Dear Mr. Hiroki,Greetings from Four Points By Sheraton Hotel & Serviced Apartment, Pune!I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of team members being unfriendly is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to Pune.Best Regards,Rahul PaliwalHotel Manager

Dear Mr. Rafi, thank you for your feedback. We are very happy to hear that you had a great stay experience with us. We look forward to welcoming you back.

Dear Guest, thank you for your feedback. We are very happy to hear that you had a great stay experience with us. We look forward to welcoming you back.

Dear Karan, We are very happy to hear that you had a great stay experience with us. Thank you for appreciating our maintenance team. Look forward to welcoming you back.

Dear Joshua, we sincerely apologize for the experience you had during your stay with us. We assure you that this is definitely not the standard of service that we would want our guests to experience. We would want to deep dive into your feedback and ensure we have addressed all areas of concern. Hence in this regards our rooms division manager will be connecting with you. We sincerely hope that you will give us another opportunity to serve you. We look forward to your next visit so that we can showcase the changes we have done & deliver the Marriott stay experience to you.

Dear Pragati, Thank you for your ratings and are glad that we were able to meet your expectations. Look forward to welcoming you again. Best regards,

Dear Abishant, Thank you for taking out time and sharing your feedback with us. It is disheartening for me to know the experience you have had and please do accept my apologies for all the inconvenience caused. We have noted your feedback on service delays. We have discussed this with the team, implemented additional checks/ processes/ training refreshers to avoid similar feedback & ensure our guests have a superlative experience. We request you to treat the above incident as an aberration and not the true reflection of the experience we want our guests to have. We hope that you give us another opportunity be at your service and change the perception we have created. Please do let us know whenever your travel plans bring you back to Pune, for us to personally take care of your requirements. We look forward to your next visit. Best regards,

Dear Abhishant, We sincerely apologize for the experience you had during your stay with us. This is definitely not the standard of service that we would want our guests to experience. We assure you that your feedback has been thoroughly investigated and necessary processes and procedures have been implemented to ensure that such a scenario does not occur again. We sincerely hope that you will give us another opportunity to serve you. We look forward to your next visit so that we can showcase the changes we have done & deliver the Marriott stay experience to you. Warm Regards,

Dear Supal, Greetings of the day! We very much appreciate your ratings regarding your stay at the Four Points, Pune. We look forward to welcoming you again soon. Warm Regards, Sapna Jairam Executive Assistant Manager (EAM)

Dear Jai, Greetings of the day! Thank you for your rating and your review. We apologize that you faced inconvenience during your stay. We assure you that the above incident was an aberration and not the experience we want our guests to have and do hope that you give us another opportunity to be at your service. Also, we would like to know more about the above-mentioned issue and how we can improve this. We request you to kindly get in touch with us on +91 770906694 to share your feedback Thank you again and hope to serve you soon. Warm Regards, Sapna Jairam Executive Assistant Manager (EAM)

Dear Vikram, Greetings of the day! Thank you for your rating and your review. We apologize that you faced inconvenience during your stay. We assure you that the above incident was an aberration and not the experience we want our guests to have and do hope that you give us another opportunity to be at your service. Also, we would like to know more about the above-mentioned issue and how we can improve this. We request you to kindly get in touch with us on +91 770906694 to share your feedback Thank you again and hope to serve you soon. Warm Regards, Sapna Jairam Executive Assistant Manager (EAM)

Dear Luliia, Greetings of the day! Thank you for taking out time and sharing your valuable feedback with us. It is indeed disheartening for me to know the experience you have had and please do accept my apologies for all the inconvenience caused. I have made a note of your comments and please be assured that the same has been discussed with the concerned department heads to ensure such instances are not repeated in the future. We assure you that the above incident was an aberration and not the experience we want our guests to have and do hope that you give us another opportunity to be at your service. Please do let us know whenever your travel plans bring you back to Pune, for us to personally take care of your requirements. We look forward to welcoming you again soon.

Dear Guest, Greetings of the day! Thank you for taking the time to share such wonderful feedback. We are pleased to hear that your stay is comfortable and our enhanced cleanliness procedures are to your satisfaction. It is our constant endeavor to provide our guests with a memorable experience and your appreciative review gives us renewed vigor in our efforts. We have shared your comments with the team who have been freshly motivated and encouraged by your review. We look forward to welcoming you again soon. Warm regards Sapna Jairam

Thank you for taking the time to share such wonderful feedback. We are pleased to hear that your stay is comfortable and our enhanced cleanliness procedures are to your satisfaction. It is our constant endeavor to provide our guests with a memorable experience and your appreciative review gives us renewed vigor in our efforts. We have shared your comments with the team who have been freshly motivated and encouraged by your review. We look forward to welcoming you again soon. Warm regards

Thank you for taking the time to share such wonderful feedback. We are pleased to hear that your stay is comfortable and our enhanced cleanliness procedures are to your satisfaction. It is our constant endeavor to provide our guests with a memorable experience and your appreciative review gives us renewed vigor in our efforts. We have shared your comments with the team who have been freshly motivated and encouraged by your review. We look forward to welcoming you again soon. Warm regards

Dear Guest, Thank you for your valuable feedback. Best Regards

Dear Guest, Thank you for your valuable feedback.

Dear Guest, Thank you for taking your valuable time out to share your experience with us. We are glad you liked the services. Thank you for staying with Four Points by Sheraton hotel Pune.

Dear Guest, Greetings! Glad that you loved our hotel and the location of the hotel. Hope to see you soon!

Dear Guest, Greetings of the day! Thank you for the feedback! We are glad that you liked our services and hotel. Hope to see you soon.

Dear Guest, Greetings from Four points by sheraton , Pune. We thank you for your support and patronage. At the Onset let me thank you for sharing your experience. With regards to your feedback, we will have this discussed it in detail with the concerned Department Heads for immediate corrective action. It is also our sincere request to forgive us and bestow upon us another opportunity to serve you in the near future with an assurance of better and improved services. It would be our honour and privilege to welcome you back as our special valued guest and would be more than eager and happy to serve you with absolute assurance of better experiences and fond memories.

Dear Guest, Greetings of the day!! It was pleasure to have you with us and we look forward to welcoming you soon. Thank you

Dear Guest, Thank you for your feedback. We will definitely highlight the TV issue to our concerned department. We will also make sure that you won't face this issue in future. We look forward to welcome you back to the hotel. Best Regards, Preeti Bodkhe