buffets est très ordinaire. Toutefois, les restaurants à la carte sont très bons. Le restaurant Oceana près de la plage est tout à fait exceptionnelle.
Séjour de 7 nuits en novembre 2018
Réponse de Daniela Flores eConcierge le 6 déc. 2018
Cher invité, Merci pour votre commentaire, je partagerai votre observation avec notre chef. Merci de visiter. Avec nos meilleures salutations.

6/10 Satisfaisant

Isidoro

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s a nice place to relax. One down fall is the people trying to sell you a membership or timeshare are very annoying. I got asked like 5 times a day.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Bridget

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property and staff were incredible. I will stay here again if I go back to Puerto Vallarta.
Séjour de 4 nuits en mars 2024

10/10 Excellent

Sandra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The food and the service was excellent.
Séjour de 3 nuits en mai 2024
Réponse de Raul Salazar Front Desk Manager le 22 mai 2024
Dear Sandra,Thank you for your comments.Kindest Regards.

10/10 Excellent

Kelly

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing staff and beautiful grounds! Top shelf booze!!! Did not like the beach want very walkable…. Lots of rocks . Resort should have different colored tiles on the steps of the pool… very hard to see until you smash your toes😳
Séjour de 8 nuits en avril 2024
Réponse de Ileana Ponce Figueroa Front Desk Manager le 7 mai 2024
Dear Kelly,We appreciate your feedback.Kindest Regards,

10/10 Excellent

Martha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay only rooms were comfortable but needs a bit upgrade the lighting in the sink need to be brighter couldn't put my make up well because of the reflection and also so the employees trying to convince you to buy a time share other than that it was amazingly beautiful
Séjour de 6 nuits en avril 2024
Réponse de Raúl Salazar - Gerente de Recepción Secrets le 1 mai 2024
Dear Martha,Thank you for your comments.Please come back!Kindest Regards,

10/10 Excellent

Shanna

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We are just leaving today from an incredible stay at this hotel. The staff is amazing, the hotel is clean and safe, the food is very good and it is a wonderful location for an incredible vacation.
Séjour de 4 nuits en avril 2024
Réponse de Raul Salazar Front Desk Manager le 29 avr. 2024
Dear Shanna,Thank you for your feedback.Kindest Regards,

10/10 Excellent

Susan

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service was top notch from the drinks to the food! Best food I have ever had at an all inclusive resort, highly recommend and planning on returning!
Séjour de 5 nuits en mars 2024
Réponse de Raul Salazar Front Desk Manager le 19 avr. 2024
Dear Susan,Thank you for your feedback!!Kindest Regards.

4/10 Médiocre

Cesar

Voyage en couple
Les points forts : Personnel et service
This adults only is connected to dreams which is the kids resort…. Same property! Also know that this is a wedding venue resort, I think there were at least three weddings going on this weekend so if you want peace and quiet this is not the resort to stay at, for the price I would stay somewhere else this resort is mediocre at best,
Séjour de 6 nuits en mars 2024
Réponse de Raul Salazar Front Desk Manager le 1 avr. 2024
Dear Cesar.Thank you for your feedback. We sorry we did not filled up your expectations.Kindest Regards

6/10 Satisfaisant

Melanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Raul Salazar Front Desk Manager le 1 avr. 2024
Dear Melanie,Thank you for your feedback.Regards.

6/10 Satisfaisant

Jennifer

Voyage en couple
Les points forts : Propreté et personnel et service
Food and service is excellent. Great location to walk to downtown puerto Vallarta. Rooms are outdated. Night time entertainment is lacking.
Séjour de 5 nuits en mars 2024
Réponse de Raul Salazar Front Desk Manager le 31 mars 2024
Dear Jennifer,Thank you for your comments.Kindest Regards.

10/10 Excellent

Sareen, Winnetka

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had an incredible honeymoon! The food, grounds, amenities and staff are all fantastic!
Séjour de 8 nuits en mars 2024
Réponse de Raul Salazar Front Desk Manager le 25 mars 2024
Dear Sareen,Thank you for your comments. Your feedback is very important for us.Best Regards,

8/10 Bien

Nathaniel David

Voyage en groupe
Les points forts : Personnel et service et équipements
Staff was amazing! Room was old and out dated.. Floor needed mopped. Hot tub leaked.
Séjour de 4 nuits en février 2024
Réponse de Raul Salazar Front Desk Manager le 5 mars 2024
Dear David,Thank you for your feedback.Regards,

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Raul Salazar Front Desk Manager le 1 mars 2024
Thank you for your comments.Best Regards,

10/10 Excellent

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 14 nuits en janvier 2024
Réponse de Raul Salazar Front Desk Manager le 13 févr. 2024
Dear Mr. Holyk,Thank you for your comments.Kindest Regards,

10/10 Excellent

Amanda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pools are amazing
Séjour de 3 nuits en février 2024
Réponse de Raul Salazar Front Desk Manager le 6 févr. 2024
Dear Amanda.Thank you for your comments we truly appreciate it.Kindest Regards,

8/10 Bien

John C

Voyage en couple
Les points forts : Propreté et personnel et service
This was our 4th stay at a Secrets resort in 6 years. Our first time at PVR. The property is nice but is showing its age. i.e. peeling paint on the shower ceiling, sinks don’t drain well, a/c system loud. We have also noticed that since Hyatt bought Secrets some amenities have been eliminated. Small stuff but noticeable at what is supposed to be a 5 star property. Staff was excellent. Very friendly and professional. Property had weddings or large group events some of the evenings with loud music playing well past midnight. While the resort was nice and we enjoyed our stay we will look to stay at a different chain next year.
Séjour de 7 nuits en janvier 2024
Réponse de Raul Salazar Front Desk Manager le 26 janv. 2024
Dear Mr. Radi,Thank you very much for your stay. Your feedback is very important for us, we truly appreciate it.Kindest Regards,

10/10 Excellent

Brett Tyler

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was our first trip to Puerto Vallarta and first trip to a Secrets resort, we will definitely be back to both.
Séjour de 10 nuits en janvier 2024
Réponse de Raul Salazar Front Desk Manager le 22 janv. 2024
Dear Mr. Tyler,Thank you for your feedback, we hope to have you back in our property.Kindest Regards,

6/10 Satisfaisant

David

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Seems like there were a lot of things broken of not working Items at the spa in the hydro therapy room. Outdoor jacuzzi to our master suite (which we paid an extra $1400) for was smoking and smelled like it was going to catch on fire. Overall it was not a pleasant experience.
Séjour de 5 nuits en janvier 2024
Réponse de Raul Salazar Front Desk Manager le 12 janv. 2024
Dear Mr. Shultz,We appreciate your comments. Thank you.Best Regards,

6/10 Satisfaisant

Jose

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Comida buena excepto en el japonés. No pudimos disfrutar el mexicano. Muy bueno el buffett todos los dias en el Market. La propiedad se ve descuidada, pisos quebrados, muebles de habitación maltratados, puertas oscuras, almohadas muy malas. limpieza bien, elevadores bien.
Séjour de 4 nuits en décembre 2023
Réponse de Raul Salazar Front Desk Manager le 12 janv. 2024
Estimado Sr. Palacios,Muchas gracias por su retroalimentación, agradecemos sus comentarios.Saludos cordiales,

10/10 Excellent

Areli

Séjour de 3 nuits en décembre 2023
Réponse de Raul Salazar Front Desk Manager le 27 déc. 2023
Dear Areli,We appreciate your comments, thank you very much.Best Regards,

8/10 Bien

Pamela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a property that is in need of a facelift. It is now owned by Hyatt. This facelift will happen. We had wonderful service the first 2 days of our 4 day stay. The last 2 days not so good. It was overcast the third day which made the outside wait staff bunch together and not move. We only had 2 drinks all afternoon. The restaurants on the Secrets side are fine. Limited menu. We tried the ones on the Dream’s side. Food was definitely not up to high standards. Need more on Secrets side with higher level service. Was a good stay. Will wait until the upgrades are done to return.
Séjour de 4 nuits en décembre 2023
Réponse de Raul Salazar Front Desk Manager le 27 déc. 2023
Dear Pamela,Thank you for your feedback we truly appreciate it.Kindest Regards

8/10 Bien

Jason C

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed at secret akumal twice and first time at PV location. Overall, the staff and property were great. Local area clean and walkable to shops. Some unfortunate items from our perspective: Vendors are allowed to approach guests at the beach and they do constantly; makes beach unenjoyable; you literally won’t finish a five minute conversation without being in rupted being asked if you want to buy a hat or a blanket; Entertainment compared to other secrets locations like the one mention that have a Polynesian theater was not as good. Less relaxing overall but might be for you - a lot of loud music and more rowdy guests; would’ve like it more when I was 28;
Séjour de 3 nuits en décembre 2023
Réponse de Raul Salazar Front Desk Manager le 13 déc. 2023
Dear Mr. Huzsar,Thank you for your feedback, your comments are very important for us.Kindest Regards,

10/10 Excellent

Craig

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We just stayed a week and it was awesome! Hotel staff were very accommodating and the food is delicious. Only thing is the pools are a little murky. But our server by the pool, Junior, was amazing! Highly recommend and will be back!
Séjour de 7 nuits en novembre 2023
Réponse de Raul Salazar Front Desk Manager le 11 déc. 2023
Dear Mr. Craig,Thank you for your comments.Kindest Regards,

10/10 Excellent

Gary

Séjour de 3 nuits en novembre 2023
Réponse de Raul Salazar Front Desk Manager le 11 déc. 2023
Dear Mr. Gary,Thank you for your visit.Regards.

10/10 Excellent

Joe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top Notch
Great place. Fun people. All inclusive was very nice. Food was great. Service was great. It was a top notch resort.
Séjour de 3 nuits en novembre 2023
Réponse de Ileana Ponce Figueroa Front Desk Manager le 11 déc. 2023
Dear Mr. Nussbaum.Thank you for you comments.Regards,

2/10 Horrible

Mat

Les points forts : Propreté
Séjour de 4 nuits en novembre 2023
Réponse de Raul Salazar Front Desk Manager le 27 déc. 2023
Dear Mat,Thank you for your comments.Best Regards

6/10 Satisfaisant

Sarah

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Réponse de Raul Salazar Front Desk Manager le 30 nov. 2023
Estimada Srita Lembersky.Muchas gracias por sus comentarios.Saludos cordiales.

10/10 Excellent

Paul, Parkland County

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We really enjoyed our stay at this property The food was excellent, and lots of fun activities to do around the property. Would definitely return here in the new future
Séjour de 4 nuits en novembre 2023
Réponse de Raul Salazar Front Desk Manager le 11 déc. 2023
Dear Mr. Newman.Thak you for your comments. We hope to have you back.Kindest Regards

8/10 Bien

José Manuel

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Buen hotel aunque algunas políticas un poco raras como tener que solicitar las capsulas de cafe de la habitación a room service cuando debería de ser parte del servicio de remplazo en automático cuando hacen la habitación. Un hotel tan caro tampoco debería de incluir cualquier tipo de bebidas, algunas marcas de tequila y otros licores las cobran. Mucha variedad de restaurantes y muy rica la comida, buen hotel y buen ambiente tranquilo para ir a descansar
Séjour de 4 nuits en novembre 2023
Réponse de Raul Salazar Front Desk Manager le 22 nov. 2023
Estimado Sr. José Manuel,Muchas gracias por sus comentarios, en verdad son muy importante para nosotros.Saludos cordiales,

4/10 Médiocre

LILIANA

Séjour de 3 nuits en novembre 2023
Réponse de Raul Salazar Front Desk Manager le 30 nov. 2023
Estimada Srita. Lechuga,Agradecemos sus comentarios.Saludos cordiales.

6/10 Satisfaisant

Andrea Jean, Saint Joseph

Voyage en couple
First of all, we had to sit through a 30 minute presentation which we did not like. The drinks were very weak. The pools had black mold. The night show was shared with the family resort next-door. The VIP treatment that we received was a bottle of there red wine that you can get in their lobby. Our cleaning lady was fantastic. I think her name was Itzel.
Séjour de 6 nuits en octobre 2023
Réponse de Raul Salazar Front Desk Manager le 3 nov. 2023
Dear Andrea,Thank you for your feedback, your comments are very important for us.Regards,

8/10 Bien

Karen

Voyage en famille, Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Everyone was very nice and helpful. They took good care of us.
Séjour de 7 nuits en octobre 2023
Réponse de Raul Salazar Front Desk Manager le 22 oct. 2023
Dear Karen,Thank you for your comments are very helpfull for us.Best Regards,

8/10 Bien

Laurie

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff is great!
Séjour de 6 nuits en août 2023
Réponse de Raul Salazar Front Desk Manager le 20 oct. 2023
Dear Laurie,Thank you for your comments we really appreciate it.Kindest Regards.

10/10 Excellent

Darren

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Everything was perfect and the staff was amazing.
Séjour de 7 nuits en octobre 2023
Réponse de Raul Salazar Front Desk Manager le 19 oct. 2023
Dear Darren,Thank you very much for your comments.Hope to have you back in our property.Kindest Regards,

10/10 Excellent

samantha

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I would definitely recommend! Food was amazing and very friendly environment. Place was amazing !
Séjour de 6 nuits en octobre 2023
Réponse de Raul Salazar Front Desk Manager le 18 oct. 2023
Dear Samantha,Thank you for your comments.Kindest Regards,

10/10 Excellent

Randy S

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en octobre 2023
Réponse de Raul Salazar Front Desk Manager le 14 nov. 2023
Dear Mr. Demsetz,Thank you for your comments.Kindest Regards.

10/10 Excellent

Laura Isabel Azpeitia

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023
Réponse de Raul Salazar Front Desk Manager le 15 oct. 2023
Estimada Srita. Apeitia.Muchas gracias por sus comentarios.Saludos cordiales.

8/10 Bien

Ernestina

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The service was excellent, Ignacio y Abraham, our waiters, Tere jimmy angel Antonio in entertainment, Omar will answer questions in reception, Blanca in room service, the yoga instructor was outstanding Everybody did an excellent job on hurricane day- night they kept us safe. , They didn’t honor early check-in we got our room late after the check in time, no vip perks, I don’t know why they even bother to advertise that, unless you buy time share.? No turndown service. We had an excellent stay there.
Séjour de 4 nuits en octobre 2023
Réponse de Raul Salazar Front Desk Manager le 15 oct. 2023
Dear Ernestina,Thank you for your feedback, we are glad you had a great stay with us.Kindest Regards,

10/10 Excellent

Elizabeth, Wenatchee

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We booked 4 nights at Secrets, and it just so happened that Hurricane Lidia hit on the 3rd day of our trip. The hotel staff were incredible. We’re from Houston, so we weren’t particularly concerned, but the staff were very diligent in making sure that the guests were still able to enjoy amenities (pool, beach, restaurants) up until the storm was actually hitting the coast, and even then they provided us with a boxed dinner in our rooms. The next morning, staff were out at 5am cleaning pools, picking up palm fronds, broken glass, etc. to ensure that the property was ready for use that day. Luckily minimal damage was done to the property. The staff that we spoke with most (Mario, Antonio, Adrian, etc.) were all so cheerful and really made the trip fantastic. We are already talking about returning next year with “I Survived Hurricane Lidia” t-shirts. I highly recommend.
Séjour de 4 nuits en octobre 2023
Réponse de Raul Salazar Front Desk Manager le 14 oct. 2023
Dear Elizabeth,We appreciate your comments, on behalf of our staff we thank you and definitively see you next year!!!Kindest regards,

8/10 Bien

kristal ann

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very nice stay.
Séjour de 7 nuits en octobre 2023
Réponse de Raul Salazar Front Desk Manager le 14 oct. 2023
Dear Kristal Ann,Thank you for your comments.Best Regards,

10/10 Excellent

Adil

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Property was nice. But due to a hurricane we were told to stay inside the hotel room until the next day. We only got cold boxed meals, which I had to go ask front desk for it. The activities was closed for a day. We lost a day in that resort.
Séjour de 3 nuits en octobre 2023
Réponse de Raul Salazar Front Desk Manager le 18 oct. 2023
Dear Adil,Thank you for your feedback, Im sorry you experienced a hurricane in our property. But it is our commitment to activate the hurricane protocols to do not compromise nobodys life. Any situation you faced during the hurricane it is part of our duty to take care of our guests. Thank you for your undertanding.

10/10 Excellent

Charles

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great resort. Wonderful staff and excellent food options.
Séjour de 4 nuits en octobre 2023
Réponse de Raul Salazar Front Desk Manager le 3 nov. 2023
Dear Charles,Thank your for your comments. Regards

10/10 Excellent

Tommie

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Not enough going on at night
Séjour de 4 nuits en septembre 2023
Réponse de Raul Salazar Front Desk Manager le 9 oct. 2023
Dear Tommie,Thank you for your feedback.Kindest Regards

10/10 Excellent

Anup, Newark

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great property. Awesome location. Super friendly staff. Can’t go wrong, location is great too. A quick 20-30 minute Uber ride from the airport.
Séjour de 3 nuits en octobre 2023
Réponse de Raul Salazar Front Desk Manager le 15 oct. 2023
Dear Mr. Anup.Thank you for your feedback, we appreciate it.Kindest Regards,

8/10 Bien

Ana, Cave Creek

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Property and rooms were gorgeous rooms. Mostly enjoyed pool. It was too humid to enjoy the Lobby bars and beautiful lookout to the ocean. This property needs big fans during summer months, would greatly help the airflow.
Séjour de 5 nuits en septembre 2023
Réponse de Raul Salazar Front Desk Manager le 5 oct. 2023
Dear Ana,Thank you for sharing your experience with as this feedback is very important for us.Regards,

4/10 Médiocre

Jose

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel is getting run down, pool bar granite is falling of the wall, the swimming pool has lime on the wall, they give you the cheapest alcohol Sorry for this review… I hope you guys consider all this
Séjour de 4 nuits en septembre 2023
Réponse de Raul Salazar Front Desk Manager le 5 oct. 2023
Dear Jose,Thank you for your feedback we appreacite it.Kindest Regards,